Itinerary
About 8 miles downstream—which means seaward, to the east—from central London, Greenwich is a small borough that looms large across the world. Once the seat of British naval power, it is not only home to the Old Royal Observatory, which measures time for our entire planet, but also the Greenwich Meridian, which divides the world into two—you can stand astride it with one foot in either hemisphere. Bear in mind that the journey to Greenwich is an event in itself. In a rush, you can take the driverless DLR train—but many opt for arriving by boat along the Thames. This way, you glide past famous sights on the London skyline (there’s a guaranteed spine chill on passing the Tower) and ever-changing docklands, and there’s usually a chirpy Cock-er-ney navigator enlivening the journey with his fun commentary. A visit to Greenwich feels like a trip to a rather elegant seaside town—albeit one with more than its fair share of historic sites. The grandiose Old Royal Naval Hospital, designed by Christopher Wren, was originally a home for veteran sailors. Today it’s a popular visitor attraction, with a more glamorous second life as one of the most widely used movie locations in Britain. Greenwich was originally home to one of England’s finest Tudor palaces, and the birthplace of Henry VIII, Elizabeth I, and Mary I. Inigo Jones built what is considered the first “classical” building in England in 1616—the Queen’s House, which now houses a collection of fine art. Britain was the world’s preeminent naval power for over 500 years, and the excellent National Maritime Museum> details that history in an engaging way. Its prize exhibits include the coat worn by Admiral Lord Nelson (1758–1805) in his final battle—bullet hole and all. The 19th-century tea clipper Cutty Sark was nearly destroyed by fire in 2007, but reopened in 2012 after a painstaking restoration. Now it’s more pristine than ever, complete with an impressive new visitor center. Greenwich Park, London’s oldest royal park, is still home to fallow red deer, just as it has been since they were first introduced here for hunting by Henry VIII. The Ranger’s House now houses a private art collection, next door to a beautifully manicured rose garden. Above it all is the Royal Observatory, where you can be in two hemispheres at once by standing along the Greenwich Meridian Line, before seeing a high-tech planetarium show. Toward north Greenwich, the hopelessly ambitious Millennium Dome has been successfully reborn as the O2 and now hosts major concerts and stand-up comedy gigs. More adventurous visitors can also go Up the O2 on a climbing expedition across the massive domed surface. Meanwhile, those who prefer excursions of a gentler kind may prefer to journey a couple of miles south of the borough, farther out into London’s southern suburbs, to the shamefully underappreciated Eltham Palace. Once a favorite of Henry VIII, parts of the mansion were transformed into an art deco masterpiece during the 1930s.
Known as the gateway of England, Dover welcomes millions of visitors from all over the globe each year in its role as the ferry capital of the world and the second busiest cruise port in the UK. The White Cliffs Country has a rich heritage. Within the walls of the town’s iconic castle, over 2,000 years of history waits to be explored, whilst the town’s museum is home to the Dover Bronze Age Boat, the world’s oldest known seagoing vessel. The town’s cliffs that are a welcome sight for today’s cross-channel travellers also served as the control centre for the Dunkirk evacuation in 1940.
The 147-square-mile island with its pretty bays and thatched villages is like a miniature England. A well-preserved Victorian character dates from no other than Queen Victoria herself, who favored the island as her summer residence and made it her permanent home after the death of her husband, Prince Albert. Several other great names have close associations with the Isle of Wight, such as Tennyson, Dickens and Keats. The small port of Cowes at the northern tip of the island hosts every year in August Britain’s most prestigious sailing event – Cowes Week, often called “the yachtsman’s Ascot.”This is when the cozy and laid-back island bursts with visitors from all over, who fill the ranks of the island’s retired folk. Apart from being a haven for sailing craft, the world’s first hovercraft made its test runs here in the 1950s. For a place of relatively small size, the Isle of Wight packs a startling variety of landscapes and coastal scenery, ranging from a terrain of low-lying woodland and pasture to open chalky downland fringed by high cliffs. In addition, there are a number of historic buildings and a splendid array of well-preserved Victoriana. The town of Cowes is bisected by the Medina River, with West Cowes near the harbor being the old, pretty part, while East Cowes is more industrialized. Outside the suburbs stands Osborne House, Queen Victoria’s favorite residence. The grand mansion was largely designed by Albert, and the interior has been left very much as it was in the Queen’s lifetime. Around the island, some of the highlights include the Needles, three tall chalk stacks beneath the cliffs at the far west end of the island. The small village of Shanklin is known for its golden cliffs and a scenic steep ravine whose mossy, fern-filled woods have been embellished with tiny lights and thatched tea shops. The port of Yarmouth features an attractive fortress and quaint pubs in the main square. Pier Information The ship is scheduled to anchor off Cowes. Guests will be taken ashore via ship’s tender. Walking distance to the town center is approximately 5 minutes. Taxis are generally available for trips around the island. Shopping Shops in the town center of Cowes carry maritime items and yachting attire, local glassware and the famous Isle of Wight colored sand. Normal opening times are from 9:00 a.m. to 5:00 p.m. The local currency is the pound. Cuisine Not surprisingly, seafood is a good choice as well as other popular English fare. If you fancy lunch ashore, you may want to give the Amadeus Restaurant in Cowes a try, or stop in one of the local pubs for a quick meal and a cold beer. Other Sites Most of the island’s sights are covered in the organized excursions. Additionally, at the far west end of the island is the site of The Needles, a cluster of three tall chalk stacks beneath steep cliffs. The drive there takes about 45 minutes each way. Nearby is Alum Bay. The oxidized sandstone cliffs are popular for their multicolored sands, which are collected and arranged in diverse glass bottles, making popular souvenirs. Private arrangements are not encouraged in this port.
St Mary’s is the Isle of Scilly’s largest island with a population of 1800 residents and an area of 6.58 square Kilometres; this is the gateway to the rest of the magnificent islands. Hugh town -a beautiful Old town with its own beach, nature reserve and church is the main attractions of St Mary’s, with tiny streets brimming with shops to pick up the perfect souvenir. St Mary’s is a hidden gem, with long stretches of white sandy beaches and a breath-taking untouched landscape. The coastline holds many archaeological sites along with miles of splendid walks along the coastal and country paths.
Once a northern defense post against Irish raiders, Holyhead later became best known as a ferry port for Ireland. The dockside bustle is not matched by the town, however, which maintains just a small population. Nonetheless, thousands of years of settlement have given Holyhead rich historical ruins to explore, with more in the surrounding hiking friendly landscape.
Before English and Scottish settlers arrived in the 1600s, Belfast was a tiny village called Béal Feirste (“sandbank ford”) belonging to Ulster’s ancient O’Neill clan. With the advent of the Plantation period (when settlers arrived in the 1600s), Sir Arthur Chichester, from Devon in southwestern England, received the city from the English Crown, and his son was made Earl of Donegall. Huguenots fleeing persecution from France settled near here, bringing their valuable linen-work skills. In the 18th century, Belfast underwent a phenomenal expansion—its population doubled every 10 years, despite an ever-present sectarian divide. Although the Anglican gentry despised the Presbyterian artisans—who, in turn, distrusted the native Catholics—Belfast’s growth continued at a dizzying speed. The city was a great Victorian success story, an industrial boomtown whose prosperity was built on trade, especially linen and shipbuilding. Famously (or infamously), the Titanic was built here, giving Belfast, for a time, the nickname “Titanic Town.” Having laid the foundation stone of the city’s university in 1845, Queen Victoria returned to Belfast in 1849 (she is recalled in the names of buildings, streets, bars, monuments, and other places around the city), and in the same year, the university opened under the name Queen’s College. Nearly 40 years later, in 1888, Victoria granted Belfast its city charter. Today its population is nearly 300,000, tourist numbers have increased, and this dramatically transformed city is enjoying an unparalleled renaissance.This is all a welcome change from the period when news about Belfast meant reports about “the Troubles.” Since the 1994 ceasefire, Northern Ireland’s capital city has benefited from major hotel investment, gentrified quaysides (or strands), a sophisticated new performing arts center, and major initiatives to boost tourism. Although the 1996 bombing of offices at Canary Wharf in London disrupted the 1994 peace agreement, the ceasefire was officially reestablished on July 20, 1997, and this embattled city began its quest for a newfound identity.Since 2008, the city has restored all its major public buildings such as museums, churches, theaters, City Hall, Ulster Hall—and even the glorious Crown Bar—spending millions of pounds on its built heritage. A gaol that at the height of the Troubles held some of the most notorious murderers involved in paramilitary violence is now a major visitor attraction.Belfast’s city center is made up of three roughly contiguous areas that are easy to navigate on foot. From the south end to the north, it’s about an hour’s leisurely walk.
You’ll always receive a welcome to remember, as the colourful cafes, houses and shops that line Tobermory’s picturesque harbour salute your arrival. Located on the craggy Scottish Inner Hebrides, Tobermory serves as the capital of the Isle of Mull. There’s a high chance you’ll recognise the town’s colourfully-daubed buildings, as their charming exteriors have featured in countless TV shows – most notably in the children’s favourite, Balamory. There’s always a new story to discover here – not least the legend that suggests there’s a sunken Spanish galleon, brimming with lost gold, sitting just below the waves that roll around the harbour. Learn a little more of the area’s history at the Mull Museum, or head out to enjoy some of the fabulous wildlife watching opportunities on offer on a boat tour. You can spot majestic birds like white tail and golden eagles circling in the skies, or turn your attention to the waves, where friendly dolphins and Minke whales are regular visitors. Treat yourself to a sample of one of the island’s finest exports before leaving, as you drop in at the Tobermory Distillery for some whiskey tasting. Established in 1798, it’s one of Scotland’s oldest distilleries.
Head up to the Scottish Isles and find Iona, a small island off the southwest coal of Mill in the Inner Hebrides. With just 130 inhabitants, Iona is famed for Iona Abbey, which was once the centre of Gaelic monasticism. The tranquil lands are typical of Hebridean beauty and the approach is particularly spectacular when the weather is sunny.
Services Provided
-
24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
Private return transfer
- Priority boarding
- Champagne and fruit basket on arrival
- Butler service
- An assortment of sweet or savoury canapés and fruit basket every day
- A lounge with armchair, double sofa bed (160 x 190 cm), and second TV
- A bedroom with king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- A bathroom with shower, Balneo bathtub and smart mirror
- A one-hour spa treatments per person (for 2 people) in the well-being space, chosen from the facial and body treatments on offer
- Included premium pass: access to a selection of premium spirits at the bar
- A private 40 m² terrace: 2 deckchairs, jacuzzi, and outdoor lounge area with sofa and armchair
- Two panoramic sliding bay window
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- Priority boarding
- Champagne and fruit basket on arrival
- Butler service
- An assortment of sweet or savoury canapés and fruit basket every day
- A bedroom with one king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- A lounge with sofa convetible to a double bed (160 x 190 cm), armchair, and second TV
- A bathroom with shower and Balneo bathtub
- A private 32 m² terrace with two deckchairs and four-seater dining table
- 2 panoramic sliding bay windows
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- Priority boarding
- Butler service
- One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- A lounge area with chaise longue and armchair
- A bathroom with shower
- A private 8 m² balcony with two armchairs
- A panoramic sliding bay window
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- Priority boarding
- Champagne and fruit basket on arrival
- Butler service
- An assortment of sweet or savoury canapés and fruit basket every day
- A bedroom with king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- A lounge with convertible sofa to a king-size bed (180 x 200 cm) or two single beds (90 x 200 cm), armchair, second TV, and sliding courtesy door
- Two bathrooms with shower
- A private 8 m² balcony with four armchairs
- Two panoramic sliding bay windows
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- Champagne and fruit basket on arrival
- One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- An armchair and sofa (90 x 190 cm)
- A bathroom with shower
- A private 4 m² balcony with two armchairs
- A panoramic sliding bay window
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm)
- One chaise longue
- A bathroom with shower
- A private 4 m² balcony with two armchairs
- A panoramic sliding bay window or glazed panoramic swing door
Services Provided
- 24-hour room service
- Inclusive Wifi internet access (availability dependent on navigation and latitude)
- Individually-controlled air conditioning
- Dressing room with shelves and closet
- Dressing table and hairdryer
- Selection of Clarins top-of-the-line bath products
- Minibar
- Nespresso coffee maker and boiler
- Electronic safe
- Direct line telephone
- Bose Bluetooth speaker
- Flat screen TV, international channels (availability dependent on navigation) and videos on demand
- 110V American (two flat pins)/220V European (round sockets with two round pins)
- Two ADA staterooms
In addition to the services common to all our suites and cabins:
- One king-size bed (180 x 200 cm) or two single beds (90 x 200 cm) and TV
- A bathroom with shower
- A private 4 m² balcony with two armchairs
- A glazed panoramic swing door and rectangular window
Towards the rear of deck 4 you’ll find a panoramic restaurant large enough to accommodate all our passengers at one sitting. Offering a different concept than on our other ships, this space is open to the exterior and serves buffets of salads, desserts and cheeses. Our discreet and attentive staff provide a table service for hot meals.
- 260 m2 (2,800 ft²)
- Wine cellar
- Deck 4
An exterior grill restaurant on deck 3 offering a relaxed ambiance and atmosphere:
- Capacity: 70
- Views out over the pool deck
- Grilled meats and a variety of salads and desserts
Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night.
Excursions & land itineraries
Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.
Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.
You can access these trips by pre-booking two months before your departure date.
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Deck 2
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Much easier onboard access than on any other cruise ship
- Easier disembarking and embarking by Zodiac when participating in expeditions
- Swimming and bathing in the sea and various nautical sports, such as kayaking and paddleboarding
- A swimming pool with a panoramic view equipped with a counter-current swimming system
- A pleasant solarium
- A bar and an outdoor lounge equipped with sofas and armchairs
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Library, internet area, bar, “live” entertainment on certain evenings
- Direct access to the panoramic terrace
The various different lounges allow passengers to meet up and share quality time together.
The main lounge is the ideal place to relax with a drink and enjoy the various activities that have been organised such as dancing classes or theme evenings.
The cosy piano bar is a panorama lounge with breathtaking views of the horizon.
The outside bar is a great space for relaxing and is handy for accessing the swimming pool* and its solarium.
The Main Lounge – Deck 3
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A main lounge of 200 m²
- Able to accommodate all of our passengers to share friendly moments and attend daytime or evening entertainment
The Theatre* is the most unique meeting space on board. It’s the largest space on the ship and regularly accommodates all the passengers. It plays host to shows and entertainment as well as conferences from our experts, naturalist guides and guests of honours. The Theatre makes every cruise unique and enriching thanks to its constant and very accessible events.
Settle comfortably into your seat and enjoy a range of different shows, concerts and performances organised by the professional dancers and musicians onboard.
Special musical evenings, dance evenings and culture and music quizzes are held In the Grand Salon lounge onboard Le Ponant. Additionally, traditional local music concerts, featuring styles such as Corsican polyphony and Caribbean steel band music, are performed out on deck in the open air by bands specially invited onboard for the purpose.
- 188-seat capacity
- Cutting edge audio and lighting technology
- LED stage background wall enabling the projection of ultra-high resolution media
*As Le Ponant has a different layout due to its smaller size, it cannot accommodate certain equipment.
On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.
Dedicated to leisure and relaxation, the libraries onboard all our ships stock a range of books and board games. This space is also equipped with Wi-Fi connected computers.
All the ships have a special area for children onboard known as the Le Kids Club. Books, television, board games and consoles (PS4 or Wii™) are all provided for their use and enjoyment.
A photography and videography team escort you throughout your trip. These professionals capture the most beautiful moments of your cruise, which you can share with family and friends upon your return. Meet them on DECK 5 (DECK 6 on the PONANT Explorers ships) at the photo/video area, where you can also order souvenir pictures and videos.
From the moment you board and throughout your cruise, your unlimited drinks are included*, at any time of the day. A drink with friends at the bar, refreshments on your return from an excursion or in the calm of your Stateroom’s balcony: enjoy a large selection of beverages (mineral waters, cold drinks, cruise wines, beer, champagne, spirits, coffee, tea). A selection of premium alcoholic drinks is also available “à la carte”.
*It doesn’t include premium alcoholic drinks indicated in the Bar Menu. It is valid only for individual personal consumption, without limitations.
On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.
Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.
The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.
On Le Ponant, the receptionist will answer all your questions about excursions.
- A 140 m² (1,500 ft²) space
- A reception/concierge service
- The excursions desk
- The onboard administrative services
- The sales office operated by our Customer Manager
- Our 50m² (540 ft²) shop selling a line of clothing, jewellery, beauty care products, postcards and various accessories.
- The facilities accessible to persons with reduced mobility
Every ship** in the PONANT EXPLORERS series features the Blue Eye. Located in the hull, below the waterline, this unique multi-sensory lounge that is unique to Ponant cruises plunges you into the heart of underwater life. Sight, hearing, and sensations… With digital screens, hydrophones and Body Listening sofas, you can experience the complete and unprecedented spectacle offered by the seabed.
Accessible to all passengers and equipped with a bar, the Blue Eye is an exceptional place to share a drink in a unique atmosphere.
All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.
Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.
Wellness area – Deck 7
- Spa in partnership with CLARINS™: massage and treatment cubicles, beauty care cubicle
- KÉRASTASE / L’Oréal Paris hair salon
- Free access sauna (open during the day)
- Gym (open during the day)
The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.
Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.
Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.
Because it’s important to reach new generations and make children aware of environmental protection issues from an early age, PONANT has joined forces with the Maud Fontenoy Foundation to help run its Ocean Explorers club for children. In total this summer, 17 cruises will offer children aged 4 to 13 a programme of activities dedicated to the ocean protection theme.
Raising awareness of oceans protection from an early age
The Maud Fontenoy Foundation is providing PONANT’s activity teams with fun educational kits, activity sheets and videos highlighting why oceans need to be protected. From creative activities (drawing, painting, a giant map of the world to colour in, etc.) to meditation initiation sessions, the programme is very varied. And from 2023, it will also include fun educational workshops on the water cycle, biodiversity, astronomy, and geology.
Children aged 4-13 will have the opportunity to do excursions such as watersports, beach games and swimming, treasure hunts, and even guided tours. For larger groups, a naturalist guide will join the team running the sessions and give a talk on local fauna and flora.
Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.
** These services are not free of charge and are billed directly to your stateroom account.
Closed spaces such as the lounges, the dining room, the staterooms and the reception are non-smoking areas. We invite you to smoke in designated outdoor parts of the ship.
Adapters are provided on board, they are available at the reception office of our ships.
European Standard Sockets
The 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.
Children under one year of age shall not be authorised to embark on the ships.
For children aged between 1 and 8 years old, an authorisation to board the ship must be made in writing to PONANT. Subject to agreement, a liability waiver must be completed and returned to the company to validate the registration.
On classic cruises (“yachting”), children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.
On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.
For all “expedition” cruises on board Le Commandant Charcot, children are accepted from 8 years old only.
Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board
The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.
A satellite telephone system is at your disposal for contacting anyone, anywhere in the world. The cost of the call is added to the stateroom account (€6/minute). Calls that you receive can be transferred directly to your stateroom or to any other communal area on the ship. To receive or send faxes, please see Reception.
Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.
There is a doctor on board available to the passengers on all our ships:
- The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
- The Sisterships, PONANT Explorers and Le Commandant Charcot also have a hospital for any small surgery.
- During the excursions, the passengers are accompanied by a doctor or a nurse.
- There is a fee for consultations on board . The price may vary according to the time and place of the consultation (hospital or staterooms). You must also pay for medications.
- The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.
Medical Consultations
There is a charge for medical consultations undertaken by the doctor or nurse on board. The price can vary according to the time and place of the consultation (hospital or stateroom). Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.
Special Medical Treatment
If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.
Seasickness
Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.
Our Sisterships, PONANT EXPLORERS and Le Commandant Charcot were designed for people with reduced mobility in mind:
- Specially designed staterooms;
- Access ramps allowing easy movement in communal areas;
- Posters, signage and stateroom numbers are translated into Braille.
Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.
If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.
Technical Accessories
We advise you to equip yourself with a ski mask, sunglasses, walking poles (available to purchase in the shop), a waterproof rucksack, binoculars, a technical watch, a mosquito head net (for the Arctic) and a waterproof pouch.
We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.
Sustainable development is enshrined in the company’s articles of association and has been at the heart of the PONANT project since its inception. Founded over thirty years ago by committed sailors, the company was born out of a desire to share a passion for the oceans and the treasures of the Earth. This responsibility commits us to a respectful dialogue with the environment and the populations we meet and to investing in many fields related to the preservation and development of the natural and cultural heritage of the polar and oceanic regions.
Clean Ships
We were among the first cruise operators in the world to abandon the use of heavy fuels, and our ships are equipped with electric diesel engines and SCR catalytic converters, which enable a reduction in fuel consumption and emissions. Our polar exploration ship, Le Commandant Charcot, is a hybrid-electric vessel, propelled by liquefied natural gas (LNG). LNG enables a 25% reduction in carbon emissions, an 85% reduction in nitrogen oxide emissions and a 95% reduction in fine particle emissions. Each time we design a new ship, we equip it with the latest available eco-technologies, enabling us to maintain our position as the cruise industry’s environmental leader, ahead of international regulations in some areas. A commitment recognised by many independent organisations:
- Our entire fleet is Clean Ship certified by the Bureau Veritas. This certification guarantees that our ships fulfil very precise criteria: emissions levels, waste processing, waste water etc.
- In 2020, PONANT was recognised as “the cruise operator with the greenest fleet in the world in terms of airborne emissions” by the German NGO, NABU.
- PONANT was awarded the Prix des Palmes du Tourisme Durable 2020 (Prize for Sustainable Tourism) in the “Voyage” category for the elimination of heavy fuel oil in favour of LS MGO.
- In 2019, PONANT became the first European cruise company to obtain the North American Green Alliance certificate. This certifies that its members have adopted practices and technologies that are respectful towards the environment.
- PONANT is also a signatory of the Charte Bleue from Armateurs de France, which commits the maritime sector to act to protect the marine environment.
Wastewater
All of the wastewater is treated by means of processes that exclude the use of chemical products. The recycled water is used to clean the exterior of the ship. The water that is discharged into the sea is treated, drinkable water.
Waste
We have optimised our organisation in order to reduce waste at the source. Waste is nonetheless still produced on board. As of 2020, 60% of this is sorted and recycled, with an objective of 85% set for 2023. We ensure the complete traceability of this waste.
Single-use plastics
We have eliminated the use of single-use plastics (straws, cups, food serving trays, laundry bags etc.). A metallic flask is issued to each passenger on expedition cruises and water fountains are available in the common areas of the ships. We are also developing the bottling of our water in glass bottles.
And so that everyone’s tastes are catered to, special menus are available on request for guests with specific dietary requirements (low-fat, vegetarian, gluten-free, etc).
- Spa
- Fitness Centre
- Hair Salon
- Sun Deck
- Panoramic Lounge
- Art Gallery/Photo & Video
- Ocean Young Explorers
- Privilege Suites
- Grand Deluxe Suites
- Deluxe Suites
- Prestige Suites
- Prestige Staterooms
- Bridge
- Owners Suites
- Prestige Suites
- Deluxe Suites
- Privilege Suites
- Prestige Staterooms
- Restaurant
- Prestige Staterooms
- Deluxe Suites
- Theatre
- Medical Centre
- Reception Desk
- Excursions Desk
- Shop
- Main Lounge
- Grill
- Pool
- Deluxe Suites
- Deluxe Staterooms
Get in touch with our team to start planning
Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.
Alternatively, leave your details and our team will get back to you as soon as possible.