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As you sail into Malaga you will notice what an idyllic setting the city enjoys on the famous Costa del Sol. To the east of this provincial capital, the coast along the region of La Axarqua is scattered with villages, farmland and sleepy fishing hamlets – the epitome of traditional rural Spain. To the west stretches a continuous city where the razzmatazz and bustle creates a colourful contrast that is easily recognisable as the Costa del Sol. Surrounding the region, the Penibéetica Mountains provide an attractive backdrop overlooking the lower terraced slopes which yield olives and almonds. This spectacular mountain chain shelters the province from cold northerly winds, giving it a reputation as a therapeutic and exotic place in which to escape from cold northern climes. Malaga is also the gateway to many of Andalusia’s enchanting historic villages, towns and cities.
Tangier can trace its origins back to the Phoenicians and ancient Greeks. It was named after Tinge, the mother of Hercules’ son, and its beginnings are embedded in mythology. It was subsequently a Roman province, and after Vandal and Byzantine influences, was occupied by the Arabs with Spain, Portugal, France and England also playing a part in the city’s history. With such a diverse past it is perhaps not surprising that Tangier is such an individual city. Overlooking the Straits of Gibraltar, the city lies on a bay between two promontories. With its old Kasbah, panoramic views, elegant buildings, squares and places of interest, there is much to discover in both the new and old parts of the city.
The autonomous city of Melilla is a Spanish enclave located on the Mediterranean Rif coast of North Africa, bordering Morocco. Its chequered past embraced periods of Phoenician, Punic, Roman and Byzantine rule before it was conquered by Spain in 1497. The latter part of the 19th century and the first quarter of the 20th century saw hostilities between Rif berbers and the Spanish, with the latter finally reinstating their control in 1927. The city was used by General Franco as one of the staging points for the rebellion of 1936. As part of the Spanish protectorate, Melilla developed the architectural style of ‘Modernisme’, the Catalan version of Art Nouveau, and boasts the second most important concentration of Modernist works in Spain, after Barcelona.
A Mediterranean city and naval station located in the Region of Murcia, southeastern Spain, Cartagena’s sheltered bay has attracted sailors for centuries. The Carthaginians founded the city in 223BC and named it Cartago Nova; it later became a prosperous Roman colony, and a Byzantine trading centre. The city has been the main Spanish Mediterranean naval base since the reign of King Philip II, and is still surrounded by walls built during this period. Cartagena’s importance grew with the arrival of the Spanish Bourbons in the 18th century, when the Navidad Fortress was constructed to protect the harbour. In recent years, traces of the city’s fascinating past have been brought to light: a well-preserved Roman Theatre was discovered in 1988, and this has now been restored and opened to the public. During your free time, you may like to take a mini-cruise around Cartagena’s historic harbour: these operate several times a day, take approximately 40 minutes and do not need to be booked in advance. Full details will be available at the port.
Hedonistic and historic, Eivissa (Ibiza, in Castilian) is a city jam-packed with cafés, nightspots, and trendy shops; looming over it are the massive stone walls of Dalt Vila —the medieval city declared a UNESCO World Heritage site in 1999—and its Gothic cathedral. Squeezed between the north walls of the old city and the harbor is Sa Penya, a long labyrinth of stone-paved streets that offer some of the city’s best offbeat shopping, snacking, and exploring. The tourist information office on Vara de Rey has a useful map of walks through the old city.
If you look north of the cathedral (La Seu, or the seat of the bishopric, to Mallorcans) on a map of the city of Palma, you can see around the Plaça Santa Eulàlia a jumble of tiny streets that made up the earliest settlement. Farther out, a ring of wide boulevards traces the fortifications built by the Moors to defend the larger city that emerged by the 12th century. The zigzags mark the bastions that jutted out at regular intervals. By the end of the 19th century, most of the walls had been demolished; the only place where you can still see the massive defenses is at Ses Voltes, along the seafront west of the cathedral.A torrent (streambed) used to run through the middle of the old city, dry for most of the year but often a raging flood in the rainy season. In the 17th century it was diverted to the east, along the moat that ran outside the city walls. Two of Palma’s main arteries, La Rambla and the Passeig d’es Born, now follow the stream’s natural course. The traditional evening paseo (promenade) takes place on the Born.If you come to Palma by car, park in the garage beneath the Parc de la Mar (the ramp is just off the highway from the airport, as you reach the cathedral) and stroll along the park. Beside it run the huge bastions guarding the Almudaina Palace; the cathedral, golden and massive, rises beyond. Where you exit the garage, there’s a ceramic mural by the late Catalan artist and Mallorca resident Joan Miró, facing the cathedral across the pool that runs the length of the park.If you begin early enough, a walk along the ramparts at Ses Voltes from the mirador beside the cathedral is spectacular. The first rays of the sun turn the upper pinnacles of La Seu bright gold and then begin to work their way down the sandstone walls. From the Parc de la Mar, follow Avinguda Antoni Maura past the steps to the palace. Just below the Plaça de la Reina, where the Passeig d’es Born begins, turn left on Carrer de la Boteria into the Plaça de la Llotja (if the Llotja itself is open, don’t miss a chance to visit—it’s the Mediterranean’s finest Gothic-style civic building). From there stroll through the Plaça Drassana to the Museu d’Es Baluard, at the end of Carrer Sant Pere. Retrace your steps to Avinguda Antoni Maura. Walk up the Passeig d’es Born to Plaça Joan Carles I, then right on Avenida de La Unió.
The capital of Menorca since 1721, Mahon has a impressive natural deep water harbour, which is one of the largest in the world. This, coupled with its strategic location, has made it a stronghold for many nations throughout history. Mahon has an abundance of historical buildings, the oldest being the Arch of Saint Roc which is all that remains of the wall that once encircled the whole town. The island was occupied by the British during the 18th century and Lord Nelson is thought to have stayed there. Indeed, San Antoni Mansion, located on the north side of the harbour, houses a collection of Nelson memorabilia. The legacy of colonial rule can be seen in the muted Georgian style of some of the buildings, but Mahon still boasts attractive examples of neo-Classical, Baroque and Romanesque architecture. With narrow streets to explore, pleasant shaded squares and welcoming pavement cafés, there is something for everyone to enjoy. Please be aware that most shops in town close for a siesta between 1330 and 1730.
Valencia, Spain’s third-largest municipality, is a proud city with a thriving nightlife and restaurant scene, quality museums, and spectacular contemporary architecture, juxtaposed with a thoroughly charming historic quarter, making it a popular destination year in year out. During the Civil War, it was the last seat of the Republican Loyalist government (1935–36), holding out against Franco’s National forces until the country fell to 40 years of dictatorship. Today it represents the essence of contemporary Spain—daring design and architecture along with experimental cuisine—but remains deeply conservative and proud of its traditions. Though it faces the Mediterranean, Valencia’s history and geography have been defined most significantly by the River Turia and the fertile huerta that surrounds it.The city has been fiercely contested ever since it was founded by the Greeks. El Cid captured Valencia from the Moors in 1094 and won his strangest victory here in 1099: he died in the battle, but his corpse was strapped into his saddle and so frightened the besieging Moors that it caused their complete defeat. In 1102 his widow, Jimena, was forced to return the city to Moorish rule; Jaume I finally drove them out in 1238. Modern Valencia was best known for its frequent disastrous floods until the River Turia was diverted to the south in the late 1950s. Since then the city has been on a steady course of urban beautification. The lovely bridges that once spanned the Turia look equally graceful spanning a wandering municipal park, and the spectacularly futuristic Ciutat de les Arts i les Ciències (City of Arts and Sciences), most of it designed by Valencia-born architect Santiago Calatrava, has at last created an exciting architectural link between this river town and the Mediterranean. If you’re in Valencia, an excursion to Albufera Nature Park is a worthwhile day trip.
Ship features
Owner's Suite
Details
In addition to the common services provided to all our suites and staterooms:
- A private 430 ft² terrace with hot tub and lounge area with 2 deck chairs, sofa, and armchair
- Two sliding panoramic windows
- A bathroom with shower, spa bathtub, and smart mirror
- Butler service
- A one-hour treatment per person (for 2 people) in the wellness area, including body and facial treatments
- A private return transfer
- Priority boarding (depending on port of embarkation)
- Champagne and fruit on arrival
- A fruit basket every day
- A living room with a convertible sofa into a double bed, armchair, and TV
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- Included premium pass: access to a selection of premium spirits at the bar
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Grand Suite
Details
- In addition to the common services provided to all our suites and staterooms:
- A private 344 ft² terrace with two deck chairs and a dining table for four people
- Two sliding panoramic windows
- A bathroom with shower and spa bathtub
- Priority boarding (depending on port of embarkation)
- Butler service
- Champagne and fruit on arrival
- A fruit basket every day
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living room with a convertible sofa into a double or single bed, armchair, and TV
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Privilege Suite
Details
- In addition to the common services provided to all our suites and staterooms:
- A private 86 ft² balcony with two armchairs
- Sliding panoramic window
- Butler service
- Priority boarding (depending on port of embarkation)
- A fruit basket every day
- Champagne and fruit on arrival
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A lounge area with chaise lounge and armchair
- A bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Prestige Suite
In addition to the common services provided to all our suites and staterooms:
- A private 86 ft² balcony with four armchairs
- Two sliding panoramic windows
- Champagne and fruit on arrival (Prestige Suite deck 6)
- Priority boarding (Prestige Suite deck 6)
- Butler service (Prestige Suite deck 6)
- A fruit basket every day (Prestige Suite deck 6)
- One bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A living room with a convertible sofa into a king-size or two single beds, armchair, TV, and a courtesy sliding door
- Two bathrooms with showers
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Deluxe Suite
In addition to the common services provided to all our suites and staterooms:
- Suites on Deck 6 have a 32 ft² private balcony with two armchairs Suites on Deck 5 have a 43 ft² private balcony with two armchairs Suites on Decks 3 and 4 have a private 64 ft² balcony with two armchairs
- Suites on Deck 3 have a panoramic glass door and porthole; suites on Decks 4, 5, and 6 have a sliding panoramic window
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- An armchair and sofa
- A bathroom with shower
- Champagne and fruit on arrival for suites on Decks 5 and 6
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Upper Decks Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 4m² balcony with two armchairs
- Depending on the stateroom, either a sliding panoramic window or a glass door
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A chaise lounge
- A bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Lower Decks Balcony Stateroom
In addition to the common services provided to all our suites and staterooms:
- A private 4m² balcony with two armchairs
- Depending on the stateroom, either a sliding panoramic window or a glass door
- One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm)
- A chaise lounge
- A bathroom with shower
Included in all staterooms
- Minibar
- Diptyque Paris top-of-the-line bath products
- Bose Bluetooth speaker
- Individually-controlled air conditioning
- Nespresso coffee maker and boiler
- Dressing room with shelves and closet
- 110V American / 220V European
- Dressing table and hairdryer
- Direct line telephone
- 2 ADA stateroom
- 24-hour room service
- Electronic safe
- Flat screen TV, international channels and videos on demand
- Inclusive Wifi internet
Le Nautilus
At the back of deck 4, you will find a gourmet restaurant complete with wine cellar, offering French and international cuisine. It can accommodate all guests in a single service for breakfast, lunch and dinner. Enjoy a menu crafted by the Ducasse Conseil teams at the gourmet restaurant. At Nautilus as well as Céleste, the freedom of a generous buffet blends with the elegance of table service: your chef offers you a selection of expertly prepared hot dishes, accompanied by carefully chosen fine wines by your sommelier.
Grill Restaurant
In a relaxed atmosphere, the grill restaurant located on deck 3 welcomes you for breakfast and buffet lunches as well as themed dinners.
Room Service
Whether you want to fully enjoy your cabin for breakfast, savor a peaceful snack in the middle of the day, or have your meal in complete privacy, room service is at your disposal. Treat yourself to a moment of indulgence and enjoy a diverse menu available at any time of day and night.
Explorations
Because your desires for escape are many, we offer a range of explorations, each promising unique experiences. Timeless, Discoveries, or Expeditions: each collection offers a distinct and tailored approach, allowing you to experience your chosen destination as closely as possible.
Timeless
Preserved and authentic towns and villages, iconic or more secluded sites… Discover the cultural and gastronomic riches of your destination through the eyes of inspiring local guides and your onboard lecturer, experts in the regions visited.
Timeless: your experiences
- Disembarkation at the dock or by tender, excursions by air-conditioned bus or local transport, depending on the destinations
- One excursion per day and per stopover, accompanied by local guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures led by expert guides or distinguished guests
- Activities supervised by Kids Club staff for children aged 4 to 13, depending on departure times.
Discoveries
Explore your destination in all its facets: cultural, natural, historical or even gastronomic… Each itinerary is designed to offer you the best of your stopovers thanks to the expertise of local guides or naturalist guides, depending on the destination.
Discoveries: your experiences
- Disembarkations at the dock, by tender or Zodiac, excursions by air-conditioned bus or local transport, depending on the destination
- One activity per day and per stopover, accompanied by local guides or naturalist guides
- Optional paid excursions, available depending on the port of call, to further explore the destination
- Lectures given by tour guides, naturalist guides, or distinguished guests
Shipments
Sail to the most secluded shores on the planet. An all-inclusive immersive experience, co-created with local communities, accompanied by a team of naturalist guides passionate about the world’s wildlife, flora, and cultures. These experts share their knowledge through inspiring onboard lectures, Zodiac excursions, walks or hikes in small groups, and opportunities to connect with peoples whose traditions are thousands of years old.
The program for all excursions, both included and optional, is available eight months before departure. Booking takes place approximately two months before departure.
Experts by your side
Captains, expedition leaders, experienced naturalist guides, lecturers, wildlife photographers, personalities from the world of art, science, culture and gastronomy… Experts share their passions with you on board or on land.
Captains
Your captain is responsible for ensuring the smooth running of your journey on board. An expert in navigating polar or tropical waters, their announcements punctuate your day. And when wildlife appears on the horizon, do not hesitate to accept their invitation to join the outer decks for magnificent observations. Gala dinners are also unmissable opportunities to meet your captain and share with them your passion for travel.
Expedition leaders
Alongside the captain, the expedition leader conducts your exploration. They supervise the team of naturalist guides, ensure the safety of the proposed experiences, and adjust the highlights of your journey according to the navigation conditions, to reveal all the riches of these fascinating ecosystems.
Photo ambassadors
During some trips, having renowned photographers on board offers you the unique opportunity to participate in workshops, and conferences, and receive personalised advice to enhance your images.
Activity guides
Scuba diving, snorkelling, kayaking, polar hiking on foot or snowshoes, cross-country skiing, dog sledding… Whether it’s for an introduction or to deepen your practice, experience immersive activities led by certified guides, ambassadors of local cultures and communities.
Guests and partners
Dancers, musicians, writers, journalists, researchers, adventurers… Experts and prestigious partners share their passion, whether it is artistic or scientific.
Speakers
Art historians, journalists, ethnologists, naturalists… Every journey is a unique opportunity to learn more about the regions visited.
The Hydraulic Platform
- Deck 2
- Much easier onboard access than on any other cruise ship
- Easier disembarking and embarking by Zodiac when participating in expeditions
- Swimming and bathing in the sea and various nautical sports, such as kayaking and paddle-boarding
The Observatory Lounge
Library, internet space, bar, occasional live entertainment, terrace: enjoy a 180° panorama of the horizon from the observatory lounge.
Swimming pool
With its water blending into the surrounding landscapes, the pool is perfect for relaxing in the sun. From the marina platform, embark on your sea excursions or water activities in complete tranquility.
The Main Lounge Room
Tea room, bar, live music, dance floor, terrace: the main lounge is an essential meeting place throughout your journey.
Theatre
Comfortably seated, you can attend conferences given by the guests and teams of naturalists, as well as enjoy a variety of shows, concerts and performances by professional dancers and musicians.
When the night comes alive
Concerts, dance performances, or film screenings: every night on board is a promise of wonder and sharing of emotions.
Boutique
An extension of the journey and the ship, la Boutique offers an exclusive shopping experience with a wide range of technical and casual ready-to-wear and equipment, with or without PONANT personalization. It also features unique souvenirs to extend the journey back home, as well as jewelry, accessories and luxury items. Opening hours follow the voyage schedule, including days at sea, and all purchases on board are tax-free.
The Blue Eye
Located below the waterline of the ship, the Blue Eye is an innovative underwater lounge. Its design, inspired by the beauty of cetaceans, pays tribute to oceanographic environments.
Excursion Reception and Office
If you have not made a pre-booking before your cruise, you can book your excursions on board during one of the daily opening times of the excursion desk (timetables available in your daily program). It is only possible to pre-book one excursion per port day. If you would like to book a second excursion on the same day, please contact the excursion desk to check availability.
PONANT Studio
A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.
Open Bar
From boarding and throughout the cruise, a wide selection of drinks (mineral water, soft drinks, wines, beer, champagne, spirits, coffee, tea) is served freely and at any time of the day. Some premium alcoholic beverages listed on the menu are not included in the Open Bar.
The Spa
In partnership with SOTHYS™ and Davines®, the spa offers a wide range of treatments, massages, hairdressing services, as well as a hammam and a fitness room perfect for self-care and well-being.
The Gym
The fitness room offers a wide range of exercises suitable for all levels to train facing magnificent views.
The Hairdressing Salon
Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.
The Kids Explorers Club
During your cruise, PONANT EXPLORATIONS offers a program of activities dedicated to children, from 4 to 13 years old on our entire fleet.
A team of experienced facilitators on board offers daily manual activities, educational workshops, board games, introductory meditation sessions, and much more, as well as content specific to each itinerary and the number of participants.
Kid Explorers have the opportunity to extend this experience on land with the possibility of enjoying a tailor-made excursion, swimming outings, walks and scavenger hunts.
This program of activities will be offered to children every day. (The exact times will be communicated to you by the activity leaders.)
To best meet your needs, the schedule is adapted to your cruise itinerary. For more information, please contact the entertainment team beforehand.
The program of entertainment and activities is communicated daily in the logbook.
A welcome kit with gifts is offered to each child on board.
Laundry
Your staterllm attendant is at your disposal to provide a laundry service. It takes 24 to 48 hours to wash and iron your clothes. Only an ironing service can be provided on the same day. Dry cleaning is not possible, so we kindly ask you to only give us clothes that can be washed with water.
** These services are chargeable and billed directly to your cabin account.
Smoking Policy
Ships are non-smoking, even on accommodation balconies. Smoking is only allowed in designated outdoor areas of the ship.
Power Adapters
Electrical plug adapters are provided on board, they are available at the reception.
European Standard Sockets
The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.
Age Restrictions
Children under one (1 year old / 12 months) are not permitted on PONANT EXPLORATIONS cruises.
On Classic cruises, children are permitted from one (1 year old), with a maximum of five children aged one to six (1 to 6 years old) on board each voyage.
Children aged four years and older are welcome at the Kids’ Club when the service is offered on board.
In all cases and at all times, both on board or on land, children and young minors are the full and total responsibility of their parents or accompanying adults.
Languages
The languages spoken on board are French and English. The signage is in French and English. On some cruises, crew members also speak other languages.
Telephone
To reach a correspondent around the world, a satellite communication system is available to you. The cost of communications is charged directly to your account (pricing depends on the navigation zone). Calls from your correspondents can be transferred directly to your accommodation or to any common area on the ships. You can also send and receive faxes. Contacting reception.
Wi-Fi
You have free Wi-Fi internet access on board all ships (cabins and common areas). On the Sisterships (L’Austral, Le Lyrial, The Boréal, Le Soléal), one or more computers are available to you in the leisure areas. Thanks to the Starlink network provided by Marlink, PONANT EXPLORATIONS GROUP guarantees you quality Wi-Fi access, regardless of the location and navigation conditions.
Medical Facilities
There is a doctor on board available to the passengers on all our ships:
- The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
- The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
- During the excursions, the passengers are accompanied by a doctor or a nurse.
- There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
- The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.
Medical Consultations
Consultations, medical and surgical procedures, laboratory tests or medical imaging examinations (radiology) carried out on board by the doctor or nurse are subject to charges. The price may vary depending on the time and location of the consultation (at the onboard hospital or in the cabin). The cost of all procedures is displayed in the waiting room. Guests are also required to pay for any medications.
The ship’s doctor is unable to provide medical certificates and prescriptions. Only reports and invoices are issued, which can be used by the guest to claim a refund from their health insurance if their policy allows it.
Special Medical Treatment
If you have a special treatment, please inform the reservation service at the time of your registration, indicate it on the information form filled out before departure, then inform the crew on board at the time of boarding and bring your specific medications for the duration of the cruise.
Seasickness
Our ships (with the exception of Le Ponant and the Spirit of Ponant) are equipped with stabilisers fitted with dynamic fins that adapt to the movements of the ship. This system allows for anticipation and compensation for pitch and roll to provide great stability. Guests anticipating seasickness experience reduced symptoms and are surprised not to be inconvenienced.
Guests with reduced mobility
Only the Sisterships, the PONANT Explorers, Paul Gauguin and Le Commandant Charcot have been designed to accommodate passengers with reduced mobility.
- Staterooms specially designed on board the Sisterships, decks 3 (307), 4 (407) and 5 (509) 3 c for two people aged 18. in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom as well as a balcony of 4 2 (only for cabins on the decks 4 and 5) having a small ramp Wheelchair accessible,
- on board the PONANT Explorers, decks 4 (431) and 5 (527) 2 cabins for two people each at 27.5 2in a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 sink, shower, and toilet in the bathroom, as well as a balcony of 4 Wheelchair accessible,
- on board the Commandant Charcot, points 6 (626 and 628) and 8 (818) 3 cabins for two people each of 28
- 2I’m accIin a wheelchair, with a double bed (180 x 200) cm) or two single beds (90 x 200 shower and toilet in the bathroom, as well as abalcony of 7.5.2 a small ramp Wheelchair accessible,
- on board the Paul Gauguin, bridge 4 (415 and 416) 2 cabins for two people each aged 21 in a wheelchair, with a double queen size bed (160 x 200) cm) only for the 416, and a double queen size bed (160 x 200 cm) or two single beds (80 x 200 cm) for the 415, shower and toilet in the bathroom, as well as.a window with panoramic view.
- Ramps providing easy access for movement in common areas.
- Posters, signage, and cabin numbers translated into braille.
Despite these arrangements, each passenger must be able to be autonomous or travel with a companion who can provide all the necessary assistance during their journey. If a person is not deemed sufficiently fit to travel safely, the company reserves the right to refuse their boarding. Landings in difficult areas or on zodiacs are subject to the approval of the captain, always with the passenger’s well-being and safety in mind.
Packing Tips
Technical Accessories
We recommend that you bring a ski mask, sunglasses, walking sticks, a waterproof backpack, binoculars, a technical watch, a mosquito net for the face (in the Arctic), and a waterproof pouch. These accessories are also available for purchase at the onboard shop.
Dress Code
Dress Code
We recommend wearing casual and elegant outfits, cocktail attire for gala evenings, and white or black and white attire for the Officers’ evening. Shorts and bermudas are not allowed in the evening at gourmet restaurants.
Expedition Cruise
For an expedition cruise, pack practical clothing and comfortable shoes. During your polar cruises, a polar parka in your size will be provided and boots in your size will be loaned to you.
Sustainable Development
Sustainable development is enshrined in the company’s statutes and is at the heart of the PONANT EXPLORATIONS GROUP project. Founded over 30 years ago by committed sailors, the company was born out of a desire to share the passion for the oceans and the treasures of the Earth. This responsibility commits us to engage in a respectful dialogue with the environment and the populations encountered, and to invest in various areas related to the preservation and enhancement of the natural and cultural heritage of polar and oceanic regions.
To learn more about our commitments to sustainable development and about the PONANT Foundation, visit the page. Engagements.
Clean Ships
We were among the first in the world to abandon heavy fuel. Our ships are equipped with electric diesel engines and SCR catalytic converters, which help reduce our emissions and fuel consumption. Our high polar exploration ship, Le Commandant Charcot, is a hybrid electric ship, powered by liquefied natural gas (LNG) and light fuel. Thanks to LNG, there is a reduction of -25% in CO2 emissions, -85% in nitrogen oxide emissions, and -95% in fine particle emissions. Every time we design a new ship, we equip it with the latest eco-technologies available, allowing us to maintain our position as a leader in the cruise industry in terms of the environment, surpassing international regulations in some aspects. This commitment is recognised by numerous independent organisations. If you would like to learn more, please visit our section on ‘labels, certifications, and distinctions’ on the Engagements page.
Wastewater
Wastewater is treated using processes that exclude the use of chemicals. The treated water is sometimes reused on board for technical purposes (laundry, deck washing…) and is used for the external cleaning of the ship.
Waste
We have optimised our organisation to reduce waste at the source, waste is still produced on board. Equipment adapted for sorting each type of waste is in place. This equipment helps reduce the stored volume and facilitates their recovery. We ensure complete traceability of this waste and have a valuation rate of 80% by 2026.
Single-use plastics
We have eliminated single-use plastics (such as straws, cups, food portions, laundry bags, etc.). A metal water bottle is provided to each guests during expedition cruises, and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.
Discover all our products in daily actions.
Special Diets
If you follow a specific diet (vegetarian, diabetic, low calorie, gluten-free, allergy…), it is essential to specify it when making your reservation. You will then receive adapted menus throughout your cruise.
Solo Travellers
Every season, we offer a wide range of cruises with ‘no single supplement’: you thus benefit from a double stateroom to yourself, at no extra cost. The onboard atmosphere is conducive to meeting and interacting with other guests, and the crew ensures your well-being and integration on board. Discover the cruises by consulting the single page offered.
Included on Every Cruise
A complete offer (excluding Spirit of PONANT and La Désirade¹)
SERVICES INCLUDED ON ALL OUR CRUISES
- Full board from arrival to departure day
- High-end gastronomy in all restaurants
- All drinks in restaurants, bars and minibars. All drinks are included² (selection of champagnes, wines and spirits, beers, cocktails, water, soft drinks, hot drinks)
- 24-hour room service
- Butler service for certain suites³
- Free and unlimited internet access on board
- Evenings, shows and other entertainment
- Access to the fitness area and the hammam or sauna, depending on the ship.
- All port and security fees
SERVICES INCLUDED DEPENDING ON THE TYPE OF CRUISE/SHIP
- Activities included, which may vary depending on the type of exploration:
- Timeless: one included excursion⁴ per person, per day and per stopover, led by local guides (visits to monuments, tastings of local products, etc.)
- Discoveries: one included activity per person, per day and per stopover, which can be either an included excursion⁴ led by local guides or an included activity led by naturalist guides
- Expeditions: one activity included per person, per day, per port of call, led by naturalist guides (hiking, zodiac excursions, etc.).
- Some more secluded ports of call, with few or no facilities, will be offered for independent exploration. Passengers will thus have the freedom to explore the area and enjoy activities on their own (swimming at the beach, shopping, restaurants, shows, etc.).
- Lectures by our naturalist guides or our destination expert (excluding sea voyages)
- Non-motorized water sports activities (excluding diving), such as kayaking on the Commandant Charcot or stand-up paddleboarding depending on the ship, are subject to weather and safety conditions, local authorizations, and the Captain’s agreement.
- Taxes for national parks and protected areas
- The accompaniment of a team of naturalist guides is provided only on expedition and discovery cruises; on land or, depending on the destination, during excursions and/or landings by Zodiac.
Butler Service
Attentive and discreet, your butler offers you a fully personalized service.
The butler service is reserved for passengers traveling in one of the suites located on deck 6 aboard the Sisterships, as well as in all suites of the Shipowner, Deluxe Suites, Privilege Suites, and Prestige Suites located on deck 6 aboard the PONANT EXPLORERS.
The PONANT app
Our app accompanies you in your preparations and during your stay on board. Find the services offered and the information that facilitates your journey.
Are you soon boarding with us?
Thanks to its app, PONANT accompanies you in your travel preparations, and then during your stay on board. Find our services and information that will make your cruise even easier.
Prepare your cruise with peace of mind
- Receive notifications to pre-book your programs before and after the cruise, as well as your excursions.
- Get a sneak peek of the captain and crew who will accompany you during your stay.
- Follow in real-time the positioning of the ship on which you will embark.
- Access your luggage checklist, the clothing outfits recommended by our experts for your destination, and the formalities to be expected before your departure.
- Check the steps of your journey and find out the details of the amenities in your cabin.
Once on board, the PONANT app makes all your procedures easier
- Use the guest mode to access onboard services without logging in.
- Find the highlights of your cruise, day by day.
- Add your favourite excursions to your wishlist.
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Check out the most beautiful photos from your cruise.
- Order your breakfast and room service from your smartphone.
- Conference schedules, spa relaxation sessions… All your important appointments on board are noted in your application.
Download the application
The companion of your next journey
Download on the App Store
Download on Google Play
Required Android version: 5.0 and later Required iOS version: 12.4 and later
Deck 7
- Sun Deck
- Spa
- Fitness Centre
- Hair Salon
Deck 6
- Observatory Lounge
- Art Gallery/Studio Ponant
- Library
- Privilege Suites
- Grand Suites
- Deluxe Suites
- Prestige Suites
- Upper Decks Balcony Stateroom
Deck 5
- Bridge
- Owners Suite
- Prestige Suites
- Deluxe Suites
- Privilege Suites
- Upper Decks Balcony Stateroom
- Accessible Staterooms
Deck 4
- Restaurant
- Deluxe Suites
- Upper Decks Balcony Stateroom
- Accessible Staterooms
Deck 3
- Theatre
- Medical Centre
- Excursion Desk
- Reception Desk
- Shop
- Main Lounge
- Grill
- Pool
- Marina
- Deluxe Suites
- Lower Deck Balcony Stateroom
Get in touch with our team to start planning
Our team will get back to you to provide you more information.
Need support now? Call and speak to a member of our team today for more details on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.