The Authentic Cruise Company

Itinerary

Day 1: Valparaiso
Day 4: Quemchi, Chiloe Island
Day 5: Sailing in the Pulluche Canal
Day 6: Caleta Tortel
Day 7: PIO X Glacier
Day 7: Sailing through the English Passage
Day 8: Amalia Glacier, Chile
Day 8: El Brujo Glacier
Day 9: Estero las Montanas
Day 10: Sailing through the Strait of Magellan
Day 11: Alberto de Agostini National Park
Day 12: Garibaldi Glacier
Day 13: Sailing around Cape Horn
Day 14: Puerto Williams
Day 15: Ushuaia
Day 1: Valparaiso

Valparaíso’s dramatic topography—45 cerros, or hills, overlooking the ocean—requires the use of winding pathways and wooden ascensores (funiculars) to get up many of the grades. The slopes are covered by candy-color houses—there are almost no apartments in the city—most of which have exteriors of corrugated metal peeled from shipping containers decades ago. Valparaíso has served as Santiago’s port for centuries. Before the Panama Canal opened, Valparaíso was the busiest port in South America. Harsh realities—changing trade routes, industrial decline—have diminished its importance, but it remains Chile’s principal port. Most shops, banks, restaurants, bars, and other businesses cluster along the handful of streets called El Plan (the flat area) that are closest to the shoreline. Porteños (which means “the residents of the port”) live in the surrounding hills in an undulating array of colorful abodes. At the top of any of the dozens of stairways, the paseos (promenades) have spectacular views; many are named after prominent Yugoslavian, Basque, and German immigrants. Neighborhoods are named for the hills they cover. With the jumble of power lines overhead and the hundreds of buses that slow down—but never completely stop—to pick up agile riders, it’s hard to forget you’re in a city. Still, walking is the best way to experience Valparaíso. Be careful where you step, though—locals aren’t very conscientious about curbing their dogs.

Day 4: Quemchi, Chiloe Island
Day 5: Sailing in the Pulluche Canal
Day 6: Caleta Tortel

Tortel is a commune located in Southern Patagonia, a spectacular wilderness region of rugged mountains, glaciers, rivers and forests of infinite beauty. The uneven geography of Tortel shapes a unique landscape, characterized by an archipelagic area with numerous islands and channels. Tortel is known as the “footbridge city” for the unique beauty of its wooden walkways that connect the piers and houses of this quaint place through bridges and stairs, built from cypress wood, that run for four and a half miles around the cove and that respect the rich vegetation that grows under them. Even though it is the sixth largest commune in Chile, it has the lowest population of all with roughly 531 people. The history of the town dates back to 1520 when it was inhabited by nomadic Kawesqar, now extinct. Its definitive foundation was in 1955, after numerous attempts to populate the area. In 2001, it was declared by the Chilean government as a Picturesque Zone of National Heritage.

Day 7: PIO X Glacier
Day 7: Sailing through the English Passage
Day 8: Amalia Glacier, Chile
Day 8: El Brujo Glacier
Day 9: Estero las Montanas
Day 10: Sailing through the Strait of Magellan
Day 11: Alberto de Agostini National Park

Alberto de Agostini National Park was created in 1965 and takes its name from an Italian explorer, photographer, writer and missionary of the Salesians of Don Bosco order that lived and explored Patagonia as a missionary around 1930. De Agostini was known for his discoveries, photographs and maps of the region. The park is located in the Region of Magallanes and Chilean Antarctica, the southernmost, largest, and second least populated region of Chile. The park covers 5,637 square miles and touches Magallanes, Tierra del Fuego and Antarctica provinces. It is the third largest protected area of the country. The park was declared a World Biosphere Reserve by UNESCO in 2005 and protects many species of animals and sea birds. Its rich fauna includes species like the Andean fox, the South American grey fox (also known as the Patagonian fox), the southern elephant seal, the leopard seal, the Chilean dolphin (also known as the black dolphin or tonina), and the humpback whale.

Day 12: Garibaldi Glacier
Day 13: Sailing around Cape Horn
Day 14: Puerto Williams
Day 15: Ushuaia

At 55 degrees latitude south, Ushuaia (pronounced oo-swy-ah) is closer to the South Pole than to Argentina’s northern border with Bolivia. It is the capital and tourism base for Tierra del Fuego, the island at the southernmost tip of Argentina.Although its stark physical beauty is striking, Tierra del Fuego’s historical allure is based more on its mythical past than on rugged reality. The island was inhabited for 6,000 years by Yámana, Haush, Selk’nam, and Alakaluf Indians. But in 1902 Argentina, eager to populate Patagonia to bolster its territorial claims, moved to initiate an Ushuaian penal colony, establishing the permanent settlement of its most southern territories and, by implication, everything in between.When the prison closed in 1947, Ushuaia had a population of about 3,000, made up mainly of former inmates and prison staff. Today the Indians of Darwin’s “missing link” theory are long gone—wiped out by diseases brought by settlers and by indifference to their plight—and the 60,000 residents of Ushuaia are hitching their star to tourism.The city rightly (if perhaps too loudly) promotes itself as the southernmost city in the world (Puerto Williams, a few miles south on the Chilean side of the Beagle Channel, is a small town). You can make your way to the tourism office to get your clichéd, but oh-so-necessary, “Southernmost City in the World” passport stamp. Ushuaia feels like a frontier boomtown, at heart still a rugged, weather-beaten fishing village, but exhibiting the frayed edges of a city that quadrupled in size in the ’70s and ’80s and just keeps growing. Unpaved portions of Ruta 3, the last stretch of the Pan-American Highway, which connects Alaska to Tierra del Fuego, are finally being paved. The summer months (December through March) draw more than 120,000 visitors, and dozens of cruise ships. The city is trying to extend those visits with events like March’s Marathon at the End of the World and by increasing the gamut of winter activities buoyed by the excellent snow conditions.A terrific trail winds through the town up to the Martial Glacier, where a ski lift can help cut down a steep kilometer of your journey. The chaotic and contradictory urban landscape includes a handful of luxury hotels amid the concrete of public housing projects. Scores of “sled houses” (wooden shacks) sit precariously on upright piers, ready for speedy displacement to a different site. But there are also many small, picturesque homes with tiny, carefully tended gardens. Many of the newer homes are built in a Swiss-chalet style, reinforcing the idea that this is a town into which tourism has breathed new life. At the same time, the weather-worn pastel colors that dominate the town’s landscape remind you that Ushuaia was once just a tiny fishing village, snuggled at the end of the Earth.As you stand on the banks of the Canal Beagle (Beagle Channel) near Ushuaia, the spirit of the farthest corner of the world takes hold. What stands out is the light: at sundown the landscape is cast in a subdued, sensual tone; everything feels closer, softer, and more human in dimension despite the vastness of the setting. The snowcapped mountains reflect the setting sun back onto a stream rolling into the channel, as nearby peaks echo their image—on a windless day—in the still waters.Above the city rise the last mountains of the Andean Cordillera, and just south and west of Ushuaia they finally vanish into the often-stormy sea. Snow whitens the peaks well into summer. Nature is the principal attraction here, with trekking, fishing, horseback riding, wildlife spotting, and sailing among the most rewarding activities, especially in the Parque Nacional Tierra del Fuego (Tierra del Fuego National Park).

Owner's Suite
Grand Privilege Suite
Grand Deluxe Suite
Privilege Suite
Prestige Suite
Deluxe Suite
Prestige Stateroom
Superior Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and balneo bathtub
  • A one-hour spa care for one person in the well-being space, chosen from the facial and body treatments on offer
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A second bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV, two armchairs and two sliding courtesy doors
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV and a sliding courtesy door
  • A bathroom with shower and a balneo bathtub
  • A private 12 m² balcony
  • Two panoramic sliding bay windows
Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Prestige Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket upon arrival
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) and TV
  • A lounge with two armchairs, a TV, a sliding courtesy door and a sofa convertible to a king-size bed (180 x 190 cm)
  • Two bathrooms with shower
  • A private 8 m² balcony
  • Two panoramic sliding bay windows
Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Service of a steward
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge area with a sofa (167 x 70 cm) and an armchair
  • A bathroom with shower
  • A private 5 m² balcony
  • A panoramic sliding bay window
Prestige Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A panoramic sliding bay window
Superior Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • A king-size bed (180 x 190 cm) and TV
  • A bathroom with shower
  • A window or round porthole
Deluxe Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A window and a panoramic glazed swing door
Le Céleste
La Comète
Room Service
Le Céleste

A la carte meals are served at the table in the gastro restaurant. At lunch, a selection of dishes inspired by contemporary French brasseries will be offered. At dinner, it is time to sample the grand traditions of French fine dining, with menus to go with one of the best wines from our cellar, as recommended by our sommelier.

To the rear of deck 2 you’ll find a gastronomic restaurant big enough to seat all passengers together at one sitting.

  • Deck 2
  • 3,980 square feet
  • Capacity: 268
  • Breakfasts, lunches and dinners, French and international cuisine, elegance and refinement
  • Wine cellar
La Comète
  • Deck 6
  • Enjoy breakfasts, buffet lunches and themed dinners in a relaxed atmosphere at the grill restaurant on Deck 6.
  • 2,530 square feet
  • Interior capacity: 150
  • Exterior capacity: 60
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night*.

Excursions
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

The Main Lounge
The Panoramic Lounge
Exterior Bar
Excursion Reception and Office
Theatre
Recreation Area
Shop
The Main Lounge

  • Deck 3
  • 2,740 square feet
  • Interior capacity: 110
  • Exterior capacity: 30
  • Tea rooms, bar, programme of live musical entertainment, dance floor
  • Access to the exterior terrace
The Panoramic Lounge

  • Deck 6
  • 1,185 square feet
  • Library, internet space, bar, live entertainment on certain evenings
  • Direct access to the panoramic terrace
Exterior Bar

  • Deck 6
  • Lounge area with seating for 50
  • Overlooking the pool deck
Excursion Reception and Office

On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.

Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.

The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.

On Le Ponant, the receptionist will answer all your questions about excursions.

Theatre

The Theatre

The Theatre* is the most unique meeting space on board. It’s the largest space on the ship and regularly accommodates all the passengers. It plays host to shows and entertainment as well as conferences from our experts, naturalist guides and guests of honours. The Theatre makes every cruise unique and enriching thanks to its constant and very accessible events.

  • Deck 4
  • 2,690 square feet
  • Capacity: 250
  • Conference room, concert hall/multi-purpose auditorium
  • Audiovisual equipment
Recreation Area

  • Deck 5
  • Studio Ponant: Special area for viewing and ordering photos/videos
  • Kids Club (games area + Wii and PS4)
Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

The Spa
The Gym
The Hairdressing Salon
The Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Prices and details of services in the PONANT Yacht Spa menu.

The Gym

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Services
Wi-Fi
Medical Facilities
Guests with reduced mobility
Dress Code
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

PONANT ships are non-smoking, even on the stateroom balconies. Smoking is only allowed in the exterior parts of the ship designated for the purpose.

Power Adapters

A number of electrical outlets are provided for our cruise guests to use in our common areas.

European power sockets

the 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

On classic cruises, children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

For all “expedition” cruises on board Le Commandant Charcot, children are accepted from 8 years old only.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board (consult the list of cruises concerned).

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Services

On board our vessels you can enjoy the following services:

  • Reception desk 24/7 on our Sisterships, Le Paul Gauguin and PONANT Explorers, and 7:00AM to 11:00PM on Le Ponant,
  • Customer Service Office,
  • Excursions Office,
  • Breakfast in your stateroom,
  • Butler service on Sisterships: for passengers staying in one of the suites on deck 6.
  • Stateroom service (Free & available 24/7),
  • Wake-up service by the reception,
  • Laundry,
  • Boutique,
  • Fitness room,
  • Wellness area,
  • Group sessions of gym,
  • Outdoor pool (except for Le Ponant),
  • Photography/video service (except for Le Ponant),
  • Bars,
  • Postal service,
  • Restaurant,
  • Only onboard Le Commandant Charcot :
  • Alain Ducasse restaurant (Deck 5)
  • Brasero and Blue Lagoon
  • Indoor pool
  • Snowroom
  • Cigare Lounge
  • Private fitness sessions (depending on the availability of the coach, non included, priority for the passengers of the Owner Suite, Duplex Suites, Prestige and Grand Prestige Suites).
Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

All the ships have a doctor and a nurse available on board, except Le Ponant, on which there is a nurse and a telemedicine service available:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers, Le Paul Gauguin and Le Commandant Charcot also have a hospital for any small surgery.
  • During excursions, cruise guests are accompanied by a doctor or a nurse to provide first aid when away from the ship.

Medical Consultations

Consultations, medical or surgical treatments, and laboratory-based or medical imagery-based (radiology) analyses carried out on board by the doctor or the nurse have to be paid for. The price can vary according to the time and place of the consultation (hospital or stateroom). The prices for all treatments and procedures are displayed in the waiting room. Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS, Le Paul Gauguin and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Posters, signage and stateroom numbers are translated into Braille.
  • Specially designed staterooms;

Access ramps allowing easy movement in communal areas:
– Decks 3 (307), 4 (407) and 5 (509) on board the Sisterships: three 18 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and in the case of the cabins on decks 4 and 5 only, a 4 m² balcony fitted with a small exterior wheelchair access ramp.
– Decks 4 (431) and 5 (527) on board the PONANT Explorers: two 27.5 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 4 m² balcony with a small exterior wheelchair access ramp.
– Decks 6 (626 and 628) and 8 (818) on board Le Commandant Charcot: three 28 m² double cabins adapted for wheelchair access and equipped with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 7.5 m² balcony with a small exterior wheelchair access ramp.
– Deck 4 (415 and 416) on board Le Paul Gauguin: two 21 m² double cabins adapted for wheelchair access, with cabin 416 fitted with a queen size bed (160 x 200 cm) and cabin 415 fitted with two single beds (90 x 200 cm), and with both cabins featuring a panoramic window and a bathroom with shower and toilet.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Deck 6
Deck 5
Deck 4
Deck 3
Deck 2
Deck 6
  • Pool
  • Grill Restaurant
  • Internet Café
  • Library
  • Panoramic Lounge
  • Panoramic Terrace
  • Grand Deluxe Suite
  • Deluxe Suite
  • Owner’s Suite
  • Staterooms
Deck 5
  • Fitness Room
  • Spa
  • Hammam
  • Hair Salon
  • Image & Photo Desk
  • Bridge
  • Staterooms
Deck 4
  • Theatre
  • Staterooms
Deck 3
  • Main Lounge
  • Shop
  • Excursion Desk
  • Reception Desk
  • Medical Centre
  • Staterooms
Deck 2
  • Marina
  • Gastronomic Restaurant

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

Alternatively, leave your details and our team will get back to you as soon as possible.