Auckland is called the City of Sails, and visitors flying in will see why. On the East Coast is the Waitemata Harbour—a Māori word meaning sparkling waters—which is bordered by the Hauraki Gulf, an aquatic playground peppered with small islands where many Aucklanders can be found “mucking around in boats.”Not surprisingly, Auckland has some 70,000 boats. About one in four households in Auckland has a seacraft of some kind, and there are 102 beaches within an hour’s drive; during the week many are quite empty. Even the airport is by the water; it borders the Manukau Harbour, which also takes its name from the Māori language and means solitary bird.According to Māori tradition, the Auckland isthmus was originally peopled by a race of giants and fairy folk. When Europeans arrived in the early 19th century, however, the Ngāti-Whātua tribe was firmly in control of the region. The British began negotiations with the Ngāti-Whātua in 1840 to purchase the isthmus and establish the colony’s first capital. In September of that year the British flag was hoisted to mark the township’s foundation, and Auckland remained the capital until 1865, when the seat of government was moved to Wellington. Aucklanders expected to suffer from the shift; it hurt their pride but not their pockets. As the terminal for the South Sea shipping routes, Auckland was already an established commercial center. Since then the urban sprawl has made this city of approximately 1.3 million people one of the world’s largest geographically.A couple of days in the city will reveal just how developed and sophisticated Auckland is—the Mercer City Survey 2012 saw it ranked as the third-highest city for quality of life—though those seeking a New York in the South Pacific will be disappointed. Auckland is more get-up and go-outside than get-dressed-up and go-out. That said, most shops are open daily, central bars and a few nightclubs buzz well into the wee hours, especially Thursday through Saturday, and a mix of Māori, Pacific people, Asians, and Europeans contributes to the cultural milieu. Auckland has the world’s largest single population of Pacific Islanders living outside their home countries, though many of them live outside the central parts of the city and in Manukau to the south. The Samoan language is the second most spoken in New Zealand. Most Pacific people came to New Zealand seeking a better life. When the plentiful, low-skilled work that attracted them dried up, the dream soured, and the population has suffered with poor health and education. Luckily, policies are now addressing that, and change is slowly coming. The Pacifica Festival in March is the region’s biggest cultural event, attracting thousands to Western Springs. The annual Pacific Island Secondary Schools’ Competition, also in March, sees young Pacific Islander and Asian students compete in traditional dance, drumming, and singing. This event is open to the public.At the geographical center of Auckland city is the 1,082-foot Sky Tower, a convenient landmark for those exploring on foot and some say a visible sign of the city’s naked aspiration. It has earned nicknames like the Needle and the Big Penis—a counterpoint to a poem by acclaimed New Zealand poet James K. Baxter, which refers to Rangitoto Island as a clitoris in the harbor.The Waitemata Harbour has become better known since New Zealand staged its first defense of the America’s Cup in 2000 and the successful Louis Vuitton Pacific Series in early 2009. The first regatta saw major redevelopment of the waterfront. The area, where many of the city’s most popular bars, cafés, and restaurants are located, is now known as Viaduct Basin or, more commonly, the Viaduct. A recent expansion has created another area, Wynyard Quarter, which is slowly adding restaurants.These days, Auckland is still considered too bold and brash for its own good by many Kiwis who live “south of the Bombay Hills,” the geographical divide between Auckland and the rest of New Zealand (barring Northland). “Jafa,” an acronym for “just another f—ing Aucklander,” has entered the local lexicon; there’s even a book out called Way of the Jafa: A Guide to Surviving Auckland and Aucklanders. A common complaint is that Auckland absorbs the wealth from the hard work of the rest of the country. Most Aucklanders, on the other hand, still try to shrug and see it as the parochial envy of those who live in small towns. But these internal identity squabbles aren’t your problem. You can enjoy a well-made coffee in almost any café, or take a walk on a beach—knowing that within 30 minutes’ driving time you could be cruising the spectacular harbor, playing a round at a public golf course, or even walking in subtropical forest while listening to the song of a native tûî bird.
With its elegant urban infrastructure in a stunning natural setting, Noumea is a truly unique island and part of the New Caledonia archipelago. Noumea started as a penal colony, but has since evolved to a lovely metropolis and today has almost two thirds of New Caledonia’s population. While much of the archipelago of New Caledonia has a large percentage of Kanak people – the indigenous inhabitants who live in tribal areas across the country – Noumea is predominantly European with a strong French influence. The city’s center and Place de Cocotiers, the main park, are located close to the harbor and several churches date back to the late 19th century. Other attractions include a world-class aquarium at Anse Vata, several long beaches to the south, and a noteworthy collection of Kanak and South Pacific objects at the Museum of New Caledonia. The architectural gem of the city is the Tjibaou Cultural Center, the structure of which resembles sails, or the roofs of Kanak houses hidden behind mangroves.
Lifou is a commune of France in the Loyalty Islands of New Caledonia. Lifou is made up of two main islands – Lifou Island and Tiga Island- in additional to a number of uninhabited islets. Lifou Isand is the largest atoll in the world. The island is actually made of fossilized coral – known as a makatea. Lifou island does not have any surface water and it relies on a freshwater reservoir accessed by caves. Lifou Island is best known for its vast atoll (the largest in the world). This ring-shaped coral reef affords some of the best snorkelling in the world. Popular activities on this island include scenic walks, relaxing days on the beach, swimming and snorkelling. There are no organized tours being offered during this call to Lifou Island, guests may explore on their own.
Carol atoll reached by boat, with white-sand beaches alongside a lighthouse, hotel & marine life.
With its elegant urban infrastructure in a stunning natural setting, Noumea is a truly unique island and part of the New Caledonia archipelago. Noumea started as a penal colony, but has since evolved to a lovely metropolis and today has almost two thirds of New Caledonia’s population. While much of the archipelago of New Caledonia has a large percentage of Kanak people – the indigenous inhabitants who live in tribal areas across the country – Noumea is predominantly European with a strong French influence. The city’s center and Place de Cocotiers, the main park, are located close to the harbor and several churches date back to the late 19th century. Other attractions include a world-class aquarium at Anse Vata, several long beaches to the south, and a noteworthy collection of Kanak and South Pacific objects at the Museum of New Caledonia. The architectural gem of the city is the Tjibaou Cultural Center, the structure of which resembles sails, or the roofs of Kanak houses hidden behind mangroves.
Tourism is the lifeblood of Cairns (pronounced Caans). The city makes a good base for exploring the wild top half of Queensland, and tens of thousands of international travelers use it as a jumping-off point for activities such as scuba diving and snorkeling trips to the Barrier Reef, as well as boating, fishing, parasailing, scenic flights, and rain-forest treks.It’s a tough environment, with intense heat and fierce wildlife. Along with wallabies and grey kangaroos in the savannah and tree kangaroos in the rain forest, you’ll find stealthy saltwater crocodiles, venomous snakes, and jellyfish so deadly they put the region’s stunning beaches off- limits to swimmers for nearly half the year. Yet despite this formidable setting, Cairns and tropical North Queensland are far from intimidating places. The people are warm and friendly, the sights spectacular, and—at the right time of year—the beachside lounging is world-class.
Services provided
In addition to the common services provided to all our suites and staterooms:
Services provided
In addition to the common services provided to all our suites and staterooms:
Services provided
In addition to the common services provided to all our suites and staterooms:
Services provided
In addition to the common services provided to all our suites and staterooms:
Services provided
In addition to the common services provided to all our suites and staterooms:
In addition to the common services provided to all our suites and staterooms:
Services provided
In addition to the common services provided to all our suites and staterooms:
Towards the rear of deck 4 you’ll find a panoramic restaurant large enough to accommodate all our passengers at one sitting. Offering a different concept than on our other ships, this space is open to the exterior and serves buffets of salads, desserts and cheeses. Our discreet and attentive staff provide a table service for hot meals.
An exterior grill restaurant on deck 3 offering a relaxed ambiance and atmosphere:
Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night.
Excursions & land itineraries
Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.
Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.
You can access these trips by pre-booking two months before your departure date.
Library, internet space, bar, and live entertainment on certain evenings
The various different lounges allow passengers to meet up and share quality time together.
The main lounge is the ideal place to relax with a drink and enjoy the various activities that have been organised such as dancing classes or theme evenings.
The cosy piano bar is a panorama lounge with breathtaking views of the horizon.
The outside bar is a great space for relaxing and is handy for accessing the swimming pool* and its solarium.
The Main Lounge – Deck 3
On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.
Dedicated to leisure and relaxation, the libraries onboard all our ships stock a range of books and board games. This space is also equipped with Wi-Fi connected computers.
All the ships have a special area for children onboard known as the Le Kids Club. Books, television, board games and consoles (PS4 or Wii™) are all provided for their use and enjoyment.
A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.
From the moment you board and throughout your cruise, your unlimited drinks are included*, at any time of the day. A drink with friends at the bar, refreshments on your return from an excursion or in the calm of your Stateroom’s balcony: enjoy a large selection of beverages (mineral waters, cold drinks, cruise wines, beer, champagne, spirits, coffee, tea). A selection of premium alcoholic drinks is also available “à la carte”.
*It doesn’t include premium alcoholic drinks indicated in the Bar Menu. It is valid only for individual personal consumption, without limitations.
All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.
Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.
Wellness area – Deck 7
Spa in partnership with CLARINS™: massage and treatment cubicles, beauty care cubicle
KÉRASTASE / L’Oréal Paris hair salon
Free access sauna (open during the day)
Gym (open during the day)
The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.
Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.
Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.
Because it’s important to reach new generations and make children aware of environmental protection issues from an early age, PONANT has joined forces with the Maud Fontenoy Foundation to help run its Ocean Explorers club for children. In total this summer, 17 cruises will offer children aged 4 to 13 a programme of activities dedicated to the ocean protection theme.
Raising awareness of oceans protection from an early age
The Maud Fontenoy Foundation is providing PONANT’s activity teams with fun educational kits, activity sheets and videos highlighting why oceans need to be protected. From creative activities (drawing, painting, a giant map of the world to colour in, etc.) to meditation initiation sessions, the programme is very varied. And from 2023, it will also include fun educational workshops on the water cycle, biodiversity, astronomy, and geology.
Children aged 4-13 will have the opportunity to do excursions such as watersports, beach games and swimming, treasure hunts, and even guided tours. For larger groups, a naturalist guide will join the team running the sessions and give a talk on local fauna and flora.
Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.
** These services are not free of charge and are billed directly to your stateroom account.
Closed spaces such as the lounges, the dining room, the staterooms and the reception are non-smoking areas. We invite you to smoke in designated outdoor parts of the ship.
Adapters are provided on board, they are available at the reception office of our ships.
European Standard Sockets
The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.
Children under one year of age shall not be authorised to embark on the ships.
For children aged between 1 and 8 years old, an authorisation to board the ship must be made in writing to PONANT. Subject to agreement, a liability waiver must be completed and returned to the company to validate the registration.
On classic cruises (“yachting”), children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.
On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.
Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board
The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.
A satellite telephone system is at your disposal for contacting anyone, anywhere in the world. The cost of the call is added to the stateroom account (€6/minute). Calls that you receive can be transferred directly to your stateroom or to any other communal area on the ship. To receive or send faxes, please see Reception.
Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.
There is a doctor on board available to the passengers on all our ships:
Medical Consultations
There is a charge for medical consultations undertaken by the doctor or nurse on board. The price can vary according to the time and place of the consultation (hospital or stateroom). Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.
Special Medical Treatment
If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.
Seasickness
Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.
Our Sisterships, PONANT EXPLORERS and Le Commandant Charcot were designed for people with reduced mobility in mind:
Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.
If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.
Technical Accessories
We advise you to equip yourself with a ski mask, sunglasses, walking poles (available to purchase in the shop), a waterproof rucksack, binoculars, a technical watch, a mosquito head net (for the Arctic) and a waterproof pouch.
We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.
Sustainable development is enshrined in the company’s articles of association and has been at the heart of the PONANT project since its inception. Founded over thirty years ago by committed sailors, the company was born out of a desire to share a passion for the oceans and the treasures of the Earth. This responsibility commits us to a respectful dialogue with the environment and the populations we meet and to investing in many fields related to the preservation and development of the natural and cultural heritage of the polar and oceanic regions.
Clean Ships
We were among the first cruise operators in the world to abandon the use of heavy fuels, and our ships are equipped with electric diesel engines and SCR catalytic converters, which enable a reduction in fuel consumption and emissions. Our polar exploration ship, Le Commandant Charcot, is a hybrid-electric vessel, propelled by liquefied natural gas (LNG). LNG enables a 25% reduction in carbon emissions, an 85% reduction in nitrogen oxide emissions and a 95% reduction in fine particle emissions. Each time we design a new ship, we equip it with the latest available eco-technologies, enabling us to maintain our position as the cruise industry’s environmental leader, ahead of international regulations in some areas. A commitment recognised by many independent organisations:
Wastewater
All of the wastewater is treated by means of processes that exclude the use of chemical products. The recycled water is used to clean the exterior of the ship. The water that is discharged into the sea is treated, drinkable water.
Waste
We have optimised our organisation in order to reduce waste at the source. Waste is nonetheless still produced on board. As of 2020, 60% of this is sorted and recycled, with an objective of 85% set for 2023. We ensure the complete traceability of this waste.
Single-use plastics
We have eliminated the use of single-use plastics (straws, cups, food serving trays, laundry bags etc.). A metallic flask is issued to each passenger on expedition cruises and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.
And so that everyone’s tastes are catered to, special menus are available on request for guests with specific dietary requirements (low-fat, vegetarian, gluten-free, etc).
Ocean Young Explorers
Owners Suites
Restaurant
Deluxe Suites