Everything That Matters, Included.

All-inclusive means more with Silversea. Destination-inspired dining, premium beverages, complimentary Wi-Fi, a cutting-edge fitness center and spa, and engaging experiences that inspire and entertain are all part of your voyage. Unwind in Otium Spa’s sauna as you glide past glaciers. Expand your perspective with guest lectures after exploring ruins. Delight in brilliant performances that bring local culture from shore to ship. Every comfort you could imagine is included — along with countless touches you’d never expect.

Butler service in every suite: All guests are pampered equally aboard our ships. We are the only cruise line worldwide to include butler service in every suite and category. A staff-to-guest ratio of nearly one to one ensures that your every wish is fulfilled with earnest precision, from the concierge who can customize your voyage to the butler who serves your breakfast in suite.

Complimentary beverages everywhere: Enjoy a glass or bottle of champagne, wine, beer, or premium spirits on the house. We’ll also ensure you’re well stocked with water, juices and soft drinks in the public bars and your suite. Our Silversea promise is to keep your mini-bar full of your favorite drinks—alcoholic beverages (including wine, spirits and mixers) or cold bottles of water for hot, sunny days! Your butler will replenish daily, but if you want a little extra, ask, and we’ll ensure you get exactly what you want.

Culinary innovation: Enjoy breakfast in your suite or lunch and dinner in one of our specialty restaurants. Our gourmet dining options welcome you for an unforgettable meal. Our regionally inspired S.A.L.T. Bar, Kitchen and Laboratory concept offers a deep-dive culinary immersion beyond anything you have ever experienced aboard a cruise ship. Our specialty dining options include local and international dishes for those who take their dining seriously.

Gratuities and personalized service on board: Setting sail on Silversea promises peace of mind from start to finish. That means no worrying about tipping the butlers or staff. Our crew-to-guest ratio of almost 1:1 ensures flawless service from pole to pole, but with us, you never have to think about who should get a tip, how much you should give and when. It’s all included! We believe that not having to deal with tipping helps make your luxury cruise even more special and stress-free. And that is worth every penny.

Shore excursion credit: Unlock meaningful moments in port with a Shore Excursion Credit, available on Classic voyages with the All-Inclusive Plus Fare. Whether you’re seeking cultural immersion, experiences in nature, or local flavors — the Shore Excursion Credit is your key to deeper, more personalized exploration in every port. Designed to enrich your shoreside discovery, the credit value varies by voyage. Explore on your terms, with the flexibility to choose the adventures that speak to you.

Silversea cruise guidelines state that children under the age of 18 must be accompanied by a parent or other responsible adult aged 21 or over, in the same or a connecting suite, for the duration of the voyage. Each suite that includes a minor must have at least one adult aged 21 or over present. If the adult accompanying the minor is not their parent, a Parental Consent Guardianship Form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services Department at SpecialServices@Silversea.com for a Parental Consent Form.

Guests must be 21 years of age or older to purchase or consume alcohol. Silversea reserves the right to refuse service to anyone who, in its sole judgment, may be under the influence of alcohol or in any circumstance necessary to preserve the health and safety of guests and crew.

Silversea cannot accommodate infants less than six months of age and reserves the right to limit the number of children less than three years of age. Parents are required to sign a notarized waiver prior to sailing to grant a valid booking for children ages between 6 months and 1 year old. A signed and notarized waiver will be required for all children of these ages.

Although Silversea accepts guests over the age of 6 months (over the age of 5 years for Silversea Expeditions), there are no special programs for children on board our ships, and Silversea does not provide childcare, entertainment, or supervision. Silversea reserves the right to limit the number of children less than 3 years of age.

Children under the age of 8 years are permitted to participate in suitable Shore Excursions or shuttle services only if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under 8 years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat, or harness, provided it is compatible with the local touring vehicle and can properly secure the child.

To ensure guest safety and comfort, the following minimum ages apply to expedition activities:

Zodiac Cruises: Minimum age 5 years, accompanied by an adult.

Snorkeling: Minimum age 12 years, accompanied by an adult.

Kayaking: Minimum age 14 years when accompanied by an adult, or 16 years to participate solo.

As Silversea does not provide childcare services, an adult family member must remain onboard with any child who does not meet the minimum age requirements.

Pets cannot be accommodated on any Silversea cruise.

Inoculations

Generally, inoculations are not required in most areas where Silversea travels. These requirements are subject to change and it is recommended that you verify current guidelines with your travel professional prior to departure. Please note that when travelling to countries that do require inoculations, written verification will be necessary. Before taking any trip overseas, it is wise to check with your doctor, particularly if you are under a doctor’s care.

Medical Services On Board

Each Silversea ship is equipped with a Medical Centre, which is customarily staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide ongoing treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel. Guests requiring oxygen for medical reasons are welcome to bring an oxygen concentrator onboard. Guests wishing to bring their own portable oxygen tanks must obtain prior written authorisation from Silversea, as restrictions may apply.

Pregnancy

Silversea policy regarding pregnancy is derived from the Cruise Lines International Association endorsement of the American College of Emergency Physicians Health Care Guidelines for Cruise Ship Medical Facilities, which can be found at https://www.acep.org/. This includes the guideline that “Pregnant women who have entered the 24th week of estimated fetal gestational age at any time during the cruise should not be eligible to sail with the ship. It is Silversea policy that any Guest who will have entered her 24th week of pregnancy or greater, at any time during the cruise, will be prohibited from sailing.The Guest and treating physician should consider before any cruise that there is no Obstetrician/Gynecologist available on the ship, and that pregnancies, when unstable and poorly controlled, are potentially life-threatening, especially without back up. A Guest may be at sea for several days without any immediate hospital and/or specialist back up, and that since the proposed itinerary is not within the U.S., and the availability of specialized shore side facilities can be problematic. All guests are required to sign a health questionnaire at check-in to ensure they are aware of our pregnancy policy. If you have already booked a cruise or cruise tour and do not meet this requirement, please contact your travel agent or airline.

Prescription Medication

For your convenience and wellbeing, it is important that you bring a sufficient supply of any prescription medicine you may need. Prescriptions cannot be refilled onboard, and usually cannot be refilled overseas. To prevent delays in clearing Customs, it is also a good idea to travel with a doctor’s letter explaining that your prescription medication is required for your continued health. It is also recommended that the medicine remain in its original container with the original pharmacy label intact.

Special Medical Conditions

If you have any existing medical condition that may require attention, or should you require oxygen for medical reasons whilst onboard, please send written notification prior to your voyage to specialservices@silversea.com or via fax to 954-759-5049. Please note that an oxygen concentrator is the only form of oxygen equipment that the Silversea ships can accommodate. Guests who rely upon wheelchairs must bring their own. Please note that not all shore excursions are suitable for guests with impaired mobility.

Health & Medical Requirements

All guests are required to report in writing to Silversea at the time their reservation is made:

Any physical or mental condition that may require medical or professional treatment or attention during the voyage.

Any condition that may render the guest unfit for travel, or that may require special care or assistance.

Any condition that may pose a risk or danger to the guest or anyone else onboard the ship.

Any condition that may require oxygen for medical reasons.

Any intention or need to use a wheelchair cart, other mobility device or a service or assistance animal aboard ship.

By booking passage and by boarding the ship, the guest represents and warrants that he / she is physically and otherwise fit to travel, and that the guest will comply at all times with applicable rules and regulations of the ship and orders and instructions of the ship’s officers and medical staff. Silversea reserves the right without liability to require a guest to disembark and / or to refuse to board and transport a guest who, in the judgment of Silversea or the ship’s Master, is unfit to travel or may require care beyond that which Silversea is reasonably able to provide. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.

For guests travelling aboard Expedition Fleet vessels, Silversea strongly recommends wheelchair guests travel with someone who is able

to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and / or wheel-off access may not be available at some ports-of-call. Wheelchair guests must bring their own collapsible wheelchair.

Complete valet services, including laundry, pressing and wet cleaning, are available at an additional charge and may be arranged through your butler. Customary charges will apply. A self-service launderette (excluding Silver Origin) offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

I have allergies. Can special detergent be used to wash my sheets and towels?

Silversea can notify Housekeeping Services of your preferences. Please email specialservices@silversea.com in advance of your cruise.

During the day, guests are welcome to dress in relaxed attire comparable to five-star resort wear. Lightweight, comfortable clothing and flat or low-heeled shoes are recommended for time spent on outdoor decks.

Starting at 6:00 p.m. each evening, Silversea maintains a dress code of modern luxury. Evening wear falls into different categories, and a detailed dress code policy is provided here.

A reasonable amount of cruise luggage may be brought aboard the ship without charge. For Silversea guests or guests on land programmes, luggage must be handled in accordance with regulations and tariffs of airlines and/or ground operators.

Luggage allowance policies may vary by airline, destination and class of service. Most, if not all, airlines strictly enforce their carry-on and checked luggage policies and you may be required to pay additional fees should the weight and size of your luggage be outside the airline’s set policy and/or the number of pieces exceed the free luggage allowance. Since the airlines’ policies change frequently, it is strongly recommended that you or your travel professional obtain current baggage allowance restrictions via the airline’s website or by contacting the air carriers directly.

Please note that guests are, at all times, fully responsible for any/all airline baggage fees. For travel to/from and within the United States, please visit https://bags.amadeus.com/ or the individual air carriers’ website for a complete listing of baggage fees.

Silver Shore Land Adventures may impose additional baggage limitations. Your final travel documents include the details of your Land Adventure’s baggage limitations, if applicable. All luggage must be securely packed and tagged with the supplied pre-printed cruise luggage tags supplied as part of your documentation package. In accordance with airport security restrictions for carry-on baggage, it is recommended that you hand carry travel documents (passports, visas, inoculation verification, cruise and air tickets), medications and valuables. Liquid, fragile, perishable and other articles not suitably packed are transported at your own risk. Under no circumstances may dangerous items (including but not limited to: explosives, firearms, combustible or illegal substances) be taken aboard the ship.

Items prohibited on board include:

Firearms and ammunition, including realistic replicas

Sharp objects, including all knives and scissors (Please note that personal grooming items, such as safety razors and scissors with a blade length less than 4 inches / 10 cm, are allowed)

Illegal drugs and substances

CBD Oil / CBD products

Candles, incense, coffee makers, clothes irons, travel steamers and hot plates (i.e. items that generate heat or produce an open flame, or any other item that may create a fire hazard). Exceptions include curling irons, hair straighteners, matches and normal lighter. However, “torch lighters” that emit a powerful concentrated flame, and novelty lighters that look like guns, are not allowed

Hoverboards

Martial arts, self defense, and sports gear, including handcuffs, pepper spray, and night sticks

Flammable liquids and explosives, including lighter fluid and fireworks

Hookahs and water hookah pipes

HAM radios

Electrical extension cords, including power strips and/or surge protected strips

Dangerous chemicals, including bleach and paint

Perishable food and meat products

Drones, including toy flying device

There are limits to where smart glasses can be worn onboard. Smart glasses cannot be worn in the casino, spa service areas, restrooms, locker rooms, medical facilities, security screening locations, during back-of-house tours, in crew areas, or anywhere there is a reasonable expectation for guest and crew privacy.

Smart glasses users who are seen violating this policy will have the glasses confiscated by the Chief Security Officer or Staff Captain.

If such items are found, they may be confiscated and returned on the last day of the voyage prior to disembarkation.

Silversea is not responsible for loss or damage to luggage or any other personal item that may occur, or while participating in hotel and/or land programmes or shore excursions. To avoid the possibility of losing cruise luggage en route to the port of embarkation, it is recommended to ship your cruise luggage ahead of you via Silversea’s Silver Shore Baggage Valet programme or other service.

Upon embarkation, Silversea will make every effort to deliver your cruise luggage in a timely manner; however delivery may be delayed due to strict customs formalities that are beyond the ship’s control, so please remember to pack all essentials in your carry-on bag.

At Silversea, the safety of all guests is paramount. To ensure a comfortable environment for all, smoking is prohibited in most public areas, guest suites, and suite balconies. However, cigarette, e-cigarette, cigar, pipe, and vaporizer smoking is permitted in the Connoisseur’s Corner — both indoors and outdoors where applicable. In addition, cigarette, e-cigarette, and vaporizer smoking is only permitted in designated outside areas.

Silversea kindly requests that all guests respect the non-smoking areas.

Non-denominational services are held aboard ship on Sundays. Catholic, Protestant and/or Jewish clergy will be onboard during select holidays, when possible.

All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board.

BEFORE BOOKING

Do guests need to notify Silversea in advance about mobility needs?

Yes, guests should inform Silversea of any special assistance or mobility equipment requirements before sailing. This can be done via My Silversea under Guest Information / Special Request, or by contacting specialservices@silversea.com.

Does Silversea provide wheelchairs?

Yes, each vessel has wheelchairs available at the reception for temporary use, such as embarkation and disembarkation. Guests who require a wheelchair for the entire cruise should bring their own.

Can guests bring their own mobility equipment?

Yes, personal wheelchairs, scooters, and other mobility aids are allowed. However, guests staying in standard (non-ADA) suites should note that electric scooters may not fit through the doors.

Therefore, guests traveling with a wheelchair, scooter, or ECV are always highly suggested to book a wheelchair-accessible suite with a wider entrance door and an appropriate path of travel inside the room and accommodate the equipment. Regular Suites have a narrower entrance door and may not have the necessary interior space to accommodate wheelchairs and scooters.

What features do wheelchair-accessible suites offer?

Silversea ships offer specially designed suites for guests who require mobility assistance. These suites are equipped with wider entrance doors and appropriate paths of travel to accommodate wheelchairs, scooters, and other mobility equipment. All areas within these suites are reachable without the need for additional ramps, except for Silver Suites onboard Silver Moon and Silver Dawn and Classic Veranda onboard Silver Endeavour. In these suites Silversea offer ramp to go outside the balcony. The vessels also have wheelchairs available at the reception for guest use.

EMBARKATION & DISEMBARKATION

How do guests get on and off the ship with mobility equipment?

Silversea vessels have procedures in place to assist guests with mobility equipment during embarkation and disembarkation. When the gangway is flat, guests can drive their wheelchair off the ship. However, if the gangway involves stairs, our staff will provide assistance. The Safety Officer or Bridge must be informed whenever a wheelchair is involved in disembarkation or boarding, and our crew members are available to assist guests in need.

Is assistance available for boarding?

Yes, but guests who require full-time assistance should travel with a companion, as Silversea does not provide dedicated personal caregivers. Butlers can assist with getting to the gangway or dining venues but do not provide continuous mobility assistance.

ONBOARD

Silversea’s ships are designed for accessibility, featuring:

Wide gangways to accommodate most wheelchairs and scooters

Accessible public restrooms

Wheelchair seating in dining venues, bars, and the Venetian Lounge

Braille/tactile signage for visually impaired guests in elevators, stateroom numbers, and staircases

How does Silversea assist disabled guests in their suites?

Silversea butler can provide reasonable assistance to guest getting to and from the gangway, and to and from a restaurant, however Silversea does not offer full-time wheelchair service and/or staff fully dedicated to providing Guests with wheelchair assistance. Guests traveling on their own wheelchair should be assisted only when requested and are recommended to travel with an able bodily companion.

GOING ASHORE

Are all ports wheelchair accessible?

Not all ports have wheelchair-friendly infrastructure. In some destinations, tender boats or on Silversea Expeditions Zodiacs are required for disembarkation, and wheelchairs or mobility scooters cannot be accommodated in these cases.

Can guests arrange private accessible transportation in port?

If available, private wheelchair-accessible vehicles can be arranged. In some ports, shuttle buses may be wheelchair accessible, but availability is not guaranteed.

Does Silversea offer wheelchair-accessible shore excursions?

Until now we have been offering dedicated “Wheelchair Accessible Excursions” in some areas of the world., These tours are operated by wheelchair accessible vehicles and include only wheelchair accessible venues. These tours are mainly offered in Europe and the US. If you have any questions or concerns regarding shore excursion suitability, please contact the Shore Concierge (shoreconcierge@silversea.com) before your voyage or visit the Shore Concierge desk for more detailed information once onboard.

Wheelchair accessible shore excursions are indicated on the website with the universal accessibility icon.

Are there alternatives for guests with limited mobility?

In almost every port, Silversea offers low-activity excursions specially designed for mobility challenged guests, who can negotiate the steps on and off the coaches.

Is there any destination that is not recommend to guests with disabilities?

The more exotic destinations, like Asia, South Africa and South America it is recommended to guest to book a private vehicle due to the lack of infrastructure, for example wheelchair accessible vehicles are very rare to find and museums, restaurants and popular attractions are not often completely accessible.

Does Silversea offer wheelchair-accessible transportation between the ship and visiting site?

If available in the port yes, however this is not often available.

How Silversea assist disabled guests during excursions?

If wheelchair accessible excursions are not available, it is recommended to guests to book a private vehicle where they can have a dedicated guide and driver who can give them full attention. On regular shore excursions, the guide must look after all guests and may not be able to fully assist disabled guests.

If you would like to make arrangements for visitors to board the vessel, please have your travel agent contact Silversea Special Services. Requests should be made in writing no later than 14 days before departure. Silversea may limit the number of visitors permitted onboard or not allow visitors in certain destinations.

Complimentary shoeshine service is available to all guests upon request.

Silversea will make every attempt to accommodate guests with special dietary requirements. If you have any special needs, please note them on the Guest Information Form or have your travel agent fax Silversea Special Services (+ 1 954-759-5049) or email: specialservices@silversea.com at least 120 days before sailing. Extra charges might apply

Many ports of call require guests on the vessels to go to shore by tender craft. If you choose to participate in an excursion which includes tendering, you must be able to negotiate narrow stairs to enter and exit the tenders with limited assistance. When the vessel is required to tender guests, the vessel will not be moored, and a gangway will not be available. During tendering, Silversea is unable to transport wheelchairs or mobility scooters with guests.

We have created this guide to help answer any questions you might have before you embark on your voyage. You may be wondering what you should pack in your suitcase and what kind of clothing to wear while on board and ashore. Perhaps you are unsure of what type of dress code is expected in our restaurants on board and what to wear while exploring ashore. We have provided answers here while anticipating your questions and concerns about what to wear and we hope you find it helpful. If we have not covered a specific query or concern, simply contact your travel professional or our Reservations Department.

We look forward to welcoming you on board. Bon voyage!

ON BOARD
We have a dress code on board, so we have created this overview to help you prepare.

OCEAN-GOING

Silversea has an onboard dress code after 6:00 p.m.

During the day, casual wear, similar to five-star resort sportswear, is suitable for daytime activities. It is recommended to wear flat or low-heeled shoes for deck activities.

Evening wear falls into two categories:

• Elegant Casual: On casual evenings, ladies may opt for trousers, a blouse, a skirt or a casual dress, while gentlemen may wear an open-collar shirt and dress pants. A jacket is optional.
• Formal Optional: A more formal attire may be chosen, such as an evening gown or cocktail dress for ladies and a tuxedo, dinner jacket, or dark suit with a tie for gentlemen. Alternatively, adhering to an Elegant Casual dress code is welcomed, but a jacket is still required for gentlemen in all indoor spaces.

Regardless of the daily dress code:

• After 6:00 pm, indoor spaces prohibit jeans, shorts, hats, caps, sneakers or flip-flop type footwear.
• Casual wear is always suitable in outdoor venues.
• Gentlemen dining at La Dame restaurants are required to wear a jacket.

The number of formal evenings depends on the length of the voyage. A guideline for reference is below:

• On sailings of 7 days or less, Elegant Casual nights throughout.
• On sailings of 8–14 days, expect between one to two Formal Optional nights.
• On sailings of 15 days or more, expect two or more Formal Optional nights.

EXPEDITION

Onboard Silver Endeavour, Silver Cloud and Silver Wind

Silversea has an onboard dress code after 6:00 p.m.

During the day, casual wear, similar to five-star resort sportswear, is suitable for daytime activities. It is recommended to wear flat or low-heeled shoes for deck activities.

Evening wear falls into the following category:

• Elegant Casual: On casual evenings, ladies may opt for trousers, a blouse, a skirt or a casual dress, while gentlemen may wear an open-collar shirt and dress pants. A jacket is optional.

Regardless of the daily dress code:

• After 6:00 pm, indoor spaces prohibit jeans, shorts, hats, caps, sneakers or flip-flop type footwear.
• Casual wear is always suitable in outdoor venues.
• Gentlemen dining at La Dame restaurants are are not required to wear a jacket. The use of a jacket is optional.

On board Silver Origin

On board Silver Origin, shipboard attire is always casual.

During the day, casual wear, similar to five-star resort sportswear, is suitable for daytime activities. Shoes should be non-skid, flat or low-heeled for deck activities.

Evening attire is casual; open-neck shirts, trousers and sports outfits are appropriate, with the exception of jeans and shorts, which are not permitted in The Restaurant.

ASHORE

As you’ll be traveling to some of the most remote environments on board our expedition ships, our Expedition Experts curated a packing list for each destination to help you prepare the right gear and clothing items that are essential for your upcoming adventure.

For additional expedition gear please visit Ship to Shore Traveller

How many formal nights are on my cruise, and what type of clothing is worn?

Find out what to pack. All the details are shown in the General Information section. For Silversea Expeditions guests, casual resort wear is appropriate at all times when on board, with the exception of two evenings when formal attire is required. For men, this means a jacket, tie optional.

Does Silversea offer tuxedo rental service? 
No, however, the onboard boutique has a limited selection of formal wear attire for purchase.

At Silversea, the comfort, enjoyment and safety of all guests is paramount. To ensure a pleasant and safe environment, smoking is prohibited in most public areas, guest suites or suite balconies. However, cigarette, e-cigarette, cigar, pipe and vaporiser smoking is permitted in the Connoisseur’s Corner both indoors and outdoors (where applicable). In addition, cigarette, e-cigarette and vaporiser smoking is permitted in specifically designated outside areas and tables:

• Silver Nova, Silver Ray: Dusk Bar (port side);
• Silver Muse, Silver Spirit: Panorama Lounge (port side) and Pool Grill (port side);
• Silver Moon, Silver Dawn: Panorama Lounge (starboard side) and Pool Grill (port side);
• Silver Shadow, Silver Whisper: Panorama Lounge (starboard side) and Pool Grill (starboard side);
• Silver Cloud, Silver Wind: Panorama Lounge (port side) and Pool Grill (port side);
• Silver Origin: on open deck 4 aft;

Silversea kindly requests that all guests observe the non-smoking areas.

Wheelchair guests must bring their own collapsible wheelchair. Please note that not all shore excursions are suitable for guests with impaired mobility. Silversea strongly recommends wheelchair guests travel with someone who is able to assist them both ashore and at sea as Silversea may be unable to offer special assistance. Please note that wheel-on and/or wheel-off access may not be available at some ports-of-call. Silversea reserves the right to deny boarding to any guest who failed to notify Silversea of such requirement at the time of booking.

Silversea welcomes guests with mobility needs and offers various accessibility features onboard. However, due to the nature of cruising, some destinations and excursions may present challenges. Below is a guide to help guests plan their journey.

BEFORE BOOKING

Do guests need to notify Silversea in advance about mobility needs?

Yes, guests should inform Silversea of any special assistance or mobility equipment requirements before sailing. This can be done via My Silversea under Guest Information / Special Request, or by contacting specialservices@silversea.com.

Does Silversea provide wheelchairs?
Yes, each vessel has wheelchairs available at the reception for temporary use, such as embarkation and disembarkation. Guests who require a wheelchair for the entire cruise should bring their own.

Can guests bring their own mobility equipment?

Yes, personal wheelchairs, scooters, and other mobility aids are allowed. However, guests staying in standard (non-ADA) suites should note that electric scooters may not fit through the doors.

Therefore, guests traveling with a wheelchair, scooter, or ECV are always highly suggested to book a wheelchair-accessible suite with a wider entrance door and an appropriate path of travel inside the room and accommodate the equipment. Regular Suites have a narrower entrance door and may not have the necessary interior space to accommodate wheelchairs and scooters.

What features do wheelchair-accessible suites offer?
Silversea ships offer specially designed suites for guests who require mobility assistance. These suites are equipped with wider entrance doors and appropriate paths of travel to accommodate wheelchairs, scooters, and other mobility equipment. All areas within these suites are reachable without the need for additional ramps, except for Silver Suites onboard Silver Moon and Silver Dawn and Classic Veranda onboard Silver Endeavour. In these suites Silversea offer ramp to go outside the balcony. The vessels also have wheelchairs available at the reception for guest use.

Where to find the information regarding the disabled access suites?
This information is visible under the Suite tab by suite category.

Also, can be found on the deck plan after clicking on the “View Deck Plan” tab on the ship page. The disabled access suites are indicated with the universal accessibility icon.

EMBARKATION & DISEMBARKATION

How do guests get on and off the ship with mobility equipment?

Silversea vessels have procedures in place to assist guests with mobility equipment during embarkation and disembarkation. When the gangway is flat, guests can drive their wheelchair off the ship. However, if the gangway involves stairs, our staff will provide assistance. The Safety Officer or Bridge must be informed whenever a wheelchair is involved in disembarkation or boarding, and our crew members are available to assist guests in need.

Is assistance available for boarding?

Yes, but guests who require full-time assistance should travel with a companion, as Silversea does not provide dedicated personal caregivers. Butlers can assist with getting to the gangway or dining venues but do not provide continuous mobility assistance.

ONBOARD

Silversea’s ships are designed for accessibility, featuring:

• Wide gangways to accommodate most wheelchairs and scooters
• Accessible public restrooms
• Wheelchair seating in dining venues, bars, and the Venetian Lounge
• Braille/tactile signage for visually impaired guests in elevators, stateroom numbers, and staircases

How does Silversea assist disabled guests in their suites?
Silversea butler can provide reasonable assistance to guest getting to and from the gangway, and to and from a restaurant, however Silversea does not offer full-time wheelchair service and/or staff fully dedicated to providing Guests with wheelchair assistance. Guests traveling on their own wheelchair should be assisted only when requested and are recommended to travel with an able bodily companion.

GOING ASHORE

Are all ports wheelchair accessible?
Not all ports have wheelchair-friendly infrastructure. In some destinations, tender boats or on Silversea Expeditions Zodiacs are required for disembarkation, and wheelchairs or mobility scooters cannot be accommodated in these cases.

Can guests arrange private accessible transportation in port?
If available, private wheelchair-accessible vehicles can be arranged. In some ports, shuttle buses may be wheelchair accessible, but availability is not guaranteed.

Does Silversea offer wheelchair-accessible shore excursions?

Until now we have been offering dedicated “Wheelchair Accessible Excursions” in some areas of the world., These tours are operated by wheelchair accessible vehicles and include only wheelchair accessible venues. These tours are mainly offered in Europe and the US. If you have any questions or concerns regarding shore excursion suitability, please contact the Shore Concierge (shoreconcierge@silversea.com) before your voyage or visit the Shore Concierge desk for more detailed information once onboard.

Wheelchair accessible shore excursions are indicated on the website with the universal accessibility icon.

Are there alternatives for guests with limited mobility?
In almost every port, Silversea offers low-activity excursions specially designed for mobility challenged guests, who can negotiate the steps on and off the coaches.

Is there any destination that is not recommend to guests with disabilities?

The more exotic destinations, like Asia, South Africa and South America it is recommended to guest to book a private vehicle due to the lack of infrastructure, for example wheelchair accessible vehicles are very rare to find and museums, restaurants and popular attractions are not often completely accessible.

Does Silversea offer wheelchair-accessible transportation between the ship and visiting site?

If available in the port yes, however this is not often available.

How Silversea assist disabled guests during excursions?

If wheelchair accessible excursions are not available, it is recommended to guests to book a private vehicle where they can have a dedicated guide and driver who can give them full attention. On regular shore excursions, the guide must look after all guests and may not be able to fully assist disabled guests.

If you have special dietary requirements, Silversea will make every attempt to accommodate your requests. Please advise Silversea of your needs on the Guest Information Form at least 75 days prior to sailing. Notification should be sent to specialservices@silversea.com

Each Silversea ship is equipped with a Medical Centre, which is staffed by a doctor and nurse on 24-hour call when at sea. When docked, supplementary emergency care may also be obtained through local medical facilities. Guests may be charged for medical services and for medications used for their medical treatment. The Medical Centre is not intended or designed to provide on-going treatment of pre-existing conditions or for extended critical care, and Silversea is not responsible for the diagnosis, treatment or services furnished by shipboard medical personnel.

All guests are required to report in writing to Silversea at the time their reservation is made:

• Any physical or mental condition that may require medical or professional treatment or attention during the voyage
• Any condition that may render the guest unfit for travel, or that may require special care or assistance
• Any condition that may pose a risk or danger to the guest or anyone else on board the ship
• Any condition that may require oxygen for medical reasons
• Any intention or need to use a wheelchair aboard ship.

Applicable to all ships: Minors under the age of 18 must be accompanied, in the same or connecting suite, by a parent or other responsible adult over the age of 21 for the duration of the voyage and on all shore excursions and land programs. If the adult accompanying the minor is not their parent, a parental consent guardianship form must be signed by a parent or legal guardian and received by Silversea prior to sailing. Please contact our Special Services department at SpecialServices@Silversea.com for a Parental Consent Form. Silversea cannot accommodate infants under six months of age and reserves the right to limit the number of children under three years of age. Guests must be 21 years of age or older to consume alcohol. Silversea reserves the right to refuse to serve anyone who in its sole judgment may be under the influence of alcohol, or for any reason necessary to preserve the health and safety of guests and employees. Children under the age of eight years old are only permitted to participate in suitable Silver Shore Excursions / shuttle service if the vehicles are equipped with the correct safety harness and seating equipment. Child harnesses and secure seating cannot be guaranteed. Silversea reserves the right to refuse children under the age of eight years old on any tour on the basis of safety. Guests may use their own approved safety seat, booster seat or harness provided they are compatible with the local touring vehicle and can properly secure the child.

Complete valet services, including laundry, pressing and wet cleaning, are available at an additional charge and may be arranged through your butler. Laundry service is complimentary on higher category suites (Premium Medallion, Medallion, Silver, Royal, Grand, Junior Grand, Signature, Master, Otium and Owner’s Suites) and for those Venetian Society members who have reached certain reward levels. click here to learn more. A self-service laundromat offers washing machines, dryers, irons and laundry supplies, allowing you to limit the amount of cruise luggage needed, especially for longer voyages.

All Silversea ships are equipped to offer wireless (Wi-Fi) Internet access. You can use your own laptop to surf the Internet and check emails at Wi-Fi locations throughout the ship, or from the comfort and privacy of your suite. Computers, email and Internet access are also available on board at the Internet Café. However, it is important to understand that telecommunication services while at sea are via satellite and significantly different than high-speed connections on land back home. The signal travels in a similar manner to radio waves but at much greater distances. Therefore, onboard Internet access is not guaranteed at all times. Satellite communications are also affected by weather and the ship’s location. In particular, Internet service is extremely sporadic while in the Arctic. Guests aboard expedition cruises to/from Svalbard should be prepared to be out of communication for the duration of their time on board.

Onboard cell phone service enables you to make and receive phone calls, text messages and other select data services on your cell phone even when miles away from land. Your cell phone service provider will bill you for calls and/or messages, which may appear as roaming charges. Please note that cell phone service is sporadic at best while in the Arctic. Guests aboard voyages to/from Svalbard should be prepared to be out of communication for the duration of their time on board. Click here for more information on Silversea’s Cellular Phone service.

Will my devices work on board?

To be most successful, prepare your devices BEFORE leaving home:

• Learn how to turn ON and turn OFF both the Wi-Fi and network (mobile/cellular) connections on each of your devices.
• Contact your mobile/cellular service provider to confirm that a roaming agreement with Silversea Cruises has been established and to ask about rates. Learn how to enable your international roaming
• Set up an email account if you do not have one already.
• Be sure you know any usernames and passwords you may need.
• Switch your settings to the most basic choice that shows less graphics and loads faster.
• Make any software updates and turn off any automatic update settings for the duration of your cruise.
• Download any books, audiobooks, music, movies, games, apps, etc. that you may want during your cruise.
• Facebook users should bookmark and plan to use M.Facebook.com or Touch.Facebook.com instead as these have less graphics and load faster.
• Don’t forget to pack any power cords/battery packs, camera cables to transfer pictures, adapter cables and headphones you may need for each of your devices.

Will I be able to download videos and stream music?

Certain websites and services may be restricted due to limited bandwidth. Downloading videos, books and movies or using Skype are examples of high-bandwidth services that will be more frustrating than enjoyable and should be avoided. Plan to use the Internet only for emailing and web browsing.

How can someone contact me on the ship?
In the case of an emergency back home, friends and family should not call your cell phone. The Shore-to-Ship number provided in your Final Cruise Documents is the best way to reach you while aboard ship. Click here for more information on Dial A Ship service, an alternate option for contacting ships at sea, anywhere in the world.