The Authentic Cruise Company

Itinerary

Day 1: Reykjavík
Day 2: Reykjavík
Day 4: Tasiilaq
Day 4: Sermilik
Day 5: Skjoldungen
Day 6: Aappilattoq
Day 7: Narsaq
Day 7: Hvalsey
Day 8: Ikka Fjord
Day 9: Nuuk (Godthaab)
Day 10: Sisimiut (Holsteinsborg)
Day 11: Eqi Glacier
Day 12: Disko Bay
Day 13: Itilleq
Day 14: Kangerlussuaq Havn
Day 1: Reykjavík

Sprawling Reykjavík, the nation’s nerve center and government seat, is home to half the island’s population. On a bay overlooked by proud Mt. Esja (pronounced eh-shyuh), with its ever-changing hues, Reykjavík presents a colorful sight, its concrete houses painted in light colors and topped by vibrant red, blue, and green roofs. In contrast to the almost treeless countryside, Reykjavík has many tall, native birches, rowans, and willows, as well as imported aspen, pines, and spruces.Reykjavík’s name comes from the Icelandic words for smoke, reykur, and bay, vík. In AD 874, Norseman Ingólfur Arnarson saw Iceland rising out of the misty sea and came ashore at a bay eerily shrouded with plumes of steam from nearby hot springs. Today most of the houses in Reykjavík are heated by near-boiling water from the hot springs. Natural heating avoids air pollution; there’s no smoke around. You may notice, however, that the hot water brings a slight sulfur smell to the bathroom.Prices are easily on a par with other major European cities. A practical option is to purchase a Reykjavík City Card at the Tourist Information Center or at the Reykjavík Youth Hostel. This card permits unlimited bus usage and admission to any of the city’s seven pools, the Family Park and Zoo, and city museums. The cards are valid for one (ISK 3,300), two (ISK 4,400), or three days (ISK 4,900), and they pay for themselves after three or four uses a day. Even lacking the City Card, paying admission (ISK 500, or ISK 250 for seniors and people with disabilities) to one of the city art museums (Hafnarhús, Kjarvalsstaðir, or Ásmundarsafn) gets you free same-day admission to the other two.

Day 2: Reykjavík

Sprawling Reykjavík, the nation’s nerve center and government seat, is home to half the island’s population. On a bay overlooked by proud Mt. Esja (pronounced eh-shyuh), with its ever-changing hues, Reykjavík presents a colorful sight, its concrete houses painted in light colors and topped by vibrant red, blue, and green roofs. In contrast to the almost treeless countryside, Reykjavík has many tall, native birches, rowans, and willows, as well as imported aspen, pines, and spruces.Reykjavík’s name comes from the Icelandic words for smoke, reykur, and bay, vík. In AD 874, Norseman Ingólfur Arnarson saw Iceland rising out of the misty sea and came ashore at a bay eerily shrouded with plumes of steam from nearby hot springs. Today most of the houses in Reykjavík are heated by near-boiling water from the hot springs. Natural heating avoids air pollution; there’s no smoke around. You may notice, however, that the hot water brings a slight sulfur smell to the bathroom.Prices are easily on a par with other major European cities. A practical option is to purchase a Reykjavík City Card at the Tourist Information Center or at the Reykjavík Youth Hostel. This card permits unlimited bus usage and admission to any of the city’s seven pools, the Family Park and Zoo, and city museums. The cards are valid for one (ISK 3,300), two (ISK 4,400), or three days (ISK 4,900), and they pay for themselves after three or four uses a day. Even lacking the City Card, paying admission (ISK 500, or ISK 250 for seniors and people with disabilities) to one of the city art museums (Hafnarhús, Kjarvalsstaðir, or Ásmundarsafn) gets you free same-day admission to the other two.

Day 4: Tasiilaq

Discover the east coast of Greenland, where the alpine mountains merge closely with the sea, and the fjords are adorned with high snow-capped peaks and drifting icebergs. Follow in the wake of Captain Jean-Baptiste Charcot’s famous ship, the Pourquoi Pas?, which set off with its crew to discover Ammassalik. The name of this island is a reference to the capelin, a small silver coloured fish, whose presence announces to inhabitants the return of spring. This small island offers a spectacular and wild setting where the Inuit people chose to live. Set off to meet the inhabitants of this remote region, with deep-rooted traditions, and discover the Inuit culture.

Day 4: Sermilik
Day 5: Skjoldungen

Located on Greenland’s relatively rarely visited rugged east coast, Skoldungen Fjord has enchanting scenery with towering mountains tipped with snow, ice-scraped valley sides and sculptured icebergs in shades of white and blue. At the top of the fjord one can easily see the retreating state of the Thrym Glacier. The U-shaped fjord offers spectacular scenery and as an extra perk, it is not uncommon to see whales in the fjord.

Day 6: Aappilattoq

Aappilattoq is a small settlement near the western end of Prins Christian Sund in southwestern Greenland. In the local Greenlandic language the name means, “sea anemone”. This small village of 130 inhabitants, hidden behind a prominent rock, offers a good insight into the life of Greenlandic Inuit. A stroll through the village will reveal a small school and a church, along with the likely possibility of seeing a polar bear skin drying in the wind behind a local dwelling. People have lived off the land in the area around Aappilattoq since the 19th century. The tradition continues today as most people here hunt and fish to make a living.

Day 7: Narsaq
Day 7: Hvalsey

Northeast of Qaqortoq and at the end of a fjord, Hvalsey is one of the best examples of South Greenland’s many scattered ruins from the Norse period. Today the area is used for sheep-grazing, but until the 15th century the settlement at Hvalsey, and specifically Hvalsey’s church, played an important part. Christianity had spread its influence throughout Europe and eventually had reached remote Greenland, where it established itself in the country in 1000 AD. Hvalsey Church was built in the 14th century and is the best preserved of the churches in Greenland from that period. Apart from the church walls, historical ruins from the time of the Norse are just a few meters away.

Day 8: Ikka Fjord
Day 9: Nuuk (Godthaab)

Nuuk, meaning “the cape”, was Greenland’s first town (1728). Started as a fort and later mission and trading post some 240 kilometers south of the Arctic Circle, it is the current capital. Almost 30% of Greenland’s population lives in the town. Not only does Nuuk have great natural beauty in its vicinity, but there are Inuit ruins, Hans Egede’s home, the parliament, and the Church of our Saviour as well. The Greenlandic National Museum has an outstanding collection of Greenlandic traditional dresses, as well as the famous Qilakitsoq mummies. The Katuaq Cultural Center’s building was inspired by the undulating Northern Lights and can house 10% of Nuuk’s inhabitants.

Day 10: Sisimiut (Holsteinsborg)

Located just north of the Arctic Circle, Sisimiut is the northernmost town in Greenland where the port remains free of ice in the winter. Yet it is also the southernmost town where there is enough snow and ice to drive a dogsled in winter and spring. In Sisimiut, travelling by sled has been the primary means of winter transportation for centuries. In fact, the area has been inhabited for approximately 4,500 years. Modern Sisimiut is the largest business center in the north of Greenland, and is one of the fastest growing Greenlandic cities. Commercial fishing is the lead economy in the town‘s thriving industrial base.

Day 11: Eqi Glacier
Day 12: Disko Bay
Day 13: Itilleq

Itilleq is an idyllic little village located on a small island about ahalf a mile off the west coast of Greenland, and only about a mile north of theArctic Circle. It is one of the most picturesque villages in Greenland with itsquaint colorful houses surrounded by stunning rugged mountains and glaciers.Originally, the village of Itilleq was founded on another island in 1847, butwas later moved to its present location. The 100 people living here todaysurvive mainly on hunting and fishing, with a fish factory being the mainemployer.

Day 14: Kangerlussuaq Havn

The name Kangerlussuaq means “Big Fjord” in the local Kalaallisut language. The settlement of about 500 people is located in western Greenland on flat land at the head of a fjord with the same name. Kangerlussuaq is the site of Greenland’s largest commercial airport and most of the economy here is dependent on the air transportation hub and tourism. The rugged lands around the settlement support terrestrial Arctic fauna including muskoxen, caribou, and Gyrfalcons.

Owner's Suite
Grand Privilege Suite
Grand Deluxe Suite
Privilege Suite
Prestige Suite
Deluxe Suite
Prestige Stateroom
Superior Stateroom
Deluxe Stateroom
Owner's Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and balneo bathtub
  • A one-hour spa care for one person in the well-being space, chosen from the facial and body treatments on offer
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A second bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV, two armchairs and two sliding courtesy doors
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Grand Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge with sofa, TV and a sliding courtesy door
  • A bathroom with shower and a balneo bathtub
  • A private 12 m² balcony
  • Two panoramic sliding bay windows
Privilege Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and fruit basket upon arrival
  • Butler service
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with a king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A living/dining room with sofa, TV, 4-seater table and sliding courtesy door
  • A bathroom with shower and bath
  • A private 12 m² balcony
  • Three panoramic sliding bay windows
Prestige Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Champagne and fruit basket upon arrival
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • A bedroom with king-size bed (180 x 190 cm) and TV
  • A lounge with two armchairs, a TV, a sliding courtesy door and a sofa convertible to a king-size bed (180 x 190 cm)
  • Two bathrooms with shower
  • A private 8 m² balcony
  • Two panoramic sliding bay windows
Deluxe Suite

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • Priority boarding
  • Champagne and a basket of fruit on arrival
  • Service of a steward
  • An assortment of sweet or savoury canapés and a basket of fruit every day
  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A lounge area with a sofa (167 x 70 cm) and an armchair
  • A bathroom with shower
  • A private 5 m² balcony
  • A panoramic sliding bay window
Prestige Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A panoramic sliding bay window
Superior Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • A king-size bed (180 x 190 cm) and TV
  • A bathroom with shower
  • A window or round porthole
Deluxe Stateroom

Services provided

  • 24h room service
  • Inclusive Internet access Wi-Fi (availability dependent on navigation and latitude)
  • Individually-controlled air conditioning
  • Dressing room with shelves and closet
  • Dressing table and hairdryer
  • Hermès top-of-the-line bath products
  • Minibar included
  • Nespresso coffee maker and boiler
  • Electronic safe
  • Direct line telephone
  • Bose Bluetooth speaker
  • Flat screen TV, international channels (availability dependent on navigation) and videos on demand
  • 110V American (two flat pins)/220V European (round sockets with two round pins)
  • Three ADA staterooms

In addition to the common services provided to all our suites and staterooms:

  • One king-size bed (180 x 190 cm) or two single beds (90 x 190 cm) and TV
  • A bathroom with shower
  • A private 4 m² balcony
  • A window and a panoramic glazed swing door
Le Céleste
La Comète
Room Service
Le Céleste

A la carte meals are served at the table in the gastro restaurant. At lunch, a selection of dishes inspired by contemporary French brasseries will be offered. At dinner, it is time to sample the grand traditions of French fine dining, with menus to go with one of the best wines from our cellar, as recommended by our sommelier.

To the rear of deck 2 you’ll find a gastronomic restaurant big enough to seat all passengers together at one sitting.

  • Deck 2
  • 3,980 square feet
  • Capacity: 268
  • Breakfasts, lunches and dinners, French and international cuisine, elegance and refinement
  • Wine cellar
La Comète
  • Deck 6
  • Enjoy breakfasts, buffet lunches and themed dinners in a relaxed atmosphere at the grill restaurant on Deck 6.
  • 2,530 square feet
  • Interior capacity: 150
  • Exterior capacity: 60
Room Service

Whether you wish to have breakfast in the privacy of your stateroom, savour a snack in the middle of the day or enjoy your dinner in an intimate setting, our Room Service is available for you. Have a gourmet interlude and treat yourself from a varied menu at any time of day or night*.

Excursions
Excursions

Excursions & land itineraries

Each itinerary has been thoughtfully created by our teams to offer you a complete excursion experience. You can discover the hidden gems of the regions you visit in line with your interests.

Hidden creeks, ancient cities, UNESCO world heritage sites… the world reveals its hidden gems as you journey along the routes taken by travellers. In keeping with our ethos “Accessing the worlds treasures by sea”, we offer a wide choice of land excursions during all our cruises (except for expeditions). Chosen by our PONANT experts for their cultural value and historic interest, these excursions can last a few hours or a few days. If you need to stay on land overnight, we take care of your stay from start to finish, until you rejoin your ship. These longer excursions mean you can discover the unmissable sites of the region you are visiting, like Cuzco in Peru for example or the Mekong Delta in Vietnam.

You can access these trips by pre-booking two months before your departure date.

The Main Lounge
The Panoramic Lounge
Exterior Bar
Excursion Reception and Office
Theatre
Recreation Area
Shop
The Main Lounge

  • Deck 3
  • 2,740 square feet
  • Interior capacity: 110
  • Exterior capacity: 30
  • Tea rooms, bar, programme of live musical entertainment, dance floor
  • Access to the exterior terrace
The Panoramic Lounge

  • Deck 6
  • 1,185 square feet
  • Library, internet space, bar, live entertainment on certain evenings
  • Direct access to the panoramic terrace
Exterior Bar

  • Deck 6
  • Lounge area with seating for 50
  • Overlooking the pool deck
Excursion Reception and Office

On board the sisterships (Le Boreal, L’Austral, Le Soléal and Le Lyrial) and PONANT EXPLORERS, the reception desk and the excursion desk are arranged side by side to facilitate all your requests.

Reception: our receptionists can accommodate you 24 hours a day on all our ships (from 7 a.m. to 11 p.m. on Le Ponant) to answer all your needs, such as room service, etc.

The excursion office: the excursion team is available at all times to tell you about the onshore programmes, organise group or private excursions and to manage transfers at the start or end of the cruise.

On Le Ponant, the receptionist will answer all your questions about excursions.

Theatre

The Theatre

The Theatre* is the most unique meeting space on board. It’s the largest space on the ship and regularly accommodates all the passengers. It plays host to shows and entertainment as well as conferences from our experts, naturalist guides and guests of honours. The Theatre makes every cruise unique and enriching thanks to its constant and very accessible events.

  • Deck 4
  • 2,690 square feet
  • Capacity: 250
  • Conference room, concert hall/multi-purpose auditorium
  • Audiovisual equipment
Recreation Area

  • Deck 5
  • Studio Ponant: Special area for viewing and ordering photos/videos
  • Kids Club (games area + Wii and PS4)
Shop

On board all our ships, a shop is open during sailing. It offers a selection of presents and souvenirs: clothing, jewellery, beauty products, postcards and accessories.

The Spa
The Gym
The Hairdressing Salon
The Spa

All our ships feature an onboard spa. Equipped with massage cabins and a Turkish bath (Sister ships) or a sauna (Explorers), the spa offers a wide choice of top-of-the-range treatments provided in association with SOTHYS™ or CLARINS (Le Bellot and Le Jacques-Cartier only), leading French spa and wellness centre brands.

Discover a range of facial treatments, aromatic baths, exfoliation and body massage treatments designed to provide moments of complete relaxation. You can also supplement your beauty ritual with additional services such as hair-removal, makeovers, manicures and pedicures.

Prices and details of services in the PONANT Yacht Spa menu.

The Gym

The gyms on our ships are equipped with the very latest Technogym© equipment and machines. Treadmills, exercise bikes, Kinesis Wall© strength training machines and many other types of equipment are all provided in a laid-back relaxing environment. The wide floor-to-ceiling windows looking out over the sea add undeniable charm to the exercise sessions.

Each day also begins with organised morning workout sessions, either out in the open air or in the theatre. These are supplemented by water aerobics in the pool, or in the sea off the beach for PONANT passengers, when the situation allows it.

The Hairdressing Salon

Provided in partnership with KÉRASTASE® and L’ORÉAL PROFESSIONNEL®, the hairdressing salon offers a complete range of top quality treatments designed to strengthen, nourish and reinvigorate hair’s shine and brilliance. Our stylists are available to serve all your styling, highlighting, colouring, cutting and tailored hair advice needs.

Laundry
Smoking Policy
Power Adapters
Age Restrictions
Languages
Services
Wi-Fi
Medical Facilities
Guests with reduced mobility
Dress Code
Laundry

Your stateroom Officer will be able to take care of your laundry**. The washing and ironing of your clothes will take between 24 and 48 hours. Only ironing** can be delivered on the same day. As dry-cleaning is not possible on the ship, please only give us clothes that can be washed in water.

** These services are not free of charge and are billed directly to your stateroom account.

Smoking Policy

PONANT ships are non-smoking, even on the stateroom balconies. Smoking is only allowed in the exterior parts of the ship designated for the purpose.

Power Adapters

A number of electrical outlets are provided for our cruise guests to use in our common areas.

European power sockets

the 220 volt 50 hertz alternating current is distributed by sockets meeting European standards. Onboard power is 200 volt AC (European standard) and 110 volt AC (North American standard). For safety reasons, hair irons and clothes irons cannot be used in staterooms. Please note that on Le Ponant, 110 volt AC is only available in stateroom bathrooms.

Age Restrictions

Children under one year of age shall not be authorised to embark on the ships.

On classic cruises, children are accepted from the age of one, with a maximum of 5 children between 1 and 6 years old on board.

On “expedition” cruises children are accepted from 6 years old (except cruises aboard Le Commandant Charcot) and must be fully independent during all the outside activities organised and during disembarkation in rubber boats, be sufficiently tall to sit on the inflatable sides of the boats, and old enough to understand, and immediately respond to the orders given by the persons in charge. As a result, children’s participation in any activity in an inflatable boat shall be subject to the agreement of the Captain and of the Expedition Head, depending on the sea conditions, and the difficulty of disembarking at each location visited. The ships do not carry Parka’s in children’s sizes. Parents must arrange to bring a suitable Parka for children. In all cases, children and young people under the age of 18 are at all times on board or on land under the full and total responsibility of their parents or carers.

For all “expedition” cruises on board Le Commandant Charcot, children are accepted from 8 years old only.

Children aged 4 years or more can be welcomed in the Kid’s Club when the service is offered on board (consult the list of cruises concerned).

Languages

The crew are bilingual in French and English. All signage and announcements made are in French and English. On certain cruises, crew members also speak other languages.

Services

On board our vessels you can enjoy the following services:

  • Reception desk 24/7 on our Sisterships, Le Paul Gauguin and PONANT Explorers, and 7:00AM to 11:00PM on Le Ponant,
  • Customer Service Office,
  • Excursions Office,
  • Breakfast in your stateroom,
  • Butler service on Sisterships: for passengers staying in one of the suites on deck 6.
  • Stateroom service (Free & available 24/7),
  • Wake-up service by the reception,
  • Laundry,
  • Boutique,
  • Fitness room,
  • Wellness area,
  • Group sessions of gym,
  • Outdoor pool (except for Le Ponant),
  • Photography/video service (except for Le Ponant),
  • Bars,
  • Postal service,
  • Restaurant,
  • Only onboard Le Commandant Charcot :
  • Alain Ducasse restaurant (Deck 5)
  • Brasero and Blue Lagoon
  • Indoor pool
  • Snowroom
  • Cigare Lounge
  • Private fitness sessions (depending on the availability of the coach, non included, priority for the passengers of the Owner Suite, Duplex Suites, Prestige and Grand Prestige Suites).
Wi-Fi

Free Wi-Fi internet access is available on all of our ships, in both the staterooms and the communal areas. One or several computers are at your disposal in the recreation centres. Please note that the Wi-Fi connection may be discontinued depending on the navigation area and landscapes that may block the vessel from satellite coverage, especially at high latitudes (no connection possible beyond 80° North or South), or for technical reasons beyond our control.

Medical Facilities

All the ships have a doctor and a nurse available on board, except Le Ponant, on which there is a nurse and a telemedicine service available:

  • The schedules of consultation are listed each day in the log book (emergency consultation 24/7).
  • The Sisterships, PONANT Explorers, Le Paul Gauguin and Le Commandant Charcot also have a hospital for any small surgery.
  • During excursions, cruise guests are accompanied by a doctor or a nurse to provide first aid when away from the ship.

Medical Consultations

Consultations, medical or surgical treatments, and laboratory-based or medical imagery-based (radiology) analyses carried out on board by the doctor or the nurse have to be paid for. The price can vary according to the time and place of the consultation (hospital or stateroom). The prices for all treatments and procedures are displayed in the waiting room. Any medication must also be paid for by the passenger. If using medications on a regular basis make sure to bring adequate supplies for the duration of your cruise.

The doctor on board is not authorised to distribute sick leaves and prescriptions. Only accounts and invoices are provided which may be used by the passenger to obtain a refund from his/her health insurance if his/her contract allows.

Special Medical Treatment

If you have any special treatment, we ask you to inform the reservation service when you register for the cruise, to note it on the information sheet before departure, then inform the on-board crew at the moment of departure and always keep your medication with you for the duration of the cruise.

Seasickness

Our ships (except Le Ponant) have stabilisers equipped with dynamic fins which adapt to the movements of the ship. This system allows the ship to anticipate and compensate for the pitching and tossing of the sea to achieve greater stability. Passengers suffering from seasickness will see their symptoms alleviated and are pleasantly surprised to not feel uncomfortable during their journey. However it is wise to bring travel motion medication with you for peace of mind.

Guests with reduced mobility

Our Sisterships, PONANT EXPLORERS, Le Paul Gauguin and Le Commandant Charcot were designed for people with reduced mobility in mind:

  • Posters, signage and stateroom numbers are translated into Braille.
  • Specially designed staterooms;

Access ramps allowing easy movement in communal areas:
– Decks 3 (307), 4 (407) and 5 (509) on board the Sisterships: three 18 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and in the case of the cabins on decks 4 and 5 only, a 4 m² balcony fitted with a small exterior wheelchair access ramp.
– Decks 4 (431) and 5 (527) on board the PONANT Explorers: two 27.5 m² double cabins adapted for wheelchair access and fitted with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 4 m² balcony with a small exterior wheelchair access ramp.
– Decks 6 (626 and 628) and 8 (818) on board Le Commandant Charcot: three 28 m² double cabins adapted for wheelchair access and equipped with either a double bed (180 x 200 cm) or two single beds (90 x 200 cm), a bathroom with shower and toilet, and a 7.5 m² balcony with a small exterior wheelchair access ramp.
– Deck 4 (415 and 416) on board Le Paul Gauguin: two 21 m² double cabins adapted for wheelchair access, with cabin 416 fitted with a queen size bed (160 x 200 cm) and cabin 415 fitted with two single beds (90 x 200 cm), and with both cabins featuring a panoramic window and a bathroom with shower and toilet.

Despite these arrangements, each passenger should be able to be independent or travel with a close family member or friend who can give them whatever assistance they require during their trip.

If a person has not been judged suitably fit for travel in complete safety, the company reserves the right to refuse their embarkation. Disembarkation in difficult places or in a Zodiac® is subject to the approval of the Captain, who will always have the safety and wellbeing of the passenger in mind.

Dress Code

We advise our passengers to wear casual and elegant outfits at their convenience, and more formal attire for the Captain’s Dinner.

Deck 6
Deck 5
Deck 4
Deck 3
Deck 2
Deck 6
  • Pool
  • Grill Restaurant
  • Internet Café
  • Library
  • Panoramic Lounge
  • Panoramic Terrace
  • Grand Deluxe Suite
  • Deluxe Suite
  • Owner’s Suite
  • Staterooms
Deck 5
  • Fitness Room
  • Spa
  • Hammam
  • Hair Salon
  • Image & Photo Desk
  • Bridge
  • Staterooms
Deck 4
  • Theatre
  • Staterooms
Deck 3
  • Main Lounge
  • Shop
  • Excursion Desk
  • Reception Desk
  • Medical Centre
  • Staterooms
Deck 2
  • Marina
  • Gastronomic Restaurant

Get in touch with our team to start planning

Call and speak to a member of our experienced team today on +44 (0)1491 528 988 or email info@authenticcruises.co.uk.

Alternatively, leave your details and our team will get back to you as soon as possible.