The Authentic Cruise Company

Itinerary

Day 1: Saint Pierre
Day 2: Miquelon Island
Day 2: Miquelon Island
Day 3: Cap-aux-Meules, Magdalen Islands, Québec
Day 4: Cap-aux-Meules, Magdalen Islands, Québec
Day 5: Woody Point, Gros Morne National Park, Newfoundland and Labrador
Day 6: Ile de Providence, Quebec
Day 6: Harrington Harbour, Quebec
Day 7: La Romaine, Quebec
Day 8: Havre-Saint-Pierre, Québec
Day 9: Tadoussac, Québec
Day 10: Saguenay, Québec
Day 11: Quebec City, Québec
Day 12: Montréal, Québec
Day 1: Saint Pierre

By heading almost due east from Cap-aux-Meules in Canada, it is possible to reach France in about one day’s worth of steaming! With barely 6,000 inhabitants living on tiny St. Pierre, it is the smallest French Overseas Collective. The residents of St. Pierre are predominantly descendants of Normans, Basque and Bretons and the French spoken is closer to Metropolitan French than to Canadian French. Although Basque is not spoken any longer, the influence is still felt through sport and a Basque Festival. Interestingly, this small island has two museums in part dedicated to the Prohibition. The Musée Heritage is St. Pierre’s newest museum with a focus on medical artefacts from the 19th and 20th century. Another claim to fame is a guillotine, the only one ever used in North America. In this quirky village it is easy to find the Post Office; just look for the clock tower shaped like a praying monk.

Day 2: Miquelon Island
Day 2: Miquelon Island
Day 3: Cap-aux-Meules, Magdalen Islands, Québec
Day 4: Cap-aux-Meules, Magdalen Islands, Québec
Day 5: Woody Point, Gros Morne National Park, Newfoundland and Labrador

Acclaimed for its unearthly landscape, Woody Point is probably as close to Mars as you will ever get in this lifetime. Situated on the west coast of the island, the Tablelands behind Woody Point in the Gros Morne National Park are composed of peridotite — like much of the surface of Mars — and  NASA, the Canadian Space Agency, plus others are studying this unique land form searching for insights into possible bacterial life on the red planet. The story of the Tablelands earned Gros Morne its World Heritage Site status from UNESCO in 2010, and the area remains a geological wonder, showcasing a time when the continents of Africa and North America collided. When the plates struck 485 million years ago, the peridotite was pushed to the surface, and remained above sea level. The rock lacks the nutrients to sustain plant life, thus giving the Tablelands a barren, isolated appearance. As the name suggests, the flat topped mountains dwarf the tiny village (population 281!), yet Woody Point has retained its character and the historic houses and buildings dating from 1870 have been beautifully maintained.

Day 6: Ile de Providence, Quebec
Day 6: Harrington Harbour, Quebec
Day 7: La Romaine, Quebec
Day 8: Havre-Saint-Pierre, Québec

Havre St. Pierre is a tiny seaside port on the north shore of the Saint Lawrence River in Quebec. It was settled in 1857 by Acadians from the Magdalen Island, and still today locals speak a dialect more similar to Acadian French than to Quebec French. It was originally called Saint-Pierre-de-la-Pointe-aux-Esquimaux until 1927, when it was officially shortened to Havre St Pierre. Until recently the local economy relied mainly on fishing and lumbering, today it is mainly a titanium ore-transhipment port. Nearby is one of the world’s most amazing natural phenomena – the Mingan Archipelago. They are the largest group of erosional monoliths in Canada, and were declared a Nation Park in 1984. These limestone monoliths have formed over thousands of years by wave action, strong winds and seasonal freezing and thawing. The result is a unique set of large limestone sculptures.

Day 9: Tadoussac, Québec

Sitting on the natural junction where the River Saguenay unloads into the massive Saint Lawrence, a visit to strategically located Tadoussac leaves you fantastically placed to explore some of Quebec’s finest history, wildlife and scenery. Sail a little further up the Saguenay, and you’ll be confronted by the glorious Saguenay Fjord, as you cruise through verdant hills of dense forestry, and steep cliffs. Or, alternatively, voyage out onto the deep waters of the Saint Lawrence river, where you can spot the surface parting, as the world’s largest animals – blue whales – slowly emerge from the depths to gulp in air. With a fantastic supply of krill to tempt the whales, you can even spot the various species that visit from Tadoussac’s shoreline – just make sure you brush up on your whale knowledge beforehand, at the Marine Mammal Interpretation Centre.The town was the first trading post established by the French when they landed here, and it remains the oldest of the settlements still in existence. As the name suggests, Tadoussac’s Old Chapel, has an impressive history, and is North America’s oldest wooden chapel. You wouldn’t necessarily know it from the outside, however, as the charming little church gleams tidily with a fresh lick of cherry red and white paint.

Day 10: Saguenay, Québec

Just after visiting Saguenay, the wonderful Saguenay River pours into the massive St. Lawrence River. Before then, however, it slices through one of the world’s most southerly fjords and dense forests of towering pine trees. The nature watching here is nothing short of sublime, with outdoor spots like the Parc National du Fjord-du-Saguenay offering panoramic vistas and sandy river-beaches. Island-sized blue whales cruise through the waters of the mighty rivers, and flick gallons of water into the air effortlessly with a single swish of their colossal tails. With hiking, kayaking and cycling opportunities inviting you to explore the spectacular scenery – you’ll find endless ways to fall in love with this majestic outdoor escape. In fall, gorgeous colours ripple through the foliage, and in doing so, they provide one of nature’s greatest performances.

Day 11: Quebec City, Québec

Québec City’s alluring setting atop Cape Diamond (Cap Diamant) evokes a past of high adventure, military history, and exploration. This French-speaking capital city is the only walled city north of Mexico. Visitors come for the delicious and inventive cuisine, the remarkable historical continuity, and to share in the seasonal exuberance of the largest Francophone population outside France.The historic heart of this community is the Old City (Vieux-Québec), comprising the part of Upper Town (Haute-Ville) surrounded by walls and Lower Town (Basse-Ville), which spreads out at the base of the hill from Place Royale. Many sets of staircases and the popular funicular link the top of the hill with the bottom. Cobblestone streets, horse-drawn carriages, and elaborate cathedrals here are charming in all seasons. The Old City earned recognition as an official UNESCO World Heritage site in 1985, thanks largely to city planners who managed to update and preserve the 400-year-old buildings and attractions without destroying what made them worth preserving. The most familiar icon of the city, Fairmont Château Frontenac, is set on the highest point in Upper Town, where it holds court over the entire city.Sitting proudly above the confluence of the St. Lawrence and St. Charles rivers, the city’s famous military fortification, La Citadelle, built in the early 19th century, remains the largest of its kind in North America. In summer, visitors should try to catch the Changing of the Guard, held every morning at 10 am; you can get much closer to the guards here than at Buckingham Palace in London.Enchanting as it is, the Old City is just a small part of the true Québec City experience. Think outside the walls and explore St-Roch, a downtown hot spot, which has artsy galleries, foodie haunts, and a bustling square. Cruise the Grande-Allée and avenue Cartier to find a livelier part of town dotted with nightclubs and fun eateries. Or while away the hours in St-Jean-Baptiste, a neighborhood with trendy shops and hipster hangouts.

Day 12: Montréal, Québec

Canada’s most diverse metropolis, Montréal, is an island city that favors style and elegance over order or even prosperity, a city where past and present intrude on each other daily. In some ways it resembles Vienna—well past its peak of power and glory, perhaps, yet still vibrant and grand.But don’t get the wrong idea. Montréal has always had a bit of an edge. During Prohibition, thirsty Americans headed north to the city on the St. Lawrence for booze, music, and a good time, and people still come for the same things. Summer festivals celebrate everything from comedy and French music and culture to beer and fireworks, and, of course, jazz. And on those rare weeks when there isn’t a planned event, the party continues. Clubs and sidewalk cafés are abuzz from late afternoon to the early hours of the morning. And Montréal is a city that knows how to mix it up even when it’s 20 below zero. Rue St-Denis is almost as lively on a Saturday night in January as it is in July, and the festival Montréal en Lumière, or Montréal Highlights, enlivens the dreary days of February with concerts, balls, and fine food.Montréal takes its name from Parc du Mont-Royal, a stubby plug of tree-covered igneous rock that rises 764 feet above the surrounding cityscape. Although its height is unimpressive, “the Mountain” forms one of Canada’s finest urban parks, and views from the Chalet du Mont-Royal atop the hill provide an excellent orientation to the city’s layout and major landmarks.Old Montréal is home to museums, the municipal government, and the magnificent Basilique Notre-Dame-de-Montréal within its network of narrow, cobblestone streets. Although Montréal’s centre-ville, or Downtown, bustles like many other major cities on the surface, it’s active below street level as well, in the so-called Underground City–-the underground levels of shopping malls and food courts connected by pedestrian tunnels and the city’s subway system, or métro. Residential Plateau Mont-Royal and trendy neighborhoods are abuzz with restaurants, nightclubs, art galleries, and cafés. The greener areas of town are composed of the Parc du Mont-Royal and the Jardin Botanique.

Owner's Suite
Grand Privilege Suite
Grand Deluxe Suite
Privilege Suite
Prestige Suite
Deluxe Suite
Prestige Stateroom
Superior Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and balneo bathtub
  • A one-hour spa care for one person in the well-being space, chosen from the facial and body treatments on offer
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A second bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV, two armchairs and two sliding courtesy doors
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV and a sliding courtesy door
  • A bathroom with shower and a balneo bathtub
  • A private 12 m² balcony
  • Two panoramic sliding bay windows
Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Prestige Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket upon arrival
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) and TV
  • A lounge with two armchairs, a TV, a sliding courtesy door and a sofa convertible to a king-size bed (180 x 190 cm)
  • Two bathrooms with shower
  • A private 8 m² balcony
  • Two panoramic sliding bay windows
Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Service of a steward
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge area with a sofa (167 x 70 cm) and an armchair
  • A bathroom with shower
  • A private 5 m² balcony
  • A panoramic sliding bay window
Prestige Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A panoramic sliding bay window
Superior Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • A king-size bed (180 x 190 cm) and TV
  • A bathroom with shower
  • A window or round porthole
Deluxe Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A window and a panoramic glazed swing door
Le Céleste
La Comète
Room Service
Le Céleste

A la carte meals are served at the table in the gastro restaurant. At lunch, a selection of dishes inspired by contemporary French brasseries will be offered. At dinner, it is time to sample the grand traditions of French fine dining, with menus to go with one of the best wines from our cellar, as recommended by our sommelier.

To the rear of deck 2 you’ll find a gastronomic restaurant big enough to seat all passengers together at one sitting.

  • Deck 2
  • 3,980 square feet
  • Capacity: 268
  • Breakfasts, lunches and dinners, French and international cuisine, elegance and refinement
  • Wine cellar
La Comète
  • Deck 6
  • Enjoy breakfasts, buffet lunches and themed dinners in a relaxed atmosphere at the grill restaurant on Deck 6.
  • 2,530 square feet
  • Interior capacity: 150
  • Exterior capacity: 60
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night*.

Excursions
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

The Main Lounge
The Panoramic Lounge
Exterior Bar
Excursion Reception and Office
Theatre
Recreation Area
Shop
The Main Lounge

  • Deck 3
  • 2,740 square feet
  • Interior capacity: 110
  • Exterior capacity: 30
  • Tea rooms, bar, programme of live musical entertainment, dance floor
  • Access to the exterior terrace
The Panoramic Lounge

  • Deck 6
  • 1,185 square feet
  • Library, internet space, bar, live entertainment on certain evenings
  • Direct access to the panoramic terrace
Exterior Bar

  • Deck 6
  • Lounge area with seating for 50
  • Overlooking the pool deck
Excursion Reception and Office

On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.

Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.

The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.

On Le Ponant, the receptionist will answer all your questions about excursions.

Theatre

The Theatre

The Theatre* is the most unique meeting space on board. It’s the largest space on the ship and regularly accommodates all the passengers. It plays host to shows and entertainment as well as conferences from our experts, naturalist guides and guests of honours. The Theatre makes every cruise unique and enriching thanks to its constant and very accessible events.

  • Deck 4
  • 2,690 square feet
  • Capacity: 250
  • Conference room, concert hall/multi-purpose auditorium
  • Audiovisual equipment
Recreation Area

  • Deck 5
  • Studio Ponant: Special area for viewing and ordering photos/videos
  • Kids Club (games area + Wii and PS4)
Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

The Spa
The Gym
The Hairdressing Salon
The Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Prices and details of services in the PONANT Yacht Spa menu.

The Gym

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Services
Wi-Fi
Medical Facilities
Guests with reduced mobility
Dress Code
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

PONANT ships are non-smoking, even on the stateroom balconies. Smoking is only allowed in the exterior parts of the ship designated for the purpose.

Power Adapters

A number of electrical outlets are provided for our cruise guests to use in our common areas.

European power sockets

the 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

On classic cruises, children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

For all “expedition” cruises on board Le Commandant Charcot, children are accepted from 8 years old only.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board (consult the list of cruises concerned).

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Services

On board our vessels you can enjoy the following services:

  • Reception desk 24/7 on our Sisterships, Le Paul Gauguin and PONANT Explorers, and 7:00AM to 11:00PM on Le Ponant,
  • Customer Service Office,
  • Excursions Office,
  • Breakfast in your stateroom,
  • Butler service on Sisterships: for passengers staying in one of the suites on deck 6.
  • Stateroom service (Free & available 24/7),
  • Wake-up service by the reception,
  • Laundry,
  • Boutique,
  • Fitness room,
  • Wellness area,
  • Group sessions of gym,
  • Outdoor pool (except for Le Ponant),
  • Photography/video service (except for Le Ponant),
  • Bars,
  • Postal service,
  • Restaurant,
  • Only onboard Le Commandant Charcot :
  • Alain Ducasse restaurant (Deck 5)
  • Brasero and Blue Lagoon
  • Indoor pool
  • Snowroom
  • Cigare Lounge
  • Private fitness sessions (depending on the availability of the coach, non included, priority for the passengers of the Owner Suite, Duplex Suites, Prestige and Grand Prestige Suites).
Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

All the ships have a doctor and a nurse available on board, except Le Ponant, on which there is a nurse and a telemedicine service available:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers, Le Paul Gauguin and Le Commandant Charcot also have a hospital for any small surgery.
  • During excursions, cruise guests are accompanied by a doctor or a nurse to provide first aid when away from the ship.

Medical Consultations

Consultations, medical or surgical treatments, and laboratory-based or medical imagery-based (radiology) analyses carried out on board by the doctor or the nurse have to be paid for. The price can vary according to the time and place of the consultation (hospital or stateroom). The prices for all treatments and procedures are displayed in the waiting room. Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS, Le Paul Gauguin and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Posters, signage and stateroom numbers are translated into Braille.
  • Specially designed staterooms;

Access ramps allowing easy movement in communal areas:
– Decks 3 (307), 4 (407) and 5 (509) on board the Sisterships: three 18 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and in the case of the cabins on decks 4 and 5 only, a 4 m² balcony fitted with a small exterior wheelchair access ramp.
– Decks 4 (431) and 5 (527) on board the PONANT Explorers: two 27.5 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 4 m² balcony with a small exterior wheelchair access ramp.
– Decks 6 (626 and 628) and 8 (818) on board Le Commandant Charcot: three 28 m² double cabins adapted for wheelchair access and equipped with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 7.5 m² balcony with a small exterior wheelchair access ramp.
– Deck 4 (415 and 416) on board Le Paul Gauguin: two 21 m² double cabins adapted for wheelchair access, with cabin 416 fitted with a queen size bed (160 x 200 cm) and cabin 415 fitted with two single beds (90 x 200 cm), and with both cabins featuring a panoramic window and a bathroom with shower and toilet.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Deck 6
Deck 5
Deck 4
Deck 3
Deck 2
Deck 6
  • Pool
  • Grill Restaurant
  • Internet Café
  • Library
  • Panoramic Lounge
  • Panoramic Terrace
  • Grand Deluxe Suite
  • Deluxe Suite
  • Owner’s Suite
  • Staterooms
Deck 5
  • Fitness Room
  • Spa
  • Hammam
  • Hair Salon
  • Image & Photo Desk
  • Bridge
  • Staterooms
Deck 4
  • Theatre
  • Staterooms
Deck 3
  • Main Lounge
  • Shop
  • Excursion Desk
  • Reception Desk
  • Medical Centre
  • Staterooms
Deck 2
  • Marina
  • Gastronomic Restaurant

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

Alternatively, leave your details and our team will get back to you as soon as possible.