Enticing Douro

Reasonable efforts are made to accommodate the special needs of disabled cruise participants, but no responsibility will be undertaken for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and cabin doors are not wide enough to allow access by standard wheelchairs.

Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance.

Smoking is not permitted anywhere inside any of the ships. Smoking is only permitted on the Sun Deck. For the safety and comfort of all passengers on board, your cooperation in observing the no-smoking policy is greatly appreciated.

Please advise your Travel Agent or call us directly to advise if you have any dietary restrictions or allergies prior to embarkation. In most cases, we will do our best to accommodate special dietary requests and food allergies, but with one exception: Kosher. This diet has specific rules regarding food and its preparation and the shipboard environment does have limitations that prevent us from being able to adequately cater to this dietary need. Please note, though we can provide options to accommodate food allergies and sensitivities, we cannot guarantee there will not be any cross-contamination.

The dress code is relaxed. Light, comfortable clothing is ideal for during the day, but smart casual clothing for evenings on board the ship is recommended. You may wish to bring something a little dressier for the

Welcome and Farewell dinners and any special events, however there will be no black tie or formal evenings.

We recommend that you pack a variety of light to medium weight clothing, plus rain-wear in case of cooler or wet weather. Layers are a good option to cover a range of temperatures and to suit changing conditions.

Comfortable footwear is imperative, as some excursions involve walking steps or ramps to embark/disembark.

If your sightseeing includes churches, monasteries, synagogues or mosques, dress casually and ensure sufficient body cover (for example cover your shoulders and wear trousers or a knee-length dress). 

Europe: There are no medical facilities on board. However medical services can easily be called from shore if required.

Vietnam & Cambodia: We do not employ doctors or nurses on board the ships. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

Africa: We do not employ doctors or nurses on board the Zambezi Queen. In the event medical assistance is needed, appropriate medical facilities will be contacted. Note that response time can vary.

Europe: High-speed Internet service is available free of charge as part of the in-stateroom “Entertainment-On-Demand.” Additionally, AmaWaterways offers complimentary Wi-Fi throughout the ship.

Vietnam and Cambodia: Free Internet and Wi-Fi in the lounge with computer stations.

Africa: Free Wi Fi is available but may be limited and sporadic during certain times of the day due to the ships isolated location.