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Itinerary
If you look north of the cathedral (La Seu, or the seat of the bishopric, to Mallorcans) on a map of the city of Palma, you can see around the Plaça Santa Eulàlia a jumble of tiny streets that made up the earliest settlement. Farther out, a ring of wide boulevards traces the fortifications built by the Moors to defend the larger city that emerged by the 12th century. The zigzags mark the bastions that jutted out at regular intervals. By the end of the 19th century, most of the walls had been demolished; the only place where you can still see the massive defenses is at Ses Voltes, along the seafront west of the cathedral.A torrent (streambed) used to run through the middle of the old city, dry for most of the year but often a raging flood in the rainy season. In the 17th century it was diverted to the east, along the moat that ran outside the city walls. Two of Palma’s main arteries, La Rambla and the Passeig d’es Born, now follow the stream’s natural course. The traditional evening paseo (promenade) takes place on the Born.If you come to Palma by car, park in the garage beneath the Parc de la Mar (the ramp is just off the highway from the airport, as you reach the cathedral) and stroll along the park. Beside it run the huge bastions guarding the Almudaina Palace; the cathedral, golden and massive, rises beyond. Where you exit the garage, there’s a ceramic mural by the late Catalan artist and Mallorca resident Joan Miró, facing the cathedral across the pool that runs the length of the park.If you begin early enough, a walk along the ramparts at Ses Voltes from the mirador beside the cathedral is spectacular. The first rays of the sun turn the upper pinnacles of La Seu bright gold and then begin to work their way down the sandstone walls. From the Parc de la Mar, follow Avinguda Antoni Maura past the steps to the palace. Just below the Plaça de la Reina, where the Passeig d’es Born begins, turn left on Carrer de la Boteria into the Plaça de la Llotja (if the Llotja itself is open, don’t miss a chance to visit—it’s the Mediterranean’s finest Gothic-style civic building). From there stroll through the Plaça Drassana to the Museu d’Es Baluard, at the end of Carrer Sant Pere. Retrace your steps to Avinguda Antoni Maura. Walk up the Passeig d’es Born to Plaça Joan Carles I, then right on Avenida de La Unió.
The capital of Menorca since 1721, Mahon has a impressive natural deep water harbour, which is one of the largest in the world. This, coupled with its strategic location, has made it a stronghold for many nations throughout history. Mahon has an abundance of historical buildings, the oldest being the Arch of Saint Roc which is all that remains of the wall that once encircled the whole town. The island was occupied by the British during the 18th century and Lord Nelson is thought to have stayed there. Indeed, San Antoni Mansion, located on the north side of the harbour, houses a collection of Nelson memorabilia. The legacy of colonial rule can be seen in the muted Georgian style of some of the buildings, but Mahon still boasts attractive examples of neo-Classical, Baroque and Romanesque architecture. With narrow streets to explore, pleasant shaded squares and welcoming pavement cafés, there is something for everyone to enjoy. Please be aware that most shops in town close for a siesta between 1330 and 1730.
Known in Sardinia as Casteddu, the island’s capital has steep streets and impressive Italianate architecture, from modern to medieval. This city of nearly 160,000 people is characterized by a busy commercial center and waterfront with broad avenues and arched arcades, as well as by the typically narrow streets of the old hilltop citadel (called, simply, “Castello”). The Museo Archeologico makes a good starting point to a visit. The imposing Bastione di Saint Remy and Mercato di San Benedetto (one of the best fish markets in Italy) are both musts.
Once the intellectual capital of southern Europe, Palermo has always been at the crossroads of civilization. Favorably situated on a crescent-shaped bay at the foot of Monte Pellegrino, it has attracted almost every culture touching the Mediterranean world. To Palermo’s credit, it has absorbed these diverse cultures into a unique personality that is at once Arab and Christian, Byzantine and Roman, Norman and Italian. The city’s heritage encompasses all of Sicily’s varied ages, but its distinctive aspect is its Arab-Norman identity, an improbable marriage that, mixed in with Byzantine and Jewish elements, created some resplendent works of art. No less noteworthy than the architecture is Palermo’s chaotic vitality, on display at some of Italy’s most vibrant outdoor markets, public squares, street bazaars, and food vendors, and above all in its grand climax of Italy’s most spectacular passeggiata (the leisurely social stroll along the principal thoroughfare).
Once the intellectual capital of southern Europe, Palermo has always been at the crossroads of civilization. Favorably situated on a crescent-shaped bay at the foot of Monte Pellegrino, it has attracted almost every culture touching the Mediterranean world. To Palermo’s credit, it has absorbed these diverse cultures into a unique personality that is at once Arab and Christian, Byzantine and Roman, Norman and Italian. The city’s heritage encompasses all of Sicily’s varied ages, but its distinctive aspect is its Arab-Norman identity, an improbable marriage that, mixed in with Byzantine and Jewish elements, created some resplendent works of art. No less noteworthy than the architecture is Palermo’s chaotic vitality, on display at some of Italy’s most vibrant outdoor markets, public squares, street bazaars, and food vendors, and above all in its grand climax of Italy’s most spectacular passeggiata (the leisurely social stroll along the principal thoroughfare).
Trapani, the most important town on Sicily’s west coast, lies below the headland of Mount Erice and offers stunning views of the Egadi Islands on a clear day. Trapani’s Old District occupies a scimitarshaped promontory between the open sea on the north and the salt marshes to the south. The ancient industry of extracting salt from the marshes has recently been revived, and it is documented in the Museo delle Saline. In addition to the salt marshes,Trapani’s other interesting environs include the beautiful little hill town of Erice, the promontory of Capo San Vito stretching north beyond the splendid headland of Monte Cofano, the lovely island of Motya and the town of Marsala. Trips farther afield will take you to the magnificent site of Segesta or the Egadi Islands, reached by boat or hydrofoil from Trapani Port.
Malta’s capital, the minicity of Valletta, has ornate palaces and museums protected by massive fortifications of honey-color limestone. Houses along the narrow streets have overhanging wooden balconies for people-watching from indoors. Generations ago they gave housebound women a window on the world of the street. The main entrance to town is through the City Gate (where all bus routes end), which leads onto Triq Repubblika (Republic Street), the spine of the grid-pattern city and the main shopping street. Triq Mercante (Merchant Street) parallels Repubblika to the east and is also good for strolling. From these two streets, cross streets descend toward the water; some are stepped. Valletta’s compactness makes it ideal to explore on foot. City Gate and the upper part of Valletta are experiencing vast redevelopment that includes a new Parliament Building and open-air performance venue. The complex, completed mid-2013, has numerous pedestrian detours in place along with building noise and dust. Before setting out along Republic Street, stop at the tourist information office on Merchant Street for maps and brochures.
Ship features
Prestige Suite
In addition to the common services provided to all our suites and staterooms:
- A private 86 ft² balcony
- Two sliding panoramic windows
- Two bathrooms with showers
- Priority boarding, depending on port of embarkation (Prestige Suite deck 6)
- Butler service (Prestige Suite deck 6)
- Champagne and fruit on arrival and a fruit basket every day (Prestige Suite deck 6)
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living room with a convertible sofa into a king-size or two single beds, armchairs, second TV, and a courtesy sliding door
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Owner's Suite
In addition to the common services provided to all our suites and staterooms:
- A private 96 ft² balcony
- Two sliding panoramic windows
- A bathroom with shower and spa bath
- Butler service
- A one-hour treatment per person (for 2 people) in the wellness area, including body and facial treatments
- Private return transfer
- Priority boarding (depending on port of embarkation)
- Champagne and fruit on arrival
- A fruit basket every day
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living-dining room with a sofa, armchair, TV, a table for four, and a courtesy sliding door
- Included premium pass: access to a selection of premium spirits at the bar
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Deluxe Suite
In addition to the common services provided to all our suites and staterooms:
- A private 53 ft² balcony
- Sliding panoramic window
- Butler service
- Priority boarding (depending on port of embarkation)
- Champagne and fruit on arrival
- A fruit basket every day
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- An armchair and sofa
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Window or Porthole Stateroom
In addition to the common services provided to all our suites and staterooms:
- Window (except stateroom 300 : porthole)
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Upper Decks Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 43 ft² balcony
- A sliding panoramic window
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Lower Deck Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 43 ft² balcony
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
- A porthole and glass door
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Le Coromandel
At the back of deck 2, you will find a 370 m² gourmet restaurant offering French and international cuisine. It can accommodate all guests in a single service for breakfast, lunch and dinner.
Le Rodrigues
In a relaxed atmosphere, a 235 m² grill restaurant located on deck 6 welcomes you for breakfast, buffet lunches and themed dinners.
Room Service
Whether you want to fully enjoy your cabin for breakfast, savor a peaceful snack in the middle of the day, or have your meal in complete privacy, room service is at your disposal. Treat yourself to a moment of indulgence and enjoy a diverse menu available at any time of day and night.
Explorations
Because your desires for escape are many, we offer a range of explorations, each promising unique experiences. Timeless, Discoveries, or Expeditions: each collection offers a distinct and tailored approach, allowing you to experience your chosen destination as closely as possible.
Timeless
Preserved and authentic towns and villages, iconic or more secluded sites… Discover the cultural and gastronomic riches of your destination through the eyes of inspiring local guides and your onboard lecturer, experts in the regions visited.
Timeless: your experiences
- Disembarkation at the dock or by tender, excursions by air-conditioned bus or local transport, depending on the destinations
- One excursion per day and per stopover, accompanied by local guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures led by expert guides or distinguished guests
- Activities supervised by Kids Club staff for children aged 4 to 13, depending on departure times.
Discoveries
Explore your destination in all its facets: cultural, natural, historical or even gastronomic… Each itinerary is designed to offer you the best of your stopovers thanks to the expertise of local guides or naturalist guides, depending on the destination.
Discoveries: your experiences
- Disembarkations at the dock, by tender or Zodiac, excursions by air-conditioned bus or local transport, depending on the destination
- One activity per day and per stopover, accompanied by local guides or naturalist guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures given by tour guides, naturalist guides, or distinguished guests
Shipments
Sail to the most secluded shores on the planet. An all-inclusive immersive experience, co-created with local communities, accompanied by a team of naturalist guides passionate about the world’s wildlife, flora, and cultures. These experts share their knowledge through inspiring onboard lectures, Zodiac excursions, walks or hikes in small groups, and opportunities to connect with peoples whose traditions are thousands of years old.
The program for all excursions, both included and optional, is available eight months before departure. Booking takes place approximately two months before departure.
Kayaking
Get as up close to the natural environment as possible with an excursion aboard a two-person sea kayak, during one 1h30 session.
Guided by a state-registered polar navigation specialist, you’ll discover and explore breathtakingly scenic polar landscapes and scenery.
All the necessary equipment will be provided for you on board.
Polar plunge
Let yourself be seduced by the unrivalled sensations of being surrounded by cold water. When weather and environmental conditions permit, enjoy an invigorating cold-water immersion in a swimsuit directly from the ship’s marina. An intense and stimulating experience, perfect for seeking thrills and enjoying the energizing sensation that follows the body’s warming up after the swim.
Experts by your side
Captains, expedition leaders, experienced naturalist guides, lecturers, wildlife photographers, personalities from the world of art, science, culture and gastronomy… Experts share their passions with you on board or on land.
Captains
Your captain is responsible for ensuring the smooth running of your journey on board. An expert in navigating polar or tropical waters, their announcements punctuate your day. And when wildlife appears on the horizon, do not hesitate to accept their invitation to join the outer decks for magnificent observations. Gala dinners are also unmissable opportunities to meet your captain and share with them your passion for travel.
Expedition leaders
Alongside the captain, the expedition leader conducts your exploration. They supervise the team of naturalist guides, ensure the safety of the proposed experiences, and adjust the highlights of your journey according to the navigation conditions, to reveal all the riches of these fascinating ecosystems.
Photo ambassadors
During some trips, having renowned photographers on board offers you the unique opportunity to participate in workshops, and conferences, and receive personalised advice to enhance your images.
Activity guides
Scuba diving, snorkelling, kayaking, polar hiking on foot or snowshoes, cross-country skiing, dog sledding… Whether it’s for an introduction or to deepen your practice, experience immersive activities led by certified guides, ambassadors of local cultures and communities.
Guests and partners
Dancers, musicians, writers, journalists, researchers, adventurers… Experts and prestigious partners share their passion, whether it is artistic or scientific.
Speakers
Art historians, journalists, ethnologists, naturalists… Every journey is a unique opportunity to learn more about the regions visited.
The Observatory Lounge
Library, internet space, bar, occasional live entertainment, terrace: enjoy a 180° panorama of the horizon from the observatory lounge.
Swimming Pool
With its water blending into the surrounding landscapes, the pool is perfect for relaxing in the sun.
Theatre
Comfortably seated, you can attend conferences given by the guests and teams of naturalists, as well as enjoy a variety of shows, concerts and performances by professional dancers and musicians.
When the night comes alive
Concerts, dance performances, or film screenings: every night on board is a promise of wonder and sharing of emotions.
The Outdoor Bar
Enjoy a drink in our outdoor lounge area with 50 seats and a view of the sea and the pool bridge.
The Main Lounge
Tea room, bar, live music, dance floor, terrace: the main lounge is an essential meeting place throughout your journey.
Boutique
An extension of the journey and the ship, la Boutique offers an exclusive shopping experience with a wide range of technical and casual ready-to-wear and equipment, with or without PONANT personalization. It also features unique souvenirs to extend the journey back home, as well as jewelry, accessories and luxury items. Opening hours follow the voyage schedule, including days at sea, and all purchases on board are tax-free.
Excursion Reception and Office
On board the sister ships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.
Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.
The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.
On Le Ponant, the receptionist will answer all your questions about excursions.
PONANT Studio
A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.
The Spa
In partnership with SOTHYS™ and Davines®, the spa offers a wide range of treatments, massages, hairdressing services, as well as a sauna and a fitness room perfect for self-care and well-being.
The Gym
The fitness room offers a wide range of exercises suitable for all levels to train facing magnificent views.
The Hairdressing Salon
Provided in partnership with KÉRASTASE®, L’ORÉAL PROFESSIONNEL® or DAVINES®, our hairdressing salons offer a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.
Laundry
Your staterllm attendant is at your disposal to provide a laundry service. It takes 24 to 48 hours to wash and iron your clothes. Only an ironing service can be provided on the same day. Dry cleaning is not possible, so we kindly ask you to only give us clothes that can be washed with water.
** These services are chargeable and billed directly to your cabin account.
Smoking Policy
Ships are non-smoking, even on accommodation balconies. Smoking is only allowed in designated outdoor areas of the ship.
Power Adapters
Electrical plug adapters are provided on board, they are available at the reception.
European Standard Sockets
The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.
Age Restrictions
Children under one (1 year old / 12 months) are not permitted on PONANT EXPLORATIONS cruises.
On Classic cruises, children are permitted from one (1 year old), with a maximum of five children aged one to six (1 to 6 years old) on board each voyage.
Children aged four years and older are welcome at the Kids’ Club when the service is offered on board.
In all cases and at all times, both on board or on land, children and young minors are the full and total responsibility of their parents or accompanying adults.
Languages
The languages spoken on board are French and English. The signage is in French and English. On some cruises, crew members also speak other languages.
Telephone
To reach a correspondent around the world, a satellite communication system is available to you. The cost of communications is charged directly to your account (pricing depends on the navigation zone). Calls from your correspondents can be transferred directly to your accommodation or to any common area on the ships. You can also send and receive faxes. Contacting reception.
Wi-Fi
You have free Wi-Fi internet access on board all ships (cabins and common areas). On the Sisterships (L’Austral, Le Lyrial, The Boréal, Le Soléal), one or more computers are available to you in the leisure areas. Thanks to the Starlink network provided by Marlink, PONANT EXPLORATIONS GROUP guarantees you quality Wi-Fi access, regardless of the location and navigation conditions.
Medical Facilities
There is a doctor on board available to the passengers on all our ships:
- The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
- The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
- During the excursions, the passengers are accompanied by a doctor or a nurse.
- There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
- The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.
Medical Consultations
Consultations, medical and surgical procedures, laboratory tests or medical imaging examinations (radiology) carried out on board by the doctor or nurse are subject to charges. The price may vary depending on the time and location of the consultation (at the onboard hospital or in the cabin). The cost of all procedures is displayed in the waiting room. Guests are also required to pay for any medications.
The ship’s doctor is unable to provide medical certificates and prescriptions. Only reports and invoices are issued, which can be used by the guest to claim a refund from their health insurance if their policy allows it.
Special Medical Treatment
If you have a special treatment, please inform the reservation service at the time of your registration, indicate it on the information form filled out before departure, then inform the crew on board at the time of boarding and bring your specific medications for the duration of the cruise.
Seasickness
Our ships (with the exception of Le Ponant and the Spirit of Ponant) are equipped with stabilisers fitted with dynamic fins that adapt to the movements of the ship. This system allows for anticipation and compensation for pitch and roll to provide great stability. Guests anticipating seasickness experience reduced symptoms and are surprised not to be inconvenienced.
Packing Tips
Technical Accessories
We recommend that you bring a ski mask, sunglasses, walking sticks, a waterproof backpack, binoculars, a technical watch, a mosquito net for the face (in the Arctic), and a waterproof pouch. These accessories are also available for purchase at the onboard shop.
Dress Code
Dress Code
We recommend wearing casual and elegant outfits, cocktail attire for gala evenings, and white or black and white attire for the Officers’ evening. Shorts and bermudas are not allowed in the evening at gourmet restaurants.
Expedition Cruise
For an expedition cruise, pack practical clothing and comfortable shoes. During your polar cruises, a polar parka in your size will be provided and boots in your size will be loaned to you.
Sustainable Development
Sustainable development is enshrined in the company’s statutes and is at the heart of the PONANT EXPLORATIONS GROUP project. Founded over 30 years ago by committed sailors, the company was born out of a desire to share the passion for the oceans and the treasures of the Earth. This responsibility commits us to engage in a respectful dialogue with the environment and the populations encountered, and to invest in various areas related to the preservation and enhancement of the natural and cultural heritage of polar and oceanic regions.
To learn more about our commitments to sustainable development and about the PONANT Foundation, visit the page. Engagements.
Clean Ships
We were among the first in the world to abandon heavy fuel. Our ships are equipped with electric diesel engines and SCR catalytic converters, which help reduce our emissions and fuel consumption. Our high polar exploration ship, Le Commandant Charcot, is a hybrid electric ship, powered by liquefied natural gas (LNG) and light fuel. Thanks to LNG, there is a reduction of -25% in CO2 emissions, -85% in nitrogen oxide emissions, and -95% in fine particle emissions. Every time we design a new ship, we equip it with the latest eco-technologies available, allowing us to maintain our position as a leader in the cruise industry in terms of the environment, surpassing international regulations in some aspects. This commitment is recognised by numerous independent organisations. If you would like to learn more, please visit our section on ‘labels, certifications, and distinctions’ on the Engagements page.
Wastewater
Wastewater is treated using processes that exclude the use of chemicals. The treated water is sometimes reused on board for technical purposes (laundry, deck washing…) and is used for the external cleaning of the ship.
Waste
We have optimised our organisation to reduce waste at the source, waste is still produced on board. Equipment adapted for sorting each type of waste is in place. This equipment helps reduce the stored volume and facilitates their recovery. We ensure complete traceability of this waste and have a valuation rate of 80% by 2026.
Single-use plastics
We have eliminated single-use plastics (such as straws, cups, food portions, laundry bags, etc.). A metal water bottle is provided to each guests during expedition cruises, and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.
Discover all our products in daily actions.
Special Diets
If you follow a specific diet (vegetarian, diabetic, low calorie, gluten-free, allergy…), it is essential to specify it when making your reservation. You will then receive adapted menus throughout your cruise.
Guests with reduced mobility
Only the Sisterships, the PONANT Explorers, Paul Gauguin and Le Commandant Charcot have been designed to accommodate passengers with reduced mobility.
- Staterooms specially designed on board the Sisterships, decks 3 (307), 4 (407) and 5 (509) 3 c for two people aged 18. in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom as well as a balcony of 4 2 (only for cabins on the decks 4 and 5) having a small ramp Wheelchair accessible,
- on board the PONANT Explorers, decks 4 (431) and 5 (527) 2 cabins for two people each at 27.5 2in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 sink, shower, and toilet in the bathroom, as well as a balcony of 4 Wheelchair accessible,
- 2I’m accIin a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom, as well as abalcony of 7.5.2 a small ramp Wheelchair accessible,
- on board the Paul Gauguin, bridge 4 (415 and 416) 2 cabins for two people each aged 21 in a wheelchair, with a double queen size bed (160 x 200) cm) only for the 416, and a double queen size bed (160 x 200 cm) or two single beds (80 x 200 cm) for the 415, shower and toilet in the bathroom, as well as.a window with panoramic view.
- Ramps providing easy access for movement in common areas.
- Posters, signage, and cabin numbers translated into braille.
Despite these arrangements, each passenger must be able to be autonomous or travel with a companion who can provide all the necessary assistance during their journey. If a person is not deemed sufficiently fit to travel safely, the company reserves the right to refuse their boarding. Landings in difficult areas or on zodiacs are subject to the approval of the captain, always with the passenger’s well-being and safety in mind.
Solo Travellers
Every season, we offer a wide range of cruises with ‘no single supplement’: you thus benefit from a double stateroom to yourself, at no extra cost. The onboard atmosphere is conducive to meeting and interacting with other guests, and the crew ensures your well-being and integration on board. Discover the cruises by consulting the single page offered.
Included on Every Cruise
A complete offer (excluding Spirit of PONANT and La Désirade¹)
SERVICES INCLUDED ON ALL OUR CRUISES
- Full board from arrival to departure day
- High-end gastronomy in all restaurants
- All drinks in restaurants, bars and minibars. All drinks are included² (selection of champagnes, wines and spirits, beers, cocktails, water, soft drinks, hot drinks)
- 24-hour room service
- Butler service for certain suites³
- Free and unlimited internet access on board
- Evenings, shows and other entertainment
- Access to the fitness area and the hammam or sauna, depending on the ship.
- All port and security fees
SERVICES INCLUDED DEPENDING ON THE TYPE OF CRUISE/SHIP
- Activities included, which may vary depending on the type of exploration:
- Timeless: one included excursion⁴ per person, per day and per stopover, led by local guides (visits to monuments, tastings of local products, etc.)
- Discoveries: one included activity per person, per day and per stopover, which can be either an included excursion⁴ led by local guides or an included activity led by naturalist guides
- Expeditions: one activity included per person, per day, per port of call, led by naturalist guides (hiking, zodiac excursions, etc.).
- Some more secluded ports of call, with few or no facilities, will be offered for independent exploration. Passengers will thus have the freedom to explore the area and enjoy activities on their own (swimming at the beach, shopping, restaurants, shows, etc.).
- Lectures by our naturalist guides or our destination expert (excluding sea voyages)
- Non-motorized water sports activities (excluding diving), such as kayaking on the Commandant Charcot or stand-up paddleboarding depending on the ship, are subject to weather and safety conditions, local authorizations, and the Captain’s agreement.
- Taxes for national parks and protected areas
- The accompaniment of a team of naturalist guides is provided only on expedition and discovery cruises; on land or, depending on the destination, during excursions and/or landings by Zodiac.
Butler Service
Attentive and discreet, your butler offers you a fully personalized service.
The butler service is reserved for passengers traveling in one of the suites located on deck 6 aboard the Sisterships, as well as in all suites of the Shipowner, Deluxe Suites, Privilege Suites, and Prestige Suites located on deck 6 aboard the PONANT EXPLORERS.
The PONANT app
Our app accompanies you in your preparations and during your stay on board. Find the services offered and the information that facilitates your journey.
Are you soon boarding with us?
Thanks to its app, PONANT accompanies you in your travel preparations, and then during your stay on board. Find our services and information that will make your cruise even easier.
Prepare your cruise with peace of mind
- Receive notifications to pre-book your programs before and after the cruise, as well as your excursions.
- Get a sneak peek of the captain and crew who will accompany you during your stay.
- Follow in real-time the positioning of the ship on which you will embark.
- Access your luggage checklist, the clothing outfits recommended by our experts for your destination, and the formalities to be expected before your departure.
- Check the steps of your journey and find out the details of the amenities in your cabin.
Once on board, the PONANT app makes all your procedures easier
- Use the guest mode to access onboard services without logging in.
- Find the highlights of your cruise, day by day.
- Add your favourite excursions to your wishlist.
- Check out the most beautiful photos from your cruise.
- Order your breakfast and room service from your smartphone.
- Conference schedules, spa relaxation sessions… All your important appointments on board are noted in your application.
Download the application
The companion of your next journey
Download on the App Store
Download on Google Play
Required Android version: 5.0 and later Required iOS version: 12.4 and later
Deck 7
- Pool Bar
Deck 6
- Pool
- Grill Restaurant
- Library
- Observation Lounge
- Panoramic Terrace
- Owner’s Suite
- Deluxe Suites
- Prestige Staterooms
- Upper Decks Balcony Staterooms
Deck 5
- Fitness Room
- Spa
- Hair Salon
- Studio Ponant
- Bridge
- Prestige Suite
- Upper Decks Balcony Staterooms
Deck 4
- Theatre
- Upper Decks Balcony Staterooms
Deck 3
- Main Lounge
- Shop
- Bar
- Excursion Desk
- Reception Desk
- Medical Centre
- Lower Deck Balcony Staterooms
- Window or Porthole Staterooms
Deck 2
- Gastronomic Restaurant
- Marina
Get in touch with our team to start planning
Our team will get back to you to provide you more information.
Need support now? Call and speak to a member of our team today for more details on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.
Itinerary
If you look north of the cathedral (La Seu, or the seat of the bishopric, to Mallorcans) on a map of the city of Palma, you can see around the Plaça Santa Eulàlia a jumble of tiny streets that made up the earliest settlement. Farther out, a ring of wide boulevards traces the fortifications built by the Moors to defend the larger city that emerged by the 12th century. The zigzags mark the bastions that jutted out at regular intervals. By the end of the 19th century, most of the walls had been demolished; the only place where you can still see the massive defenses is at Ses Voltes, along the seafront west of the cathedral.A torrent (streambed) used to run through the middle of the old city, dry for most of the year but often a raging flood in the rainy season. In the 17th century it was diverted to the east, along the moat that ran outside the city walls. Two of Palma’s main arteries, La Rambla and the Passeig d’es Born, now follow the stream’s natural course. The traditional evening paseo (promenade) takes place on the Born.If you come to Palma by car, park in the garage beneath the Parc de la Mar (the ramp is just off the highway from the airport, as you reach the cathedral) and stroll along the park. Beside it run the huge bastions guarding the Almudaina Palace; the cathedral, golden and massive, rises beyond. Where you exit the garage, there’s a ceramic mural by the late Catalan artist and Mallorca resident Joan Miró, facing the cathedral across the pool that runs the length of the park.If you begin early enough, a walk along the ramparts at Ses Voltes from the mirador beside the cathedral is spectacular. The first rays of the sun turn the upper pinnacles of La Seu bright gold and then begin to work their way down the sandstone walls. From the Parc de la Mar, follow Avinguda Antoni Maura past the steps to the palace. Just below the Plaça de la Reina, where the Passeig d’es Born begins, turn left on Carrer de la Boteria into the Plaça de la Llotja (if the Llotja itself is open, don’t miss a chance to visit—it’s the Mediterranean’s finest Gothic-style civic building). From there stroll through the Plaça Drassana to the Museu d’Es Baluard, at the end of Carrer Sant Pere. Retrace your steps to Avinguda Antoni Maura. Walk up the Passeig d’es Born to Plaça Joan Carles I, then right on Avenida de La Unió.
The capital of Menorca since 1721, Mahon has a impressive natural deep water harbour, which is one of the largest in the world. This, coupled with its strategic location, has made it a stronghold for many nations throughout history. Mahon has an abundance of historical buildings, the oldest being the Arch of Saint Roc which is all that remains of the wall that once encircled the whole town. The island was occupied by the British during the 18th century and Lord Nelson is thought to have stayed there. Indeed, San Antoni Mansion, located on the north side of the harbour, houses a collection of Nelson memorabilia. The legacy of colonial rule can be seen in the muted Georgian style of some of the buildings, but Mahon still boasts attractive examples of neo-Classical, Baroque and Romanesque architecture. With narrow streets to explore, pleasant shaded squares and welcoming pavement cafés, there is something for everyone to enjoy. Please be aware that most shops in town close for a siesta between 1330 and 1730.
Known in Sardinia as Casteddu, the island’s capital has steep streets and impressive Italianate architecture, from modern to medieval. This city of nearly 160,000 people is characterized by a busy commercial center and waterfront with broad avenues and arched arcades, as well as by the typically narrow streets of the old hilltop citadel (called, simply, “Castello”). The Museo Archeologico makes a good starting point to a visit. The imposing Bastione di Saint Remy and Mercato di San Benedetto (one of the best fish markets in Italy) are both musts.
Once the intellectual capital of southern Europe, Palermo has always been at the crossroads of civilization. Favorably situated on a crescent-shaped bay at the foot of Monte Pellegrino, it has attracted almost every culture touching the Mediterranean world. To Palermo’s credit, it has absorbed these diverse cultures into a unique personality that is at once Arab and Christian, Byzantine and Roman, Norman and Italian. The city’s heritage encompasses all of Sicily’s varied ages, but its distinctive aspect is its Arab-Norman identity, an improbable marriage that, mixed in with Byzantine and Jewish elements, created some resplendent works of art. No less noteworthy than the architecture is Palermo’s chaotic vitality, on display at some of Italy’s most vibrant outdoor markets, public squares, street bazaars, and food vendors, and above all in its grand climax of Italy’s most spectacular passeggiata (the leisurely social stroll along the principal thoroughfare).
Once the intellectual capital of southern Europe, Palermo has always been at the crossroads of civilization. Favorably situated on a crescent-shaped bay at the foot of Monte Pellegrino, it has attracted almost every culture touching the Mediterranean world. To Palermo’s credit, it has absorbed these diverse cultures into a unique personality that is at once Arab and Christian, Byzantine and Roman, Norman and Italian. The city’s heritage encompasses all of Sicily’s varied ages, but its distinctive aspect is its Arab-Norman identity, an improbable marriage that, mixed in with Byzantine and Jewish elements, created some resplendent works of art. No less noteworthy than the architecture is Palermo’s chaotic vitality, on display at some of Italy’s most vibrant outdoor markets, public squares, street bazaars, and food vendors, and above all in its grand climax of Italy’s most spectacular passeggiata (the leisurely social stroll along the principal thoroughfare).
Trapani, the most important town on Sicily’s west coast, lies below the headland of Mount Erice and offers stunning views of the Egadi Islands on a clear day. Trapani’s Old District occupies a scimitarshaped promontory between the open sea on the north and the salt marshes to the south. The ancient industry of extracting salt from the marshes has recently been revived, and it is documented in the Museo delle Saline. In addition to the salt marshes,Trapani’s other interesting environs include the beautiful little hill town of Erice, the promontory of Capo San Vito stretching north beyond the splendid headland of Monte Cofano, the lovely island of Motya and the town of Marsala. Trips farther afield will take you to the magnificent site of Segesta or the Egadi Islands, reached by boat or hydrofoil from Trapani Port.
Malta’s capital, the minicity of Valletta, has ornate palaces and museums protected by massive fortifications of honey-color limestone. Houses along the narrow streets have overhanging wooden balconies for people-watching from indoors. Generations ago they gave housebound women a window on the world of the street. The main entrance to town is through the City Gate (where all bus routes end), which leads onto Triq Repubblika (Republic Street), the spine of the grid-pattern city and the main shopping street. Triq Mercante (Merchant Street) parallels Repubblika to the east and is also good for strolling. From these two streets, cross streets descend toward the water; some are stepped. Valletta’s compactness makes it ideal to explore on foot. City Gate and the upper part of Valletta are experiencing vast redevelopment that includes a new Parliament Building and open-air performance venue. The complex, completed mid-2013, has numerous pedestrian detours in place along with building noise and dust. Before setting out along Republic Street, stop at the tourist information office on Merchant Street for maps and brochures.
Ship features
Prestige Suite
In addition to the common services provided to all our suites and staterooms:
- A private 86 ft² balcony
- Two sliding panoramic windows
- Two bathrooms with showers
- Priority boarding, depending on port of embarkation (Prestige Suite deck 6)
- Butler service (Prestige Suite deck 6)
- Champagne and fruit on arrival and a fruit basket every day (Prestige Suite deck 6)
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living room with a convertible sofa into a king-size or two single beds, armchairs, second TV, and a courtesy sliding door
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Owner's Suite
In addition to the common services provided to all our suites and staterooms:
- A private 96 ft² balcony
- Two sliding panoramic windows
- A bathroom with shower and spa bath
- Butler service
- A one-hour treatment per person (for 2 people) in the wellness area, including body and facial treatments
- Private return transfer
- Priority boarding (depending on port of embarkation)
- Champagne and fruit on arrival
- A fruit basket every day
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living-dining room with a sofa, armchair, TV, a table for four, and a courtesy sliding door
- Included premium pass: access to a selection of premium spirits at the bar
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Deluxe Suite
In addition to the common services provided to all our suites and staterooms:
- A private 53 ft² balcony
- Sliding panoramic window
- Butler service
- Priority boarding (depending on port of embarkation)
- Champagne and fruit on arrival
- A fruit basket every day
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- An armchair and sofa
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Window or Porthole Stateroom
In addition to the common services provided to all our suites and staterooms:
- Window (except stateroom 300 : porthole)
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Upper Decks Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 43 ft² balcony
- A sliding panoramic window
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Lower Deck Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 43 ft² balcony
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Bathroom with shower
- A porthole and glass door
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- Three ADA staterooms
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Le Coromandel
At the back of deck 2, you will find a 370 m² gourmet restaurant offering French and international cuisine. It can accommodate all guests in a single service for breakfast, lunch and dinner.
Le Rodrigues
In a relaxed atmosphere, a 235 m² grill restaurant located on deck 6 welcomes you for breakfast, buffet lunches and themed dinners.
Room Service
Whether you want to fully enjoy your cabin for breakfast, savor a peaceful snack in the middle of the day, or have your meal in complete privacy, room service is at your disposal. Treat yourself to a moment of indulgence and enjoy a diverse menu available at any time of day and night.
Explorations
Because your desires for escape are many, we offer a range of explorations, each promising unique experiences. Timeless, Discoveries, or Expeditions: each collection offers a distinct and tailored approach, allowing you to experience your chosen destination as closely as possible.
Timeless
Preserved and authentic towns and villages, iconic or more secluded sites… Discover the cultural and gastronomic riches of your destination through the eyes of inspiring local guides and your onboard lecturer, experts in the regions visited.
Timeless: your experiences
- Disembarkation at the dock or by tender, excursions by air-conditioned bus or local transport, depending on the destinations
- One excursion per day and per stopover, accompanied by local guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures led by expert guides or distinguished guests
- Activities supervised by Kids Club staff for children aged 4 to 13, depending on departure times.
Discoveries
Explore your destination in all its facets: cultural, natural, historical or even gastronomic… Each itinerary is designed to offer you the best of your stopovers thanks to the expertise of local guides or naturalist guides, depending on the destination.
Discoveries: your experiences
- Disembarkations at the dock, by tender or Zodiac, excursions by air-conditioned bus or local transport, depending on the destination
- One activity per day and per stopover, accompanied by local guides or naturalist guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures given by tour guides, naturalist guides, or distinguished guests
Shipments
Sail to the most secluded shores on the planet. An all-inclusive immersive experience, co-created with local communities, accompanied by a team of naturalist guides passionate about the world’s wildlife, flora, and cultures. These experts share their knowledge through inspiring onboard lectures, Zodiac excursions, walks or hikes in small groups, and opportunities to connect with peoples whose traditions are thousands of years old.
The program for all excursions, both included and optional, is available eight months before departure. Booking takes place approximately two months before departure.
Kayaking
Get as up close to the natural environment as possible with an excursion aboard a two-person sea kayak, during one 1h30 session.
Guided by a state-registered polar navigation specialist, you’ll discover and explore breathtakingly scenic polar landscapes and scenery.
All the necessary equipment will be provided for you on board.
Polar plunge
Let yourself be seduced by the unrivalled sensations of being surrounded by cold water. When weather and environmental conditions permit, enjoy an invigorating cold-water immersion in a swimsuit directly from the ship’s marina. An intense and stimulating experience, perfect for seeking thrills and enjoying the energizing sensation that follows the body’s warming up after the swim.
Experts by your side
Captains, expedition leaders, experienced naturalist guides, lecturers, wildlife photographers, personalities from the world of art, science, culture and gastronomy… Experts share their passions with you on board or on land.
Captains
Your captain is responsible for ensuring the smooth running of your journey on board. An expert in navigating polar or tropical waters, their announcements punctuate your day. And when wildlife appears on the horizon, do not hesitate to accept their invitation to join the outer decks for magnificent observations. Gala dinners are also unmissable opportunities to meet your captain and share with them your passion for travel.
Expedition leaders
Alongside the captain, the expedition leader conducts your exploration. They supervise the team of naturalist guides, ensure the safety of the proposed experiences, and adjust the highlights of your journey according to the navigation conditions, to reveal all the riches of these fascinating ecosystems.
Photo ambassadors
During some trips, having renowned photographers on board offers you the unique opportunity to participate in workshops, and conferences, and receive personalised advice to enhance your images.
Activity guides
Scuba diving, snorkelling, kayaking, polar hiking on foot or snowshoes, cross-country skiing, dog sledding… Whether it’s for an introduction or to deepen your practice, experience immersive activities led by certified guides, ambassadors of local cultures and communities.
Guests and partners
Dancers, musicians, writers, journalists, researchers, adventurers… Experts and prestigious partners share their passion, whether it is artistic or scientific.
Speakers
Art historians, journalists, ethnologists, naturalists… Every journey is a unique opportunity to learn more about the regions visited.
The Observatory Lounge
Library, internet space, bar, occasional live entertainment, terrace: enjoy a 180° panorama of the horizon from the observatory lounge.
Swimming Pool
With its water blending into the surrounding landscapes, the pool is perfect for relaxing in the sun.
Theatre
Comfortably seated, you can attend conferences given by the guests and teams of naturalists, as well as enjoy a variety of shows, concerts and performances by professional dancers and musicians.
When the night comes alive
Concerts, dance performances, or film screenings: every night on board is a promise of wonder and sharing of emotions.
The Outdoor Bar
Enjoy a drink in our outdoor lounge area with 50 seats and a view of the sea and the pool bridge.
The Main Lounge
Tea room, bar, live music, dance floor, terrace: the main lounge is an essential meeting place throughout your journey.
Boutique
An extension of the journey and the ship, la Boutique offers an exclusive shopping experience with a wide range of technical and casual ready-to-wear and equipment, with or without PONANT personalization. It also features unique souvenirs to extend the journey back home, as well as jewelry, accessories and luxury items. Opening hours follow the voyage schedule, including days at sea, and all purchases on board are tax-free.
Excursion Reception and Office
On board the sister ships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.
Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.
The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.
On Le Ponant, the receptionist will answer all your questions about excursions.
PONANT Studio
A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.
The Spa
In partnership with SOTHYS™ and Davines®, the spa offers a wide range of treatments, massages, hairdressing services, as well as a sauna and a fitness room perfect for self-care and well-being.
The Gym
The fitness room offers a wide range of exercises suitable for all levels to train facing magnificent views.
The Hairdressing Salon
Provided in partnership with KÉRASTASE®, L’ORÉAL PROFESSIONNEL® or DAVINES®, our hairdressing salons offer a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.
Laundry
Your staterllm attendant is at your disposal to provide a laundry service. It takes 24 to 48 hours to wash and iron your clothes. Only an ironing service can be provided on the same day. Dry cleaning is not possible, so we kindly ask you to only give us clothes that can be washed with water.
** These services are chargeable and billed directly to your cabin account.
Smoking Policy
Ships are non-smoking, even on accommodation balconies. Smoking is only allowed in designated outdoor areas of the ship.
Power Adapters
Electrical plug adapters are provided on board, they are available at the reception.
European Standard Sockets
The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.
Age Restrictions
Children under one (1 year old / 12 months) are not permitted on PONANT EXPLORATIONS cruises.
On Classic cruises, children are permitted from one (1 year old), with a maximum of five children aged one to six (1 to 6 years old) on board each voyage.
Children aged four years and older are welcome at the Kids’ Club when the service is offered on board.
In all cases and at all times, both on board or on land, children and young minors are the full and total responsibility of their parents or accompanying adults.
Languages
The languages spoken on board are French and English. The signage is in French and English. On some cruises, crew members also speak other languages.
Telephone
To reach a correspondent around the world, a satellite communication system is available to you. The cost of communications is charged directly to your account (pricing depends on the navigation zone). Calls from your correspondents can be transferred directly to your accommodation or to any common area on the ships. You can also send and receive faxes. Contacting reception.
Wi-Fi
You have free Wi-Fi internet access on board all ships (cabins and common areas). On the Sisterships (L’Austral, Le Lyrial, The Boréal, Le Soléal), one or more computers are available to you in the leisure areas. Thanks to the Starlink network provided by Marlink, PONANT EXPLORATIONS GROUP guarantees you quality Wi-Fi access, regardless of the location and navigation conditions.
Medical Facilities
There is a doctor on board available to the passengers on all our ships:
- The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
- The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
- During the excursions, the passengers are accompanied by a doctor or a nurse.
- There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
- The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.
Medical Consultations
Consultations, medical and surgical procedures, laboratory tests or medical imaging examinations (radiology) carried out on board by the doctor or nurse are subject to charges. The price may vary depending on the time and location of the consultation (at the onboard hospital or in the cabin). The cost of all procedures is displayed in the waiting room. Guests are also required to pay for any medications.
The ship’s doctor is unable to provide medical certificates and prescriptions. Only reports and invoices are issued, which can be used by the guest to claim a refund from their health insurance if their policy allows it.
Special Medical Treatment
If you have a special treatment, please inform the reservation service at the time of your registration, indicate it on the information form filled out before departure, then inform the crew on board at the time of boarding and bring your specific medications for the duration of the cruise.
Seasickness
Our ships (with the exception of Le Ponant and the Spirit of Ponant) are equipped with stabilisers fitted with dynamic fins that adapt to the movements of the ship. This system allows for anticipation and compensation for pitch and roll to provide great stability. Guests anticipating seasickness experience reduced symptoms and are surprised not to be inconvenienced.
Packing Tips
Technical Accessories
We recommend that you bring a ski mask, sunglasses, walking sticks, a waterproof backpack, binoculars, a technical watch, a mosquito net for the face (in the Arctic), and a waterproof pouch. These accessories are also available for purchase at the onboard shop.
Dress Code
Dress Code
We recommend wearing casual and elegant outfits, cocktail attire for gala evenings, and white or black and white attire for the Officers’ evening. Shorts and bermudas are not allowed in the evening at gourmet restaurants.
Expedition Cruise
For an expedition cruise, pack practical clothing and comfortable shoes. During your polar cruises, a polar parka in your size will be provided and boots in your size will be loaned to you.
Sustainable Development
Sustainable development is enshrined in the company’s statutes and is at the heart of the PONANT EXPLORATIONS GROUP project. Founded over 30 years ago by committed sailors, the company was born out of a desire to share the passion for the oceans and the treasures of the Earth. This responsibility commits us to engage in a respectful dialogue with the environment and the populations encountered, and to invest in various areas related to the preservation and enhancement of the natural and cultural heritage of polar and oceanic regions.
To learn more about our commitments to sustainable development and about the PONANT Foundation, visit the page. Engagements.
Clean Ships
We were among the first in the world to abandon heavy fuel. Our ships are equipped with electric diesel engines and SCR catalytic converters, which help reduce our emissions and fuel consumption. Our high polar exploration ship, Le Commandant Charcot, is a hybrid electric ship, powered by liquefied natural gas (LNG) and light fuel. Thanks to LNG, there is a reduction of -25% in CO2 emissions, -85% in nitrogen oxide emissions, and -95% in fine particle emissions. Every time we design a new ship, we equip it with the latest eco-technologies available, allowing us to maintain our position as a leader in the cruise industry in terms of the environment, surpassing international regulations in some aspects. This commitment is recognised by numerous independent organisations. If you would like to learn more, please visit our section on ‘labels, certifications, and distinctions’ on the Engagements page.
Wastewater
Wastewater is treated using processes that exclude the use of chemicals. The treated water is sometimes reused on board for technical purposes (laundry, deck washing…) and is used for the external cleaning of the ship.
Waste
We have optimised our organisation to reduce waste at the source, waste is still produced on board. Equipment adapted for sorting each type of waste is in place. This equipment helps reduce the stored volume and facilitates their recovery. We ensure complete traceability of this waste and have a valuation rate of 80% by 2026.
Single-use plastics
We have eliminated single-use plastics (such as straws, cups, food portions, laundry bags, etc.). A metal water bottle is provided to each guests during expedition cruises, and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.
Discover all our products in daily actions.
Special Diets
If you follow a specific diet (vegetarian, diabetic, low calorie, gluten-free, allergy…), it is essential to specify it when making your reservation. You will then receive adapted menus throughout your cruise.
Guests with reduced mobility
Only the Sisterships, the PONANT Explorers, Paul Gauguin and Le Commandant Charcot have been designed to accommodate passengers with reduced mobility.
- Staterooms specially designed on board the Sisterships, decks 3 (307), 4 (407) and 5 (509) 3 c for two people aged 18. in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom as well as a balcony of 4 2 (only for cabins on the decks 4 and 5) having a small ramp Wheelchair accessible,
- on board the PONANT Explorers, decks 4 (431) and 5 (527) 2 cabins for two people each at 27.5 2in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 sink, shower, and toilet in the bathroom, as well as a balcony of 4 Wheelchair accessible,
- 2I’m accIin a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom, as well as abalcony of 7.5.2 a small ramp Wheelchair accessible,
- on board the Paul Gauguin, bridge 4 (415 and 416) 2 cabins for two people each aged 21 in a wheelchair, with a double queen size bed (160 x 200) cm) only for the 416, and a double queen size bed (160 x 200 cm) or two single beds (80 x 200 cm) for the 415, shower and toilet in the bathroom, as well as.a window with panoramic view.
- Ramps providing easy access for movement in common areas.
- Posters, signage, and cabin numbers translated into braille.
Despite these arrangements, each passenger must be able to be autonomous or travel with a companion who can provide all the necessary assistance during their journey. If a person is not deemed sufficiently fit to travel safely, the company reserves the right to refuse their boarding. Landings in difficult areas or on zodiacs are subject to the approval of the captain, always with the passenger’s well-being and safety in mind.
Solo Travellers
Every season, we offer a wide range of cruises with ‘no single supplement’: you thus benefit from a double stateroom to yourself, at no extra cost. The onboard atmosphere is conducive to meeting and interacting with other guests, and the crew ensures your well-being and integration on board. Discover the cruises by consulting the single page offered.
Included on Every Cruise
A complete offer (excluding Spirit of PONANT and La Désirade¹)
SERVICES INCLUDED ON ALL OUR CRUISES
- Full board from arrival to departure day
- High-end gastronomy in all restaurants
- All drinks in restaurants, bars and minibars. All drinks are included² (selection of champagnes, wines and spirits, beers, cocktails, water, soft drinks, hot drinks)
- 24-hour room service
- Butler service for certain suites³
- Free and unlimited internet access on board
- Evenings, shows and other entertainment
- Access to the fitness area and the hammam or sauna, depending on the ship.
- All port and security fees
SERVICES INCLUDED DEPENDING ON THE TYPE OF CRUISE/SHIP
- Activities included, which may vary depending on the type of exploration:
- Timeless: one included excursion⁴ per person, per day and per stopover, led by local guides (visits to monuments, tastings of local products, etc.)
- Discoveries: one included activity per person, per day and per stopover, which can be either an included excursion⁴ led by local guides or an included activity led by naturalist guides
- Expeditions: one activity included per person, per day, per port of call, led by naturalist guides (hiking, zodiac excursions, etc.).
- Some more secluded ports of call, with few or no facilities, will be offered for independent exploration. Passengers will thus have the freedom to explore the area and enjoy activities on their own (swimming at the beach, shopping, restaurants, shows, etc.).
- Lectures by our naturalist guides or our destination expert (excluding sea voyages)
- Non-motorized water sports activities (excluding diving), such as kayaking on the Commandant Charcot or stand-up paddleboarding depending on the ship, are subject to weather and safety conditions, local authorizations, and the Captain’s agreement.
- Taxes for national parks and protected areas
- The accompaniment of a team of naturalist guides is provided only on expedition and discovery cruises; on land or, depending on the destination, during excursions and/or landings by Zodiac.
Butler Service
Attentive and discreet, your butler offers you a fully personalized service.
The butler service is reserved for passengers traveling in one of the suites located on deck 6 aboard the Sisterships, as well as in all suites of the Shipowner, Deluxe Suites, Privilege Suites, and Prestige Suites located on deck 6 aboard the PONANT EXPLORERS.
The PONANT app
Our app accompanies you in your preparations and during your stay on board. Find the services offered and the information that facilitates your journey.
Are you soon boarding with us?
Thanks to its app, PONANT accompanies you in your travel preparations, and then during your stay on board. Find our services and information that will make your cruise even easier.
Prepare your cruise with peace of mind
- Receive notifications to pre-book your programs before and after the cruise, as well as your excursions.
- Get a sneak peek of the captain and crew who will accompany you during your stay.
- Follow in real-time the positioning of the ship on which you will embark.
- Access your luggage checklist, the clothing outfits recommended by our experts for your destination, and the formalities to be expected before your departure.
- Check the steps of your journey and find out the details of the amenities in your cabin.
Once on board, the PONANT app makes all your procedures easier
- Use the guest mode to access onboard services without logging in.
- Find the highlights of your cruise, day by day.
- Add your favourite excursions to your wishlist.
- Check out the most beautiful photos from your cruise.
- Order your breakfast and room service from your smartphone.
- Conference schedules, spa relaxation sessions… All your important appointments on board are noted in your application.
Download the application
The companion of your next journey
Download on the App Store
Download on Google Play
Required Android version: 5.0 and later Required iOS version: 12.4 and later
Deck 7
- Pool Bar
Deck 6
- Pool
- Grill Restaurant
- Library
- Observation Lounge
- Panoramic Terrace
- Owner’s Suite
- Deluxe Suites
- Prestige Staterooms
- Upper Decks Balcony Staterooms
Deck 5
- Fitness Room
- Spa
- Hair Salon
- Studio Ponant
- Bridge
- Prestige Suite
- Upper Decks Balcony Staterooms
Deck 4
- Theatre
- Upper Decks Balcony Staterooms
Deck 3
- Main Lounge
- Shop
- Bar
- Excursion Desk
- Reception Desk
- Medical Centre
- Lower Deck Balcony Staterooms
- Window or Porthole Staterooms
Deck 2
- Gastronomic Restaurant
- Marina
Get in touch with our team to start planning
Our team will get back to you to provide you more information.
Need support now? Call and speak to a member of our team today for more details on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.