Gems of West Greenland: Fjords, Icebergs, and Culture

Quark Expeditions aims to be the leader in responsible polar tourism, the ‘go-to’ operator for conscious travelers and the preferred partner of the world’s most responsible brands. As a polar-focused tourism operator, our sustainability principles are integral to every decision we make, whether it’s in the polar wilderness or in the places we work every day. We employ the best people in the industry and will lead the industry in the diversification of our workforce. We work to reduce our impact, catalyze change in the industry and help improve our suppliers’ operations.

We’re proud, long-time members in key industry organizations, such as the Association of Arctic Expedition Cruise Operators (AECO) and the International Association of Antarctica Tour Operators (IAATO). We adhere to these organizations’ stringent guidelines, which are designed to ensure the Polar Regions are protected for future generations.

When it comes to our footprint, the most substantial impact we can have is how we get you, our guest, to the remote Polar environments and how we preserve those majestic environments once we get there.

Quark Expeditions aims to reduce our carbon emissions per passenger by 10% through fleet improvements and changes in order to reduce our impact. We’re working with our supply chain to measure, report and reduce their emissions, and our office and field operations aim to reuse or recycle 100% of waste on Quark Expeditions-owned vessels.

In 2019, an analysis of our historical ship fuel consumption showed that we decreased emissions by 13% from the 5-year average emissions per passenger per day. The purpose of this analysis was to establish a baseline and to further reduce our Scope 1 carbon emissions.

In terms of waste, Quark Expeditions has taken steps to reduce the amount of waste we are sending to landfills, including avoiding single-use plastics and partnering in the SeaGreen recycling initiative in Ushuaia. We’re working towards a zero-waste plan on Quark Expeditions-owned vessels.

Quark Expeditions aims to be the leading expedition investor in outreach projects within the polar regions, working with a wide circumpolar network of scientists, community leaders, and sustainable innovators. Our goal is to contribute a minimum of $500,000 USD each year through in-kind donations, Quark Expeditions funding, and funds from passenger auctions in support of key polar environmental research, community engagement and sustainable development projects.

Nalunaiqsijiit, the Inuit Cruise Training Initiative, is a program dedicated to providing Nunavummiut with the qualifications and certifications required to work onboard expedition cruise ships, through in situ training and experience onboard ships. Quark Expeditions is excited to have hosted two Nalunaiqsijiit interns onboard Ocean Adventurer during the 2019 Arctic season, and have invited an additional four during the 2019/20 Antarctic Season.

Thanks to our guests’ support, proceeds from Quark Expeditions’ onboard auctions have contributed an average of $200,000 each year to organizations dedicated to polar environmental research, community engagement, and sustainable development projects.

Some of the organizations we’re supporting this year include the South Georgia Heritage Trust, Penguin Watch, Seabird Watch, and Polar Bears International.

Quark Expeditions welcomes passengers age of 8 and above on all trips with a signed waiver by a parent prior to trip commencement. There are however some caveats and restrictions to be aware of:

Children on Ship-based trips
Quark Expeditions welcomes passengers∘ age of 8 and above and under the age of 16 at time of travel with a signed waiver by a parent prior to commencement on any Quark Expeditions trip, provided they meet height and weight requirements (weight of 64lbs or 29kg and 48″ or 1.2 m. tall). Children under 8 years old at the time of travel are not allowed to participate in the trip.

Children Ship-based Adventure Options
Adventure Options on ships are available for all persons over the age of 16. Children under the age of 16 are not allowed to participate in Adventure Options. Parents must be with children under the age of 16 at all times, so the parent’s participation in Adventure Options may be limited.

MEDICAL CLINIC

The Clinic is located on Deck 3. In case of emergency, the doctor is available 24 hours a day, and can be contacted through reception

or any member of the Expedition Team.Quark provides an English-speaking doctor on board who manages a medical clinic stocked with a supply of common prescription medicines and basic first aid equipment. If you are under regular treatment for any ailment, you must bring a sufficient supply of medicine for yourself. We cannot accept responsibility for not having a specific brand or type of drug on board. Should you fall ill, the doctor will refer to the medical forms that you completed and returned to us; therefore it is vital that the information you provide is complete and accurate.

The dress code on the ship is casual, though some may choose to dress up a little for the Captain’s Welcome Reception.

To protect the health and safety of its guests, Quark Expeditions® maintains a no smoking policy in the interior of the ship including cabins, near Zodiacs and on landings. Smoking on the ship is permitted in the designated smoking area only, which your Expedition∘ Team members will be happy to point out for you. Always make sure to extinguish cigarettes properly and dispose of them in the proper receptacle. Please, never throw cigarettes overboard.

If you do not eat meat there is a wide selection of vegetables, pasta, grains and fruit available. Quark Expeditions® is able to cater to most special dietary requests, as long as you clearly indicated your needs on the required expedition forms when you booked your voyage. Menus will be clearly labeled for vegetarian and gluten free options, but please do notify your server of the dietary restrictions you indicated on your form. We regret that kosher food cannot be prepared. 

A complete list of laundry fees will be provided on board. Laundry is collected each morning; please allow 48 hours for your laundry to be returned. Ironing services are also available at a minimal charge. We encourage you to take advantage of the laundry services, as it will mean you can pack fewer articles of clothing. If you prefer to hand wash small items in your cabin, please remember to bring environmentally friendly detergent.

All our vessels have WiFi onboard. Please note that we travel to some of the most remote parts of the world. As we utilize satellite equipment for our connection, it is possible that occasional degradation or outages of services may occur. Personal communication services are not always guaranteed throughout your voyage. Please refer to your Ship Book for specific WiFi details of your ship. We encourage passengers to disconnect from digital life and reconnect with the natural world.

If you are concerned about staying in touch with friends and family while onboard, you can also find Emergency Contact Information for the ship on your Final Document that you’ll receive approximately one month prior to departure. You can leave these details with your friends and family for peace of mind.

MAIL

Sending polar mail is still a rare and memorable way for loved ones to receive a memento from your voyage. Mail may be posted from the ship and will be charged to your on board account. Please deposit your mail at reception with your cabin number and name noted clearly in the upper right-hand corner of each card or letter. If your voyage visits a research base, we may be permitted to leave mail. If we are unable to post the mail during your voyage, staff will attempt to do so on subsequent voyages. Please note, delivery can take many months and cannot be guaranteed.

STAYING IN TOUCH WHILE ON BOARD

When you are not busy exploring the natural beauty of the Polar Regions, you may have the ability to make phone calls, check emails and use the internet while on board. 

Please note that we travel to some of the most remote parts of the world. As we utilize satellite equipment for our connection, it is possible that occasional degradation or outages of services may occur. Personal communication services are not always guaranteed throughout your voyage. We encourage passengers to disconnect from digital life and reconnect with the natural world.

To access email or internet on your personal computer, tablet or smart phone, you can purchase a data credit. You can access network spots found throughout the public spaces of the ship. In some cases, the connection will also work from your cabins; however the best connections will be from public areas. You can also use any 64 kbps web-enabled chat service apps you have downloaded to your device prior to your departure (e.g. WhatsApp, WeChat, Facebook Messenger, iMessage, etc.) free of charge, without purchasing a data credit. Only text will transmit over these services while on board.

If you would like to make phone calls from the ship, Voice credits are also available for a small fee, and allow calling from your cabin to shore telephones at various rates per minute, dependent on location and type of phone you are dialing (calling mobile phones tends to be more expensive). Current prices for these optional services will be posted on board the ship. Please note we cannot provide refunds for unused voice or data credits.

ONBOARD WEBSITE

Our free onboard website is an excellent resource for daily programs, expedition team biographies, photos, and other voyage information. Visit http://www.MyQuarkVoyage.com during your expedition to take advantage of the materials. Access to this site is available free of charge, even if you have not purchased data. Contact Guest Services if you experience any difficulty logging on.

During days at sea, you’ll enjoy lectures and workshops presented by our Expedition Team and spend time on deck looking for seabirds and cetaceans. Other days are packed full with multiple landings, Zodiac cruises and activities. Exhausting or relaxing, smiles abound as do great meals from your onboard chefs!

We have a number of policies and procedures that help make sure things run smoothly on the Ultramarine, so take a look below to help get the most out of your time aboard.

SCHEDULE CHANGES

While a daily program will be posted, sometimes new opportunities present themselves on short notice – so expect the unexpected and enjoy knowing that staff members are always here to make sure your expedition is as memorable and enjoyable as possible!

SAFETY ON BOARD AND ASHORE

Your safety and security are a top priority for our Expedition Team and crew members. Knowing how to safely move about your ship, act ashore and handle both wet and dry landings will help ensure you have a hassle-free expedition. Please take time to read the instructions in this important safety section.

SAFETY WHILE ON DECK

Be careful while walking around the outer decks, as footing can be slippery. Always use the handrails and wear proper closed-toe, nonslip footwear. Slip-on sandals, slippers or flip flops are neither safe nor suitable for wearing on board.

STAIRS & DOORS

There are high steps in many doorways that lead to the outer decks, please watch your step and proceed with caution. When passing through doorways or walking in your room, do not place your hands around the edges of doors. Be aware that if doors are not closed or latched open properly, they present a danger and can open or close violently and unexpectedly as the ship moves across the sea.

SAFETY BRIEFING & LIFEBOAT DRILL

By international maritime law, you must participate in an emergency drill within 24 hours of sailing. Upon embarkation, you will have a safety briefing to outline appropriate behavior on board, and emergency procedures. Afterward, a drill will be conducted to familiarize you with your lifeboat, life vest and emergency evacuation route. This mandatory drill will be scheduled as soon as possible by the Expedition Leader. You will be provided with full details after you embark.

CONDUCT ASHORE

• For safety reasons, never walk alone while ashore. Always travel with someone else, or as part of a group.
• If weather conditions deteriorate the Captain will sound the return to ship signal (continuous short blasts). If you hear this, immediately return to the landing area or follow instructions from staff members.
• Do not litter. Take only photos and leave only footprints.
• Be punctual, as on time boarding and efficient landings mean we’ll have more time to explore at future landings. 

HELICOPTER SAFETY

The Ultramarine provides an expedition adventure above that of many other ships – by taking you on helicopter excursions. Helicopters allow us to take you on aerial sightseeing adventures, to bays that are inaccessible to shore landings, as well as glaciers high atop mountains!

Please see your expedition brochure for details on whether helicopter activities are offered on your itinerary, as helicopter operations are not permitted in certain regions (for example, Svalbard and South Georgia). Weather conditions permitting, you will find that we make good use of the helicopter operations. As your safety is our first concern, a mandatory briefing will be held before the first helicopter excursion. You will be required to sign the Helicopter Waiver form before your first flight. Please note that the decision to fly is ultimately up to the Pilot in Command who will be working closely with the Captain and Expedition Leader.

You will be assigned to a small group for your flightseeing excursion. Please note that as weather factors and time constraints can shorten the time available for helicopter flights on any given day, no particular day or time can be guaranteed for flightseeing, and all helicopter operations are weather- and logistics-dependent. 

DRESS APPROPRIATELY FOR SAFETY

There is some possibility that you could be stranded ashore or on the ice for a period of hours until conditions improve for your helicopter to return. In the unlikely event that you are grounded for a long duration, the Expedition Team will prepare a base camp with a large tent for shelter and emergency supplies. Be sure to always dress warmly in layers, including your Quark Expeditions® parka as your outer layer which is weatherproof in case this eventuality occurs. Bring along extra clothes and water in a small waterproof backpack on each of your helicopter rides. 

ADVENTURE TAKES TIME

Be aware that even in the best conditions, it may take six hours for 100 people to make a 20-minute helicopter flight inland. For efficient operations, weather, or refueling and maintenance, the helicopter may not be available for you to return immediately.

PROCEDURES FOR BOARDING A HELICOPTER:

• Dress warmly for all excursions.
• Follow instructions from the Helicopter Team on life jacket procedures during helicopter excursions.
• Watch your footing on deck, walk slowly and deliberately.
• Stay clear of the helicopter deck.
• Remain at the muster area well away from the helicopter deck until instructed by the Helicopter Team.
• When in a hurry, slow down – the noise of the helicopter can be unsettling.
• An Helicopter Team member will always direct you to the helicopter doors.
• Always approach and leave the helicopter from the front.
• Never approach and leave the helicopter unsupervised.
• Beware of the down-draft.
• Ensure that your belongings are properly secured.
• Carry long items, such as tripods or walking sticks, below your waistline.

SHOWERS AND TOILETS

Each cabin has a private bathroom with shower and heated floors, toilet and wash basin. Shampoo, conditioner and shower gel are provided for your use.

ELECTRIC CURRENT

The electrical supply on board is 220 volts, 50 Hz. Passengers coming from the USA and Canada may need to bring a small 220v/110v converter. Before you buy a converter, check your electronics, as most modern cameras, computers and devices are already compatible to use 220/110 volts.

The electrical outlets found in your cabin and around the ship accept standard European two round pin plugs, so you may need to bring a travel adapter. You’ll also find a USB outlet at each bedside, and some in the public presentation spaces.

Please be aware that the electricity supply may not be sufficient to power your electronic devices at all times. It is recommended that you check the voltage of your device before plugging it in, as the device may be damaged if the incoming voltage is higher than that for which it is manufactured. Please see www.quarkexpeditions.com/en/terms-and-conditions for more information.

HAIRDRYERS

There is a hair dryer included in each cabin.

BATHROBES

The bathrobes in your cabins are on loan for you to enjoy for the duration of your expedition.

VALUABLES

Please store your valuables in the safe in your cabin. We recommend you travel with as few valuables as possible.

WATER

All passengers receive an eco-friendly, reusable water bottle in their cabin upon arrival. There are water filling stations throughout the ship.

ONBOARD ACCOUNTS

To make things as stress-free as possible, items you purchase from the Polar Boutique, lounge or bar (including drinks) are charged to your ship account. Cabin charges can also include laundry, postage, communication charges and adventure options booked on board (space permitting). Payments of shipboard accounts are made towards the end of the expedition, at the reception area. The US dollar is the standard currency on board. You can use cash, Visa, MasterCard or American Express credit cards to pay your shipboard account. Personal checks are not accepted.

Note: If you are sharing a cabin and would like separate accounts, you must advise reception.

GRATUITIES

We understand this is a very personal subject and whatever amount you give is at your own discretion. As a guideline, we suggest the amount of US$15 to US$20 per traveler per day. At the end of the voyage you will have the option to charge a gratuity amount to your onboard account, or to place cash in an envelope. Gratuities are shared among our hotel and expedition team members.

BRIDGE VISITS

During your voyage you may be given access to the Bridge, where you can observe how the Captain and officers sail and navigate the ship. However, the Captain and Bridge officers do restrict access during arrivals and departures from port and during times of complicated navigation. As the Bridge is an important working area on the ship, we ask that you keep noise to a minimum to avoid distracting the officers from conducting their jobs efficiently. Understandably, Bridge etiquette includes a ‘no eating, drinking or smoking’ policy.

ELEVATOR

The onboard elevator system is available for travel between decks. However, for your safety this elevator will be shut down during any periods of inclement weather.

Because Quark Expeditions’ fleet of small polar vessels carry a maximum of 199 guests, there’s an almost instant camaraderie and intimacy that you won’t get on larger cruise ships. Within your first day or two of your expedition, you’ll be on first-name basis with many of your fellow guests, as well as with members of the Expedition Team. That invariably means you’ll spend time together on ship sharing your day’s adventures, showing one another favourite wildlife photographs taken during your off-ship adventures—quite possibly over a drink in one of the on-ship bars or lounges.

Great news! As of our Antarctic 2024/25 sailing season, beer, standard wines and spirits, as well as cocktails, will be available to guests at no charge during bar service hours and dinner as part of our “Raise a Glass and Stay Connected” campaign. This complimentary bar service is available to all guests.

Just as our free Wi-Fi will help you stay connected with friends and family, our complimentary bar service helps you connect and spend time with your fellow guests on your voyage. After all, making connections is one of the most memorable experiences of exploring remote parts of the Arctic and Antarctic regions with like-minded travelers.