AmaSerena

Guests must be at least 4 years old to travel with AmaWaterways, unless otherwise approved. Children under 18 must share a stateroom with an adult and remain supervised at all times, as balcony staterooms may be unsafe for unattended minors. On Africa Safaris & Wildlife Cruises, the minimum age is 12 due to safety considerations. AmaWaterways does not provide child-specific programs or childcare services.

Reasonable efforts are made to accommodate the special needs of disabled cruise participants, but no responsibility will be undertaken for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and cabin doors are not wide enough to allow access by standard wheelchairs.

Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance.

Smoking is not permitted inside any AmaWaterways ship. It is only allowed in designated areas located at the aft of the Sun Deck. For the comfort and safety of all guests, we kindly ask that you observe this no-smoking policy while on board.

AmaWaterways will do its best to accommodate most dietary needs and food allergies when advised in advance. While gluten-free, vegetarian, and other special requests can be arranged, kosher meals cannot be provided due to onboard preparation limitations. Please note that cross-contamination cannot be completely avoided.

Dress aboard AmaWaterways ships is comfortable and casually elegant. On all ships, something a little dressier is recommended for the Welcome and Farewell dinners. In Europe, lightweight layers and comfortable shoes are recommended for excursions, with something dressier for special dinners or concerts.

Guests sailing in warmer destinations such as Vietnam, Cambodia, Egypt, and Colombia should pack breathable fabrics, sun protection, and modest attire for temple visits.

In primarily Muslim countries like Egypt, Jordan, and the UAE, guests should dress respectfully, with women covering shoulders and arms and men wearing collared shirts and lightweight pants. 

AmaWaterways ships do not have onboard medical facilities or medical staff. In the event that assistance is needed, appropriate medical services can be contacted from shore, though response times may vary depending on the ship’s location. In Europe, medical services can easily be called from shore if required. Response times elsewhere can vary. Guests are strongly encouraged to obtain comprehensive travel insurance that includes coverage for medical treatment and evacuation while overseas.

Complimentary Wi-Fi is available on all AmaWaterways ships, though signal strength can vary by region. In Europe and Egypt, guests enjoy access throughout the ship, while service in Vietnam, Cambodia, and Africa may be limited or intermittent due to remote locations. AmaWaterways continually enhances connectivity to ensure the best possible onboard experience.

Each itinerary features a variety of guided excursions designed to showcase local culture, history, and cuisine. Choose from gentle walking tours, active hikes or bike rides, and immersive experiences such as wine or beer tastings, cooking classes, and visits to local artisans.

Yes. Laundry services are available on all AmaWaterways ships for an additional fee, with price lists provided in your stateroom. Please note that dry cleaning is not available on board.

Most AmaWaterways ships in Europe (excluding Portugal) offer complimentary bicycles and helmets for guests to use while the ship is docked. Guided bike excursions are also available on many sailings and can be reserved once on board. Bicycles come in three sizes—small, medium, and large. Bicycles are not available on ships in Portugal, Vietnam & Cambodia, Africa, or Egypt. Use of bicycles is at your own risk.