The Authentic Cruise Company

Itinerary

Day 1: Auckland
Day 2: Waiheke Island
Day 3: Tauranga
Day 4: Gisborne
Day 5: Napier
Day 6: Wellington
Day 7: Marlborough Sounds
Day 8: Picton
Day 9: Akaroa
Day 10: Lyttelton
Day 1: Auckland

Auckland is called the City of Sails, and visitors flying in will see why. On the East Coast is the Waitemata Harbour—a Māori word meaning sparkling waters—which is bordered by the Hauraki Gulf, an aquatic playground peppered with small islands where many Aucklanders can be found “mucking around in boats.”Not surprisingly, Auckland has some 70,000 boats. About one in four households in Auckland has a seacraft of some kind, and there are 102 beaches within an hour’s drive; during the week many are quite empty. Even the airport is by the water; it borders the Manukau Harbour, which also takes its name from the Māori language and means solitary bird.According to Māori tradition, the Auckland isthmus was originally peopled by a race of giants and fairy folk. When Europeans arrived in the early 19th century, however, the Ngāti-Whātua tribe was firmly in control of the region. The British began negotiations with the Ngāti-Whātua in 1840 to purchase the isthmus and establish the colony’s first capital. In September of that year the British flag was hoisted to mark the township’s foundation, and Auckland remained the capital until 1865, when the seat of government was moved to Wellington. Aucklanders expected to suffer from the shift; it hurt their pride but not their pockets. As the terminal for the South Sea shipping routes, Auckland was already an established commercial center. Since then the urban sprawl has made this city of approximately 1.3 million people one of the world’s largest geographically.A couple of days in the city will reveal just how developed and sophisticated Auckland is—the Mercer City Survey 2012 saw it ranked as the third-highest city for quality of life—though those seeking a New York in the South Pacific will be disappointed. Auckland is more get-up and go-outside than get-dressed-up and go-out. That said, most shops are open daily, central bars and a few nightclubs buzz well into the wee hours, especially Thursday through Saturday, and a mix of Māori, Pacific people, Asians, and Europeans contributes to the cultural milieu. Auckland has the world’s largest single population of Pacific Islanders living outside their home countries, though many of them live outside the central parts of the city and in Manukau to the south. The Samoan language is the second most spoken in New Zealand. Most Pacific people came to New Zealand seeking a better life. When the plentiful, low-skilled work that attracted them dried up, the dream soured, and the population has suffered with poor health and education. Luckily, policies are now addressing that, and change is slowly coming. The Pacifica Festival in March is the region’s biggest cultural event, attracting thousands to Western Springs. The annual Pacific Island Secondary Schools’ Competition, also in March, sees young Pacific Islander and Asian students compete in traditional dance, drumming, and singing. This event is open to the public.At the geographical center of Auckland city is the 1,082-foot Sky Tower, a convenient landmark for those exploring on foot and some say a visible sign of the city’s naked aspiration. It has earned nicknames like the Needle and the Big Penis—a counterpoint to a poem by acclaimed New Zealand poet James K. Baxter, which refers to Rangitoto Island as a clitoris in the harbor.The Waitemata Harbour has become better known since New Zealand staged its first defense of the America’s Cup in 2000 and the successful Louis Vuitton Pacific Series in early 2009. The first regatta saw major redevelopment of the waterfront. The area, where many of the city’s most popular bars, cafés, and restaurants are located, is now known as Viaduct Basin or, more commonly, the Viaduct. A recent expansion has created another area, Wynyard Quarter, which is slowly adding restaurants.These days, Auckland is still considered too bold and brash for its own good by many Kiwis who live “south of the Bombay Hills,” the geographical divide between Auckland and the rest of New Zealand (barring Northland). “Jafa,” an acronym for “just another f—ing Aucklander,” has entered the local lexicon; there’s even a book out called Way of the Jafa: A Guide to Surviving Auckland and Aucklanders. A common complaint is that Auckland absorbs the wealth from the hard work of the rest of the country. Most Aucklanders, on the other hand, still try to shrug and see it as the parochial envy of those who live in small towns. But these internal identity squabbles aren’t your problem. You can enjoy a well-made coffee in almost any café, or take a walk on a beach—knowing that within 30 minutes’ driving time you could be cruising the spectacular harbor, playing a round at a public golf course, or even walking in subtropical forest while listening to the song of a native tûî bird.

Day 2: Waiheke Island
Day 3: Tauranga

The population center of the Bay of Plenty, Tauranga is one of New Zealand’s fastest-growing cities. Along with its neighbor, Whakatane, this seaside city claims to be one of the country’s sunniest towns. Unlike most local towns, Tauranga doesn’t grind to a halt in the off-season, because it has one of the busiest ports in the country, and the excellent waves at the neighboring beach resort of Mount Maunganui—just across Tauranga’s harbor bridge—always draw surfers and holiday folk.

Day 4: Gisborne

With a population of around 35,000 and located on the north island, Gisborne exudes history at every turn. Maori for “Great standing place of Kiwa”, Kiwa was a leading figure aboard the Maori ancestral canoe, Takitimu, which ran aground in Gisborne around 1450 AD. After landing, Kiwa became a coastal guardian, eventually marrying Parawhenuamea, the keeper of the streams. The union point of three rivers and the first place to see the sun, the city is filled with light and laugher and gracefully squeezes surfer’s beaches with the district’s colonial past. Captain Cook made his first landfall here, John Harris set up his first trading station in the then village and today, Gisborn is the major centre of Maori cultural life.Suffice to say then that the city is a watery wonderland. With its picture perfect beaches, what savvy traveller does not want to add being among the first people in the world to say they have watched the sky change colour as the sun bursts from out of the sea.   A place of nature, spectacular beach cliff views are all just part and parcel of everyday life here, and easy walks from the centre of town to the Titirangi Reserve will award you with yet more unbelievable 180˚ vistas from Poverty Bay to Gisborne City; stretch your eyes with the panorama, while stretching your legs on one of the many enjoyable walks.A perfect place to stroll, amble and wander, like much of New Zealand Gisborne keeps a healthy respect for history and nature and enjoys a very laid back feel.

Day 5: Napier

The earthquake that struck Napier at 10:46 am on February 3, 1931, was—at 7.8 on the Richter scale—the largest quake ever recorded in New Zealand. The coastline was wrenched upward several feet. Almost all the town’s brick buildings collapsed; many people were killed on the footpaths as they rushed outside. The quake triggered fires throughout town, and with water mains shattered, little could be done to stop the blazes that devoured the remaining wooden structures. Only a few buildings survived (the Public Service Building with its neoclassical pillars is one), and the death toll was well over 100.The surviving townspeople set up tents and cookhouses in Nelson Park, and then tackled the city’s reconstruction at a remarkable pace. In the rush to rebuild, Napier went mad for art deco, the bold, geometric style that had burst on the global design scene in 1925. Now a walk through the art deco district, concentrated between Emerson, Herschell, Dalton, and Browning streets, is a stylistic immersion. The decorative elements are often above the ground floors, so keep your eyes up.

Day 6: Wellington

New Zealand’s capital is, arguably, the country’s most cosmopolitan metropolis. It’s world-class Te Papa Tongarewa-Museum of New Zealand is a don’t-miss attraction, and the burgeoning film industry led, of course, by the Lord of the Rings extravaganzas has injected new life into the local arts scene. Attractive and compact enough to be explored easily on foot, Wellington is a booming destination. Modern high-rise buildings gaze over Port Nicholson, surely one of the finest natural anchorages in the world. Known to local Māori as The Great Harbor of Tara, its two massive arms form the jaws of the fish of Maui from Māori legend. Sometimes referred to as the windy city, Wellington has been the seat of New Zealand’s government since 1865.

Day 7: Marlborough Sounds
Day 8: Picton

The maritime township of Picton (population 4,000) lies at the head of Queen Charlotte Sound and is the arrival point for ferries from the North Island, as well as a growing number of international cruise ships. It plays a major role in providing services and transport by water taxi to a multitude of remote communities in the vast area of islands, peninsulas, and waterways that make up the Marlborough Sounds Maritime Park. There’s plenty to do in town, with crafts markets in summer, historical sights to see, and walking tracks to scenic lookouts over the sounds. The main foreshore is lined by London Quay, which looks up Queen Charlotte Sound to the bays beyond. High Street runs down to London Quay from the hills, and between them these two streets make up the center of town.

Day 9: Akaroa
Day 10: Lyttelton

Your initial impression of Christchurch will likely be one of a genteel, green city. Joggers loop through shady Hagley Park, and punters ply the narrow Avon River, which bubbles between banks lined with willows and oaks. With a population approaching 350,000, Christchurch is the largest South Island city, and the second-largest in the country. It is also the forward supply depot for the main U.S. Antarctic base at McMurdo Sound. The face of Christchurch is changing rapidly, fueled by both internal and international immigration. The Māori community, although still below the national average in size, is growing. Ngai Tahu, the main South Island Māori tribe, settled Treaty of Waitangi claims in 1997 and have been investing in tourism ventures. Old wooden bungalows are making way for town houses, the arts scene is flourishing, and the city’s university attracts cutting-edge technology companies. In short, there’s plenty of fresh energy percolating underneath the English veneer.

Owner's Suite
Grand Deluxe Suite
Privilege Suite
Prestige Suite
Deluxe Suite
Prestige Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Private return transfer
  • Priority boarding
  • Champagne and fruit basket on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and fruit basket every day
  • A lounge with armchair, double sofa bed (160 x 190 cm), and second TV
  • A bedroom with king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • A bathroom with shower, Balneo bathtub and smart mirror
  • A one-hour spa treatments per person (for 2 people) in the well-being space, chosen from the facial and body treatments on offer
  • Included premium pass: access to a selection of premium spirits at the bar
  • A private 40 m² terrace: 2 deckchairs, jacuzzi, and outdoor lounge area with sofa and armchair
  • Two panoramic sliding bay windows
Grand Deluxe Suite

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and fruit basket every day
  • A bedroom with one king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • A lounge with sofa convetible to a double bed (160 x 190 cm), armchair, and second TV
  • A bathroom with shower and Balneo bathtub
  • A private 32 m² terrace with two deckchairs and four-seater dining table
  • 2 panoramic sliding bay windows

Privilege Suite

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and fruit basket every day
  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • A lounge area with chaise longue and armchair
  • A bathroom with shower
  • A private 8 m² balcony with two armchairs
  • A panoramic sliding bay window

Prestige Suite

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and fruit basket every day
  • A bedroom with king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • A lounge with convertible sofa to a king-size bed (180 x 200 cm) or two single beds (90 x 200 cm), armchair, second TV, and sliding courtesy door
  • Two bathrooms with shower
  • A private 8 m² balcony with four armchairs
  • Two panoramic sliding bay windows

Deluxe Suite

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket on arrival
  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • An armchair and sofa (90 x 190 cm)
  • A bathroom with shower
  • A private 6 m² balcony with two armchairs
  • A panoramic sliding bay window

Prestige Stateroom

  • Services provided
  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
  • One chaise longue
  • A bathroom with shower
  • A private 4 m² balcony with two armchairs
  • A panoramic sliding bay window or glazed panoramic swing door

Deluxe Stateroom

Services provided

  • 24-hour room service
  • Inclusive Wifi internet access (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Selection of Clarins top-of-the-line bath products
  • Minibar
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Two ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony with two armchairs
  • A glazed panoramic swing door and rectangular window

The Le Nautilus
Grill Restaurant
Room Service
The Le Nautilus

Towards the rear of deck 4 you’ll find a panoramic restaurant large enough to accommodate all our passengers at one sitting. Offering a different concept than on our other ships, this space is open to the exterior and serves buffets of salads, desserts and cheeses. Our discreet and attentive staff provide a table service for hot meals.

  • 260 m2 (2,800 ft²)
  • Wine cellar
Grill Restaurant

An exterior grill restaurant on deck 3 offering a relaxed ambiance and atmosphere:

  • Capacity: 70
  • Views out over the pool deck
  • Grilled meats and a variety of salads and desserts
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night.

Excursions
Hydraulic Platform
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

Hydraulic Platform

  • Deck 2
  • Much easier onboard access than on any other cruise ship
  • Easier disembarking and embarking by Zodiac when participating in expeditions
  • Swimming and bathing in the sea and various nautical sports, such as kayaking and paddle-boarding
The Pool
The Blue Eye
Panoramic Lounge
Lounges & Bars
Theatre
Shop
Leisure Areas
PONANT Studio
Reception
Open Bar
The Pool

  • A swimming pool offering panoramic views and equipped with a counter-current system
  • A pleasant, attractive sun deck
  • An exterior bar and lounge equipped with armchairs and sofas

The Blue Eye
  • A multi sensorial underwater lounge
  • Enough room for 40 passengers
Panoramic Lounge

  • Library, internet space, bar, and live entertainment on certain evenings

  • Direct access to the panoramic terrace

Lounges & Bars

The various different lounges allow passengers to meet up and share quality time together.

The main lounge is the ideal place to relax with a drink and enjoy the various activities that have been organised such as dancing classes or theme evenings.

The cosy piano bar is a panorama lounge with breathtaking views of the horizon.

The outside bar is a great space for relaxing and is handy for accessing the swimming pool* and its solarium.

The Main Lounge – Deck 3

  • A 200 m² (2,150 ft²) main lounge
  • Able to accommodate all our passengers at once for moments of shared conviviality, and as a venue for both daytime and evening shows and entertainment
Theatre

  • 188-seat capacity
  • Cutting edge audio and lighting technology
  • LED stage background wall enabling the projection of ultra-high resolution media

Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

Leisure Areas

Dedicated to leisure and relaxation, the libraries onboard all our ships stock a range of books and board games. This space is also equipped with Wi-Fi connected computers.

All the ships have a special area for children onboard known as the Le Kids Club. Books, television, board games and consoles (PS4 or Wii™) are all provided for their use and enjoyment.

PONANT Studio

A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.

Reception

  • Deck 3
  • A 140 m² (1,500 ft²) space
  • A reception/concierge service
  • The excursions desk
  • The onboard administrative services
  • The sales office operated by our Customer Manager
  • Our 50m² (540 ft²) shop selling a line of clothing, jewellery, beauty care products, postcards and various accessories.
  • The facilities accessible to persons with reduced mobility
Open Bar

From the moment you board and throughout your cruise, your unlimited drinks are included*, at any time of the day. A drink with friends at the bar, refreshments on your return from an excursion or in the calm of your Stateroom’s balcony: enjoy a large selection of beverages (mineral waters, cold drinks, cruise wines, beer, champagne, spirits, coffee, tea). A selection of premium alcoholic drinks is also available “à la carte”.

*It doesn’t include premium alcoholic drinks indicated in the Bar Menu. It is valid only for individual personal consumption, without limitations.

The Spa
The Fitness Room
The Hairdressing Salon
The Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Wellness area – Deck 7

Spa in partnership with CLARINS™: massage and treatment cubicles, beauty care cubicle

KÉRASTASE / L’Oréal Paris hair salon

Free access sauna (open during the day)

Gym (open during the day)

The Fitness Room

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Ocean Young Explorers
Excursions and Talks
Ocean Young Explorers

Because it’s important to reach new generations and make children aware of environmental protection issues from an early age, PONANT has joined forces with the Maud Fontenoy Foundation to help run its Ocean Explorers club for children. In total this summer, 17 cruises will offer children aged 4 to 13 a programme of activities dedicated to the ocean protection theme.

Raising awareness of oceans protection from an early age

The Maud Fontenoy Foundation is providing PONANT’s activity teams with fun educational kits, activity sheets and videos highlighting why oceans need to be protected. From creative activities (drawing, painting, a giant map of the world to colour in, etc.) to meditation initiation sessions, the programme is very varied. And from 2023, it will also include fun educational workshops on the water cycle, biodiversity, astronomy, and geology.

Excursions and Talks

Children aged 4-13 will have the opportunity to do excursions such as watersports, beach games and swimming, treasure hunts, and even guided tours. For larger groups, a naturalist guide will join the team running the sessions and give a talk on local fauna and flora.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Telephone
Wi-Fi
Medical Facilities
Guests with reduced mobility
Packing Tips
Dress Code
Sustainable Development
Special Diets
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

Closed spaces such as the lounges, the dining room, the staterooms and the reception are non-smoking areas. We invite you to smoke in designated outdoor parts of the ship.

Power Adapters

Adapters are provided on board, they are available at the reception office of our ships.

European Standard Sockets

The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

For children aged between 1 and 8 years old, an authorisation to board the ship must be made in writing to PONANT. Subject to agreement, a liability waiver must be completed and returned to the company to validate the registration.

On classic cruises (“yachting”), children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Telephone

A satellite telephone system is at your disposal for contacting anyone, anywhere in the world. The cost of the call is added to the stateroom account (€6/minute). Calls that you receive can be transferred directly to your stateroom or to any other communal area on the ship. To receive or send faxes, please see Reception.

Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

There is a doctor on board available to the passengers on all our ships:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
  • During the excursions, the passengers are accompanied by a doctor or a nurse.
  • There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
  • The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Medical Consultations

There is a charge for medical consultations undertaken by the doctor or nurse on board. The price can vary according to the time and place of the consultation (hospital or stateroom). Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Specially designed staterooms;
  • Access ramps allowing easy movement in communal areas;
  • Posters, signage and stateroom numbers are translated into Braille.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Packing Tips

Technical Accessories

We advise you to equip yourself with a ski mask, sunglasses, walking poles (available to purchase in the shop), a waterproof rucksack, binoculars, a technical watch, a mosquito head net (for the Arctic) and a waterproof pouch.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Sustainable Development

Sustainable development is enshrined in the company’s articles of association and has been at the heart of the PONANT project since its inception. Founded over thirty years ago by committed sailors, the company was born out of a desire to share a passion for the oceans and the treasures of the Earth. This responsibility commits us to a respectful dialogue with the environment and the populations we meet and to investing in many fields related to the preservation and development of the natural and cultural heritage of the polar and oceanic regions.

Clean Ships

We were among the first cruise operators in the world to abandon the use of heavy fuels, and our ships are equipped with electric diesel engines and SCR catalytic converters, which enable a reduction in fuel consumption and emissions. Our polar exploration ship, Le Commandant Charcot, is a hybrid-electric vessel, propelled by liquefied natural gas (LNG). LNG enables a 25% reduction in carbon emissions, an 85% reduction in nitrogen oxide emissions and a 95% reduction in fine particle emissions. Each time we design a new ship, we equip it with the latest available eco-technologies, enabling us to maintain our position as the cruise industry’s environmental leader, ahead of international regulations in some areas. A commitment recognised by many independent organisations:

  • Our entire fleet is Clean Ship certified by the Bureau Veritas. This certification guarantees that our ships fulfil very precise criteria: emissions levels, waste processing, waste water etc.
  • In 2020, PONANT was recognised as “the cruise operator with the greenest fleet in the world in terms of airborne emissions” by the German NGO, NABU.
  • PONANT was awarded the Prix des Palmes du Tourisme Durable 2020 (Prize for Sustainable Tourism) in the “Voyage” category for the elimination of heavy fuel oil in favour of LS MGO.
  • In 2019, PONANT became the first European cruise company to obtain the North American Green Alliance certificate. This certifies that its members have adopted practices and technologies that are respectful towards the environment.
  • PONANT is also a signatory of the Charte Bleue from Armateurs de France, which commits the maritime sector to act to protect the marine environment.

Wastewater

All of the wastewater is treated by means of processes that exclude the use of chemical products. The recycled water is used to clean the exterior of the ship. The water that is discharged into the sea is treated, drinkable water.

Waste

We have optimised our organisation in order to reduce waste at the source. Waste is nonetheless still produced on board. As of 2020, 60% of this is sorted and recycled, with an objective of 85% set for 2023. We ensure the complete traceability of this waste.

Single-use plastics

We have eliminated the use of single-use plastics (straws, cups, food serving trays, laundry bags etc.). A metallic flask is issued to each passenger on expedition cruises and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.

Special Diets

And so that everyone’s tastes are catered to, special menus are available on request for guests with specific dietary requirements (low-fat, vegetarian, gluten-free, etc).

Deck 7
Deck 6
Deck 5
Deck 4
Deck 3
Deck 7
  • Spa
  • Fitness
  • Hair Salon
  • Sun Deck
Deck 6
  • Art Gallery/Photo Video
  • Panoramic Lounge
  • Ocean Young Explorers

  • Privilege Suites
  • Grand Deluxe Suites
  • Deluxe Suites
  • Prestige Suites
  • Prestige Staterooms
Deck 5
  • Bridge
  • Owners Suites

  • Prestige Suites
  • Deluxe Suites
  • Privilege Suites
  • Prestige Staterooms
  • Accessible Staterooms
Deck 4
  • Restaurant

  • Prestige Staterooms
  • Deluxe Suites
  • Accessible Staterooms
Deck 3
  • Pool
  • Grill
  • Main Lounge
  • Shop
  • Excursion Desk
  • Reception Desk
  • Theatre
  • Medical Centre
  • Deluxe Suites

  • Deluxe Staterooms

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

Alternatively, leave your details and our team will get back to you as soon as possible.