The Authentic Cruise Company

Itinerary

Day 1: Dunedin
Day 3: Sailing Dusky Sound
Day 3: Cruising Doubtful Sound
Day 5: Oban, Stewart Island
Day 7: Akaroa
Day 8: Kaikoura
Day 9: Wellington
Day 10: Picton
Day 11: Napier
Day 13: Tauranga
Day 14: Waiheke Island
Day 15: Waitangi, Bay of Islands
Day 16: Auckland
Day 1: Dunedin

Clinging to the walls of the natural amphitheater at the west end of Otago Harbour, the South Island’s second-largest city is enriched with inspiring nearby seascapes and wildlife. Because Dunedin is a university town, floods of students give the city a vitality far greater than its population of 122,000 might suggest. Its manageable size makes it easy to explore on foot—with the possible exception of Baldwin Street, the world’s steepest residential street and home to the annual “gutbuster” race, in which people run up it, and the “Jaffa” race, in which people roll the namesake spherical chocolate candy down it.Dunedin, the Gaelic name for Edinburgh, was founded in 1848 by settlers of the Free Church of Scotland, a breakaway group from the Presbyterian Church. The city’s Scottish roots are still visible; you’ll find New Zealand’s first and only (legal) whisky distillery, a statue of Scottish poet Robert Burns, and more kilts, sporrans, and gillies than you can shake a stick at! The Scottish settlers and local Māori came together in relative peace, but this wasn’t true of the European whalers who were here three decades before, as places with names such as Murdering Beach illustrate.Dunedin has always had a reputation for the eccentric. Wearing no shoes and a big beard here marks a man as bohemian rather than destitute, and the residents wouldn’t have it any other way. The University of Otago was the country’s first university and has been drawing writers ever since its founding in 1871, most notably Janet Frame and the poet James K. Baxter. Dunedin also has a musical heritage, which blossomed into the “Dunedin Sound” of the 1970s and ’80s.

Day 3: Sailing Dusky Sound
Day 3: Cruising Doubtful Sound
Day 5: Oban, Stewart Island

Stewart Island is home to New Zealand’s newest national park, Rakiura National Park. The third and most southerly of New Zealand’s main islands, Stewart Island is separated from the South Island by the 24-km (15-miles) Foveaux Strait. Its original Māori name, Te Punga O Te Waka a Maui, means “the anchor stone of Maui’s canoe.” Māori mythology says the island’s landmass held the god Maui’s canoe secure while he and his crew raised the great fish—the North Island. Today the island is more commonly referred to by its other Māori name, Rakiura, which means “the land of the glowing skies.” This refers to the spectacular sunrises and sunsets and to the southern lights, or aurora australis. The European name of Stewart Island dates back to 1809. It memorializes an officer William W. Stewart on an early sealing vessel, the Pegasus, who was the first to chart the island. The island covers some 1,700 square km (650 square miles). It measures about 75 km (46 miles) from north to south and about the same distance across at its widest point. On the coastline, sharp cliffs rise from a succession of sheltered bays and beaches. In the interior, forested hills rise gradually toward the west side of the island. Seals and penguins frequent the coast, and the island’s prolific birdlife includes a number of species rarely seen in any other part of the country. In fact, this is the surest place to see a kiwi. The Stewart Island brown kiwi, or tokoeka, is the largest species of this kind of bird. Unlike their mainland cousins, these kiwis can be seen during the day as well as at night. It’s a rare and amusing experience to watch these pear-shape birds scampering on a remote beach as they feed on sand hoppers and grubs. Māori have visited Stewart Island for centuries. Archaeologists’ studies of 13th-century Māori middens (refuse heaps) indicate that the island was once a rich, seasonal resource for hunting, fishing, and gathering seafood. A commonly eaten delicacy at that time, the titi, also known as the muttonbird, still occasionally appears on menus. In the early 19th century, explorers, sealers, missionaries, and miners settled the island. They were followed by fishermen and sawmillers who established settlements around the edges of Paterson Inlet and Halfmoon and Horseshoe bays. In the 1920s Norwegians set up a whaling enterprise, and many descendants of these seafaring people remain. Fishing, aquaculture, and tourism are now the mainstays of the island’s economy. Even by New Zealand standards, Stewart Island is remote, raw, and untouched. The appeal is its seclusion, its relaxed way of life, and its untouched quality. Stewart Island is not for everyone: if you must have shopping malls, casinos, or umbrella drinks on the beach, don’t come here. Visitors should be prepared for the fact that Stewart Island can be chilly, windy, and rainy, even in the middle of summer.

Day 7: Akaroa
Day 8: Kaikoura
Day 9: Wellington

New Zealand’s capital is, arguably, the country’s most cosmopolitan metropolis. It’s world-class Te Papa Tongarewa-Museum of New Zealand is a don’t-miss attraction, and the burgeoning film industry led, of course, by the Lord of the Rings extravaganzas has injected new life into the local arts scene. Attractive and compact enough to be explored easily on foot, Wellington is a booming destination. Modern high-rise buildings gaze over Port Nicholson, surely one of the finest natural anchorages in the world. Known to local Māori as The Great Harbor of Tara, its two massive arms form the jaws of the fish of Maui from Māori legend. Sometimes referred to as the windy city, Wellington has been the seat of New Zealand’s government since 1865.

Day 10: Picton

The maritime township of Picton (population 4,000) lies at the head of Queen Charlotte Sound and is the arrival point for ferries from the North Island, as well as a growing number of international cruise ships. It plays a major role in providing services and transport by water taxi to a multitude of remote communities in the vast area of islands, peninsulas, and waterways that make up the Marlborough Sounds Maritime Park. There’s plenty to do in town, with crafts markets in summer, historical sights to see, and walking tracks to scenic lookouts over the sounds. The main foreshore is lined by London Quay, which looks up Queen Charlotte Sound to the bays beyond. High Street runs down to London Quay from the hills, and between them these two streets make up the center of town.

Day 11: Napier

The earthquake that struck Napier at 10:46 am on February 3, 1931, was—at 7.8 on the Richter scale—the largest quake ever recorded in New Zealand. The coastline was wrenched upward several feet. Almost all the town’s brick buildings collapsed; many people were killed on the footpaths as they rushed outside. The quake triggered fires throughout town, and with water mains shattered, little could be done to stop the blazes that devoured the remaining wooden structures. Only a few buildings survived (the Public Service Building with its neoclassical pillars is one), and the death toll was well over 100.The surviving townspeople set up tents and cookhouses in Nelson Park, and then tackled the city’s reconstruction at a remarkable pace. In the rush to rebuild, Napier went mad for art deco, the bold, geometric style that had burst on the global design scene in 1925. Now a walk through the art deco district, concentrated between Emerson, Herschell, Dalton, and Browning streets, is a stylistic immersion. The decorative elements are often above the ground floors, so keep your eyes up.

Day 13: Tauranga

The population center of the Bay of Plenty, Tauranga is one of New Zealand’s fastest-growing cities. Along with its neighbor, Whakatane, this seaside city claims to be one of the country’s sunniest towns. Unlike most local towns, Tauranga doesn’t grind to a halt in the off-season, because it has one of the busiest ports in the country, and the excellent waves at the neighboring beach resort of Mount Maunganui—just across Tauranga’s harbor bridge—always draw surfers and holiday folk.

Day 14: Waiheke Island
Day 15: Waitangi, Bay of Islands
Day 16: Auckland

Auckland is called the City of Sails, and visitors flying in will see why. On the East Coast is the Waitemata Harbour—a Māori word meaning sparkling waters—which is bordered by the Hauraki Gulf, an aquatic playground peppered with small islands where many Aucklanders can be found “mucking around in boats.”Not surprisingly, Auckland has some 70,000 boats. About one in four households in Auckland has a seacraft of some kind, and there are 102 beaches within an hour’s drive; during the week many are quite empty. Even the airport is by the water; it borders the Manukau Harbour, which also takes its name from the Māori language and means solitary bird.According to Māori tradition, the Auckland isthmus was originally peopled by a race of giants and fairy folk. When Europeans arrived in the early 19th century, however, the Ngāti-Whātua tribe was firmly in control of the region. The British began negotiations with the Ngāti-Whātua in 1840 to purchase the isthmus and establish the colony’s first capital. In September of that year the British flag was hoisted to mark the township’s foundation, and Auckland remained the capital until 1865, when the seat of government was moved to Wellington. Aucklanders expected to suffer from the shift; it hurt their pride but not their pockets. As the terminal for the South Sea shipping routes, Auckland was already an established commercial center. Since then the urban sprawl has made this city of approximately 1.3 million people one of the world’s largest geographically.A couple of days in the city will reveal just how developed and sophisticated Auckland is—the Mercer City Survey 2012 saw it ranked as the third-highest city for quality of life—though those seeking a New York in the South Pacific will be disappointed. Auckland is more get-up and go-outside than get-dressed-up and go-out. That said, most shops are open daily, central bars and a few nightclubs buzz well into the wee hours, especially Thursday through Saturday, and a mix of Māori, Pacific people, Asians, and Europeans contributes to the cultural milieu. Auckland has the world’s largest single population of Pacific Islanders living outside their home countries, though many of them live outside the central parts of the city and in Manukau to the south. The Samoan language is the second most spoken in New Zealand. Most Pacific people came to New Zealand seeking a better life. When the plentiful, low-skilled work that attracted them dried up, the dream soured, and the population has suffered with poor health and education. Luckily, policies are now addressing that, and change is slowly coming. The Pacifica Festival in March is the region’s biggest cultural event, attracting thousands to Western Springs. The annual Pacific Island Secondary Schools’ Competition, also in March, sees young Pacific Islander and Asian students compete in traditional dance, drumming, and singing. This event is open to the public.At the geographical center of Auckland city is the 1,082-foot Sky Tower, a convenient landmark for those exploring on foot and some say a visible sign of the city’s naked aspiration. It has earned nicknames like the Needle and the Big Penis—a counterpoint to a poem by acclaimed New Zealand poet James K. Baxter, which refers to Rangitoto Island as a clitoris in the harbor.The Waitemata Harbour has become better known since New Zealand staged its first defense of the America’s Cup in 2000 and the successful Louis Vuitton Pacific Series in early 2009. The first regatta saw major redevelopment of the waterfront. The area, where many of the city’s most popular bars, cafés, and restaurants are located, is now known as Viaduct Basin or, more commonly, the Viaduct. A recent expansion has created another area, Wynyard Quarter, which is slowly adding restaurants.These days, Auckland is still considered too bold and brash for its own good by many Kiwis who live “south of the Bombay Hills,” the geographical divide between Auckland and the rest of New Zealand (barring Northland). “Jafa,” an acronym for “just another f—ing Aucklander,” has entered the local lexicon; there’s even a book out called Way of the Jafa: A Guide to Surviving Auckland and Aucklanders. A common complaint is that Auckland absorbs the wealth from the hard work of the rest of the country. Most Aucklanders, on the other hand, still try to shrug and see it as the parochial envy of those who live in small towns. But these internal identity squabbles aren’t your problem. You can enjoy a well-made coffee in almost any café, or take a walk on a beach—knowing that within 30 minutes’ driving time you could be cruising the spectacular harbor, playing a round at a public golf course, or even walking in subtropical forest while listening to the song of a native tûî bird.

Owner's Suite
Prestige Suite
Deluxe Suite
Superior Stateroom
Prestige Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Private return transfer
  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with one king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • A living/dining room with a sofa, an armchair, a TV, a 4-seater table and sliding courtesy door
  • A bathroom with shower and balneo bathtub
  • A one-hour spa care for one person in the well-being space, chosen from the facial and body treatments on offer
  • A private 9 m² balcony
  • Two panoramic sliding bay windows
Prestige Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket upon arrival
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • A lounge with a sofa convertible to a king-size bed (180 x 200 cm) or two single beds (90 x 200 cm), armchairs, a TV and a sliding courtesy door
  • Two bathrooms: one with a shower and one with a bath
  • A private 8 m² balcony
  • Two panoramic sliding bay windows
Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • An armchair and a sofa (167 x 70 cm)
  • A bathroom with bath
  • A private 5 m² balcony
  • A panoramic sliding bay window
Superior Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed or two single beds (180 x 200 cm) and TV
  • A bathroom with shower
  • A window (except for stateroom 300: a round porthole only)
Prestige Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • A bathroom with bath (except staterooms 605 and 625: with shower)
  • A private 4 m² balcony
  • A panoramic sliding bay window
Deluxe Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A window and a panoramic glazed swing door
L'Éclipse
Le Pythéas
Room Service
L'Éclipse

To the rear of deck 2 you’ll find a gastronomic restaurant big enough to seat all passengers together at one sitting.

  • 3,980 square feet
  • Capacity: 268
  • Breakfasts, lunches and dinners, French and international cuisine, elegance and refinement
  • Wine cellar
  • Deck 2
Le Pythéas

Enjoy breakfasts, buffet lunches and themed dinners in a relaxed atmosphere at the grill restaurant on Deck 6.

  • 2,530 square feet
  • Interior capacity: 150
  • Exterior capacity: 60
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night*.

Excursions
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

Main Lounge
Panoramic Lounge
Theatre
Excursion Reception and Office
The Pool
Recreation Area
Exterior Bar
Shop
Main Lounge

  • Deck 3
  • 2,740 square feet
  • Interior capacity: 110
  • Exterior capacity: 30
  • Tea rooms, bar, programme of live musical entertainment, dance floor
  • Access to the exterior terrace
Panoramic Lounge

  • Deck 6
  • 1,185 square feet
  • Library, internet space, bar, live entertainment on certain evenings
  • Direct access to the panoramic terrace
Theatre
  • Deck 4
  • 2,690 square feet
  • Capacity: 250
  • Conference room, concert hall/multi-purpose auditorium
  • Audiovisual equipment
Excursion Reception and Office

On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.

Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.

The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.

On Le Ponant, the receptionist will answer all your questions about excursions.

The Pool

The outdoor areas on our ships, comfortable and conducive to relaxation, have been designed to merge into the sublime scenery and surroundings of the sea and horizon. There is a heated seawater pool featuring its own sun lounge on the top deck of our sister ships (Le Boréal, L’Austral, Le Soléal and Le Lyrial) and on the third deck of the PONANT EXPLORERS (Le Lapérouse, Le Champlain, Le Bougainville, Le Dumont-D’Urville, Le Jacques Cartier and Le Bellot). Le Ponant is equipped with a 400 m² (4,300 ft²) sun deck.

  • A swimming pool offering panoramic views and equipped with a counter-current system
  • A pleasant, attractive sun deck
  • An exterior bar and lounge equipped with armchairs and sofas
Recreation Area

  • Deck 5
  • Studio Ponant: Special area for viewing and ordering photos/videos
  • Kids Club (games area + Wii and PS4)
Exterior Bar

  • Deck 6
  • Lounge area with seating for 50
  • Overlooking the pool deck
Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

Spa
The Gym
The Hairdressing Salon
Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Prices and details of services in the PONANT Yacht Spa menu.

The Gym

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Telephone
Wi-Fi
Medical Facilities
Guests with reduced mobility
Packing Tips
Dress Code
Sustainable Development
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

Closed spaces such as the lounges, the dining room, the staterooms and the reception are non-smoking areas. We invite you to smoke in designated outdoor parts of the ship.

Power Adapters

Adapters are provided on board, they are available at the reception office of our ships.

European Standard Sockets

The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

For children aged between 1 and 8 years old, an authorisation to board the ship must be made in writing to PONANT. Subject to agreement, a liability waiver must be completed and returned to the company to validate the registration.

On classic cruises (“yachting”), children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Telephone

A satellite telephone system is at your disposal for contacting anyone, anywhere in the world. The cost of the call is added to the stateroom account (€6/minute). Calls that you receive can be transferred directly to your stateroom or to any other communal area on the ship. To receive or send faxes, please see Reception.

Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

There is a doctor on board available to the passengers on all our ships:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
  • During the excursions, the passengers are accompanied by a doctor or a nurse.
  • There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
  • The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Medical Consultations

There is a charge for medical consultations undertaken by the doctor or nurse on board. The price can vary according to the time and place of the consultation (hospital or stateroom). Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Specially designed staterooms;
  • Access ramps allowing easy movement in communal areas;
  • Posters, signage and stateroom numbers are translated into Braille.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Packing Tips

Technical Accessories

We advise you to equip yourself with a ski mask, sunglasses, walking poles (available to purchase in the shop), a waterproof rucksack, binoculars, a technical watch, a mosquito head net (for the Arctic) and a waterproof pouch.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Sustainable Development

Sustainable development is enshrined in the company’s articles of association and has been at the heart of the PONANT project since its inception. Founded over thirty years ago by committed sailors, the company was born out of a desire to share a passion for the oceans and the treasures of the Earth. This responsibility commits us to a respectful dialogue with the environment and the populations we meet and to investing in many fields related to the preservation and development of the natural and cultural heritage of the polar and oceanic regions.

Clean Ships

We were among the first cruise operators in the world to abandon the use of heavy fuels, and our ships are equipped with electric diesel engines and SCR catalytic converters, which enable a reduction in fuel consumption and emissions. Our polar exploration ship, Le Commandant Charcot, is a hybrid-electric vessel, propelled by liquefied natural gas (LNG). LNG enables a 25% reduction in carbon emissions, an 85% reduction in nitrogen oxide emissions and a 95% reduction in fine particle emissions. Each time we design a new ship, we equip it with the latest available eco-technologies, enabling us to maintain our position as the cruise industry’s environmental leader, ahead of international regulations in some areas. A commitment recognised by many independent organisations:

  • Our entire fleet is Clean Ship certified by the Bureau Veritas. This certification guarantees that our ships fulfil very precise criteria: emissions levels, waste processing, waste water etc.
  • In 2020, PONANT was recognised as “the cruise operator with the greenest fleet in the world in terms of airborne emissions” by the German NGO, NABU.
  • PONANT was awarded the Prix des Palmes du Tourisme Durable 2020 (Prize for Sustainable Tourism) in the “Voyage” category for the elimination of heavy fuel oil in favour of LS MGO.
  • In 2019, PONANT became the first European cruise company to obtain the North American Green Alliance certificate. This certifies that its members have adopted practices and technologies that are respectful towards the environment.
  • PONANT is also a signatory of the Charte Bleue from Armateurs de France, which commits the maritime sector to act to protect the marine environment.

Wastewater

All of the wastewater is treated by means of processes that exclude the use of chemical products. The recycled water is used to clean the exterior of the ship. The water that is discharged into the sea is treated, drinkable water.

Waste

We have optimised our organisation in order to reduce waste at the source. Waste is nonetheless still produced on board. As of 2020, 60% of this is sorted and recycled, with an objective of 85% set for 2023. We ensure the complete traceability of this waste.

Single-use plastics

We have eliminated the use of single-use plastics (straws, cups, food serving trays, laundry bags etc.). A metallic flask is issued to each passenger on expedition cruises and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.

Deck 7
Deck 6
Deck 5
Deck 4
Deck 3
Deck 2
Deck 7
  • Open-air Bar
  • Zodiacs
  • Sun Deck
Deck 6
  • Pool
  • Grill Restaurant
  • Owner’s Suites
  • Deluxe Suites
  • Staterooms
  • Library
  • Panoramic Lounge
  • Panoramic Terrace
Deck 5
  • Fitness Room
  • Leisure Area
  • Spa
  • Hair Salon
  • Bridge
  • Hammam
  • Staterooms
Deck 4
  • Theatre
  • Staterooms
Deck 3
  • Main Lounge
  • Excursion Desk
  • Shop
  • Reception Desk
  • Staterooms
  • Medical Centre
Deck 2
  • Gastronomic Restaurant
  • Marina

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

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