The Authentic Cruise Company

Itinerary

Day 1: Lisbon
Day 2: Leixões
Day 3: Vigo
Day 5: Bilbao
Day 6: Saint-Jean-de-Luz
Day 7: Talmont-sur-Gironde
Day 8: Pauillac
Day 9: Bordeaux
Day 10: Bordeaux
Day 1: Lisbon

Set on seven hills on the banks of the River Tagus, Lisbon has been the capital of Portugal since the 13th century. It is a city famous for its majestic architecture, old wooden trams, Moorish features and more than twenty centuries of history. Following disastrous earthquakes in the 18th century, Lisbon was rebuilt by the Marques de Pombal who created an elegant city with wide boulevards and a great riverfront and square, Praça do Comércio. Today there are distinct modern and ancient sections, combining great shopping with culture and sightseeing in the Old Town, built on the city’s terraced hillsides. The distance between the ship and your tour vehicle may vary. This distance is not included in the excursion grades.

Day 2: Leixões

Ever since the Romans constructed a fort here and began using it as a trading post, Oporto has been a prosperous commercial centre. In the 15th and 16th centuries the city benefited from the wealth generated by Portugal’s maritime discoveries, and later, the establishment of a lucrative wine trade with Britain compensated for the loss of the spice trade. Today, Portugal’s second-largest city is a thriving, cosmopolitan place and is famous for its production of the fortified, sweet ‘port’ wine. Its historic centre is a UNESCO World Heritage Site and the city was also awarded the status of European Capital of Culture in 2001. A large sandbar prevents ships from sailing into Oporto itself, so for over a century they have used nearby Leixões instead, a man-made seaport constructed nine miles from the city. Leixões is one of Portugal’s major sea ports and is also home to one of the country’s oldest football clubs, winners of the Taça de Portugal cup in 1961.

Day 3: Vigo

Dating from Roman times, the Galician city of Vigo has a fine natural harbour and is renowned as the biggest fishing port in the world. It is also full of history – it was in this fjord-like quay that the English and Dutch defeated the French and Spanish fleets in 1702. Today, the attractive marinas stand in contrast to the industrialised areas of the city, while further exploration will reveal the characteristic 17th-century architecture and attractive countryside beyond. The charming Old Town is a delight, with its labyrinth of winding narrow streets and shaded squares. Nearby is the Cathedral city of Tui, and further to the north is the pilgrimage centre of Santiago de Compostela, which can be reached by car in approximately 1¼ hours.

Day 5: Bilbao

Time in Bilbao (Bilbo, in Euskera) may be recorded as BG or AG (Before Guggenheim or After Guggenheim). Never has a single monument of art and architecture so radically changed a city. Frank Gehry’s stunning museum, Norman Foster’s sleek subway system, the Santiago Calatrava glass footbridge and airport, the leafy César Pelli Abandoibarra park and commercial complex next to the Guggenheim, and the Philippe Starck AlhóndigaBilbao cultural center have contributed to an unprecedented cultural revolution in what was once the industry capital of the Basque Country.Greater Bilbao contains almost 1 million inhabitants, nearly half the total population of the Basque Country. Founded in 1300 by Vizcayan noble Diego López de Haro, Bilbao became an industrial center in the mid-19th century, largely because of the abundance of minerals in the surrounding hills. An affluent industrial class grew up here, as did the working class in suburbs that line the Margen Izquierda (Left Bank) of the Nervión estuary.Bilbao’s new attractions get more press, but the city’s old treasures still quietly line the banks of the rust-color Nervión River. The Casco Viejo (Old Quarter)—also known as Siete Calles (Seven Streets)—is a charming jumble of shops, bars, and restaurants on the river’s Right Bank, near the Puente del Arenal bridge. This elegant proto-Bilbao nucleus was carefully restored after devastating floods in 1983. Throughout the Casco Viejo are ancient mansions emblazoned with family coats of arms, wooden doors, and fine ironwork balconies. The most interesting square is the 64-arch Plaza Nueva, where an outdoor market is pitched every Sunday morning.Walking the banks of the Nervión is a satisfying jaunt. After all, this was how—while out on a morning jog—Guggenheim director Thomas Krens first discovered the perfect spot for his project, nearly opposite the right bank’s Deusto University. From the Palacio de Euskalduna upstream to the colossal Mercado de la Ribera, parks and green zones line the river. César Pelli’s Abandoibarra project fills in the half mile between the Guggenheim and the Euskalduna bridge with a series of parks, the Deusto University library, the Meliá Bilbao Hotel, and a major shopping center.On the left bank, the wide, late-19th-century boulevards of the Ensanche neighborhood, such as Gran Vía (the main shopping artery) and Alameda de Mazarredo, are the city’s more formal face. Bilbao’s cultural institutions include, along with the Guggenheim, a major museum of fine arts (the Museo de Bellas Artes) and an opera society (Asociación Bilbaína de Amigos de la Ópera, or ABAO) with 7,000 members from Spain and southern France. In addition, epicureans have long ranked Bilbao’s culinary offerings among the best in Spain. Don’t miss a chance to ride the trolley line, the Euskotram, for a trip along the river from Atxuri Station to Basurto’s San Mamés soccer stadium, reverently dubbed “la Catedral del Fútbol” (the Cathedral of Football).

Day 6: Saint-Jean-de-Luz
Day 7: Talmont-sur-Gironde
Day 8: Pauillac
Day 9: Bordeaux

Bordeaux as a whole, rather than any particular points within it, is what you’ll want to visit in order to understand why Victor Hugo described it as Versailles plus Antwerp, and why the painter Francisco de Goya, when exiled from his native Spain, chose it as his last home (he died here in 1828). The capital of southwest France and the region’s largest city, Bordeaux remains synonymous with the wine trade: wine shippers have long maintained their headquarters along the banks of the Garonne, while buyers from around the world arrive for the huge biennial Vinexpo show (held in odd-number years).Bordeaux is, admittedly, a less exuberant city than many others in France, but lively and stylish elements are making a dent in its conservative veneer. The cleaned-up riverfront is said by some, after a bottle or two, to exude an elegance reminiscent of St. Petersburg, and that aura of 18th-century élan also permeates the historic downtown sector—“le vieux Bordeaux”—where fine shops invite exploration. To the south of the city center are old docklands undergoing renewal—one train station has now been transformed into a big multiplex movie theater—but the area is still a bit shady. To get a feel for the historic port of Bordeaux, take the 90-minute boat trip that leaves Quai Louis-XVIII every weekday afternoon, or the regular passenger ferry that plies the Garonne between Quai Richelieu and the Pont d’Aquitaine in summer. A nice time to stroll around the city center is the first Sunday of the month, when it’s pedestrian-only and vehicles are banned.

Day 10: Bordeaux

Bordeaux as a whole, rather than any particular points within it, is what you’ll want to visit in order to understand why Victor Hugo described it as Versailles plus Antwerp, and why the painter Francisco de Goya, when exiled from his native Spain, chose it as his last home (he died here in 1828). The capital of southwest France and the region’s largest city, Bordeaux remains synonymous with the wine trade: wine shippers have long maintained their headquarters along the banks of the Garonne, while buyers from around the world arrive for the huge biennial Vinexpo show (held in odd-number years).Bordeaux is, admittedly, a less exuberant city than many others in France, but lively and stylish elements are making a dent in its conservative veneer. The cleaned-up riverfront is said by some, after a bottle or two, to exude an elegance reminiscent of St. Petersburg, and that aura of 18th-century élan also permeates the historic downtown sector—“le vieux Bordeaux”—where fine shops invite exploration. To the south of the city center are old docklands undergoing renewal—one train station has now been transformed into a big multiplex movie theater—but the area is still a bit shady. To get a feel for the historic port of Bordeaux, take the 90-minute boat trip that leaves Quai Louis-XVIII every weekday afternoon, or the regular passenger ferry that plies the Garonne between Quai Richelieu and the Pont d’Aquitaine in summer. A nice time to stroll around the city center is the first Sunday of the month, when it’s pedestrian-only and vehicles are banned.

Owner's Suite
Grand Privilege Suite
Grand Deluxe Suite
Privilege Suite
Prestige Suite
Deluxe Suite
Prestige Stateroom
Superior Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and balneo bathtub
  • A one-hour spa care for one person in the well-being space, chosen from the facial and body treatments on offer
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A second bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV, two armchairs and two sliding courtesy doors
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV and a sliding courtesy door
  • A bathroom with shower and a balneo bathtub
  • A private 12 m² balcony
  • Two panoramic sliding bay windows
Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Prestige Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket upon arrival
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) and TV
  • A lounge with two armchairs, a TV, a sliding courtesy door and a sofa convertible to a king-size bed (180 x 190 cm)
  • Two bathrooms with shower
  • A private 8 m² balcony
  • Two panoramic sliding bay windows
Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Service of a steward
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge area with a sofa (167 x 70 cm) and an armchair
  • A bathroom with shower
  • A private 5 m² balcony
  • A panoramic sliding bay window
Prestige Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A panoramic sliding bay window
Superior Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • A king-size bed (180 x 190 cm) and TV
  • A bathroom with shower
  • A window or round porthole
Deluxe Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A window and a panoramic glazed swing door
Le Céleste
La Comète
Room Service
Le Céleste

A la carte meals are served at the table in the gastro restaurant. At lunch, a selection of dishes inspired by contemporary French brasseries will be offered. At dinner, it is time to sample the grand traditions of French fine dining, with menus to go with one of the best wines from our cellar, as recommended by our sommelier.

To the rear of deck 2 you’ll find a gastronomic restaurant big enough to seat all passengers together at one sitting.

  • Deck 2
  • 3,980 square feet
  • Capacity: 268
  • Breakfasts, lunches and dinners, French and international cuisine, elegance and refinement
  • Wine cellar
La Comète
  • Deck 6
  • Enjoy breakfasts, buffet lunches and themed dinners in a relaxed atmosphere at the grill restaurant on Deck 6.
  • 2,530 square feet
  • Interior capacity: 150
  • Exterior capacity: 60
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night*.

Excursions
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

The Main Lounge
The Panoramic Lounge
Exterior Bar
Excursion Reception and Office
Theatre
Recreation Area
Shop
The Main Lounge

  • Deck 3
  • 2,740 square feet
  • Interior capacity: 110
  • Exterior capacity: 30
  • Tea rooms, bar, programme of live musical entertainment, dance floor
  • Access to the exterior terrace
The Panoramic Lounge

  • Deck 6
  • 1,185 square feet
  • Library, internet space, bar, live entertainment on certain evenings
  • Direct access to the panoramic terrace
Exterior Bar

  • Deck 6
  • Lounge area with seating for 50
  • Overlooking the pool deck
Excursion Reception and Office

On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.

Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.

The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.

On Le Ponant, the receptionist will answer all your questions about excursions.

Theatre

The Theatre

The Theatre* is the most unique meeting space on board. It’s the largest space on the ship and regularly accommodates all the passengers. It plays host to shows and entertainment as well as conferences from our experts, naturalist guides and guests of honours. The Theatre makes every cruise unique and enriching thanks to its constant and very accessible events.

  • Deck 4
  • 2,690 square feet
  • Capacity: 250
  • Conference room, concert hall/multi-purpose auditorium
  • Audiovisual equipment
Recreation Area

  • Deck 5
  • Studio Ponant: Special area for viewing and ordering photos/videos
  • Kids Club (games area + Wii and PS4)
Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

The Spa
The Gym
The Hairdressing Salon
The Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Prices and details of services in the PONANT Yacht Spa menu.

The Gym

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Services
Wi-Fi
Medical Facilities
Guests with reduced mobility
Dress Code
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

PONANT ships are non-smoking, even on the stateroom balconies. Smoking is only allowed in the exterior parts of the ship designated for the purpose.

Power Adapters

A number of electrical outlets are provided for our cruise guests to use in our common areas.

European power sockets

the 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

On classic cruises, children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

For all “expedition” cruises on board Le Commandant Charcot, children are accepted from 8 years old only.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board (consult the list of cruises concerned).

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Services

On board our vessels you can enjoy the following services:

  • Reception desk 24/7 on our Sisterships, Le Paul Gauguin and PONANT Explorers, and 7:00AM to 11:00PM on Le Ponant,
  • Customer Service Office,
  • Excursions Office,
  • Breakfast in your stateroom,
  • Butler service on Sisterships: for passengers staying in one of the suites on deck 6.
  • Stateroom service (Free & available 24/7),
  • Wake-up service by the reception,
  • Laundry,
  • Boutique,
  • Fitness room,
  • Wellness area,
  • Group sessions of gym,
  • Outdoor pool (except for Le Ponant),
  • Photography/video service (except for Le Ponant),
  • Bars,
  • Postal service,
  • Restaurant,
  • Only onboard Le Commandant Charcot :
  • Alain Ducasse restaurant (Deck 5)
  • Brasero and Blue Lagoon
  • Indoor pool
  • Snowroom
  • Cigare Lounge
  • Private fitness sessions (depending on the availability of the coach, non included, priority for the passengers of the Owner Suite, Duplex Suites, Prestige and Grand Prestige Suites).
Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

All the ships have a doctor and a nurse available on board, except Le Ponant, on which there is a nurse and a telemedicine service available:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers, Le Paul Gauguin and Le Commandant Charcot also have a hospital for any small surgery.
  • During excursions, cruise guests are accompanied by a doctor or a nurse to provide first aid when away from the ship.

Medical Consultations

Consultations, medical or surgical treatments, and laboratory-based or medical imagery-based (radiology) analyses carried out on board by the doctor or the nurse have to be paid for. The price can vary according to the time and place of the consultation (hospital or stateroom). The prices for all treatments and procedures are displayed in the waiting room. Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS, Le Paul Gauguin and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Posters, signage and stateroom numbers are translated into Braille.
  • Specially designed staterooms;

Access ramps allowing easy movement in communal areas:
– Decks 3 (307), 4 (407) and 5 (509) on board the Sisterships: three 18 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and in the case of the cabins on decks 4 and 5 only, a 4 m² balcony fitted with a small exterior wheelchair access ramp.
– Decks 4 (431) and 5 (527) on board the PONANT Explorers: two 27.5 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 4 m² balcony with a small exterior wheelchair access ramp.
– Decks 6 (626 and 628) and 8 (818) on board Le Commandant Charcot: three 28 m² double cabins adapted for wheelchair access and equipped with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 7.5 m² balcony with a small exterior wheelchair access ramp.
– Deck 4 (415 and 416) on board Le Paul Gauguin: two 21 m² double cabins adapted for wheelchair access, with cabin 416 fitted with a queen size bed (160 x 200 cm) and cabin 415 fitted with two single beds (90 x 200 cm), and with both cabins featuring a panoramic window and a bathroom with shower and toilet.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Deck 6
Deck 5
Deck 4
Deck 3
Deck 2
Deck 6
  • Pool
  • Grill Restaurant
  • Internet Café
  • Library
  • Panoramic Lounge
  • Panoramic Terrace
  • Grand Deluxe Suite
  • Deluxe Suite
  • Owner’s Suite
  • Staterooms
Deck 5
  • Fitness Room
  • Spa
  • Hammam
  • Hair Salon
  • Image & Photo Desk
  • Bridge
  • Staterooms
Deck 4
  • Theatre
  • Staterooms
Deck 3
  • Main Lounge
  • Shop
  • Excursion Desk
  • Reception Desk
  • Medical Centre
  • Staterooms
Deck 2
  • Marina
  • Gastronomic Restaurant

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

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