Scenic Jasper

When you are relaxing on board, the dress code is smart casual and comfortable. Do not forget your swimsuits and exercise attire for the heated pools and plunge pools, the wellness areas and the gym, yoga and Pilates studio.

For the evening meal there is no requirement for formal jackets or ties and casual evening attire is welcomed such as open-neck shirt and trousers/dresses. Please note, shorts and thongs are not appropriate for the evening meal on all of our river cruises.

Scenic Enrich events are usually located in grand, historic venues. As such, they can be more formal occasions, and you may wish to dress accordingly. There will also be some entertainment nights that you may wish to dress up for.

Luxury expedition style cruising is not recommended for children under 12. Guests under the age of 18 years must be accompanied by an adult and must share their accommodation with an adult. No children programs or babysitting services are available on board.

Scenic accommodates special dietary requirements to the best of our ability across our river cruises, ocean voyages and land journeys where applicable. If you have special dietary requests, please notify us at the time of booking and inform your Cruise Director when you arrive.

Please note: while we endeavour to accommodate all dietary requirements, special requests are not guaranteed and failure to meet any request is not a breach of contract on our behalf.

Complimentary Wi-Fi access is available on board some of our vessels. Please be aware that internet access may be limited or non-existent at certain times due to high demand from other users, or proximity to telecommunication services. We cannot guarantee that you will have full Wi-Fi coverage in your suite.

Internet access is available and at no extra charge. However, please note that the internet speed is not broadband, and it is not suitable for downloading large amounts of data. The service is intermittent, with connectivity being variable and impacted by factors such as bridges, locks, and mountains.

Scenic Space-Ships do not carry medical personnel on board and immediate medical attention cannot always be guaranteed. However, our staff are trained in first aid, and can provide basic medical assistance. Should you need to call medical services, this will be at your own expense. Please be aware that we cannot provide personal escorts for medical visits.

Smoking is not permitted in suites or any other indoor area across the Scenic fleet.

Smoking is permitted in specific areas of external decks. However, we cannot guarantee that these facilities will always be available.

We recommend casual and comfortable clothing. Please bring comfortable walking shoes as you will need these daily whilst sightseeing, which includes walking over rough and uneven ground. Closed-in shoes are recommended to keep out the dust and sand. Dinner attire is smart casual including open-neck shirts, slacks/shorts and dresses. Coats and ties may be worn if you prefer but are not required. For winter months we recommend a warm coat, gloves, water-resistant footwear and an umbrella. If you want more packing advice, visit our Guide to Europe River Cruising.

You are allowed to carry whatever prescription medication you require, and we’d recommend packing an ample supply that covers the duration of your cruise or tour. Due to strict drug laws in certain countries, make sure medication is carried in its original packaging with the prescription label clearly marked. When travelling through airports or border crossings, we’d recommend that you keep medication in your hand luggage ready for inspection.

The on board language is English. All staff, crew and tour guides speak English, and all announcements and lectures will be made in English.

Scenic Enrich | Enjoy wondrous moments exclusively created for you, ranging from a private concert in a grand 18th century palace in Germany or indulging in a sumptuous dinner in a local home in the Netherlands. Enjoy these exquisite handcrafted experiences that are not available to the regular traveller.

Scenic Freechoice | Enjoy the freedom of customising your holiday your way with Scenic Freechoice. Choose from a wide range of truly all-inclusive experiences classified into ‘Active’, ‘Moderate’, and ‘Relaxed’ grades, and find the ones to match your pace each day.

Expert Local Guides | Nobody knows a place like those who live there. Explore the highlights and the hidden gems of your destination through the expert and passionate eyes of a local and take comfort in knowing you’re in good hands.

E-bikes | Enjoy the flexibility of our electrically-assisted bikes to explore your destination with minimal pedalling.

Scenic Tailormade App | Our exclusive app is the perfect accessory for independent exploration. Select between CityTour and Riverview modes to enjoy effortless self-guided touring.

Return Airport Transfers | Enjoy seamless included return airport transfer at the end of your trip.

Spacious Suites | Scenic Space-Ship suites offer you the luxury of space. Our suites are some of the largest on Europe’s rivers. Relax in the signature Scenic Sun Lounge providing you with your very own window to the world in all our Balcony Suites.

Up to five dining options | With an array of dining options, you can sample new cuisines and a different meal each day on your relaxing river cruise. From casual to fine dining, you will experience fresh local produce and a taste sensation for every occasion.

Complimentary beverages | Whether relaxing by the pool accompanied by a refreshing cocktail, or a nightcap for a good night’s sleep, enjoy our range of unlimited complimentary premium beverages all day, every day.

Butler service | Need your shoes shined, breakfast sent to your suite or laundry done? Consider it done. Our all-day butler service will ensure you have everything you need for a relaxing holiday.

Complimentary mini-bar | The mini-bar in your room will be restocked daily with all your favourite alcoholic and non-alcoholic drinks and snacks, customisable to your taste.

Wellness area and fitness area | Stay in your best shape while on board with our fitness centre and wellness zone. Enjoy the healing benefits of the Salt Therapy Lounge known to improve respiratory conditions and immunity.

Cruise Director | Our expert Cruise Directors are your storyteller, historian, guide, and friend rolled into one. From helping you set up your Tailormade App to directing you to the nearest golf course, you can count them to address your every need.

Complimentary Wi-Fi | Stay in touch with your family and friends no matter where you set sail to with our complimentary on board Wi-Fi.

All tipping and gratuities | We’ve included all your tipping and gratuities for the entire cruise so you can lock away your wallet and simply enjoy the truly all-inclusive experience.

On our Europe cruises, depending on your suite, a range of laundry services are included. All guests receive a complimentary laundry concierge once per cruise. For those staying on the Diamond Deck, you also receive complimentary pressing of two items of clothes daily or, if staying in a Royal Suite, you receive unlimited laundry service for the duration of your cruise. 

On a Scenic river cruise we believe it’s more than just taking care of you. It’s ensuring your entire river cruise is truly carefree. Everything below is included in the upfront cost of your cruise:

• Spacious suite with ESPA amenities and butler service for every suite
• Up to five dining experiences in Europe or up to four in South East Asia
• All on board meals
• Premium beverages^ all day, every day – not just at meal times
• Complimentary mini-bar restocked daily
• Scenic Enrich – exclusive events to immerse you in the local culture
• Scenic Freechoice – your choice of excursions to personalise your journey
• E-bikes to explore independently in Europe (excluding Scenic Azure in Portugal)
• Expert local guides in each town
• Return airport transfers in Europe and Asia when flights and pre/post hotels are booked with Scenic
• All tipping and gratuities on board and onshore

Most countries visited during a Scenic river cruise use the Euro, but some nations have retained their own currency; these include Scandinavian nations, Switzerland and the Eastern European States. For small purchases made on land or in small towns, we’d recommend carrying some local currency as ATMs or credit card facilities may not be available.

When booking an ocean voyage or land journey, our experienced Reservations Team will be able to advise on the local currency for the destination you’re travelling to.

Cash or traveller’s cheques can be exchanged easily at hotels, banks or designated exchange bureaus. It’s also possible to buy small amounts of local currency on board your ship for a fee. For the best exchange rate, we’d recommend exchanging money before you travel.

Many locations accept major credit cards, including Eurocard, MasterCard and Visa, and these can be used in some shops, hotels and restaurants. Please note that some establishments may charge a small fee for credit card transactions, or else enforce a minimum purchase amount. Before you travel, make sure your credit card and pin will work in the country you’re visiting; your bank will be able to help with this matter.

Please note that on board Scenic Eclipse & Scenic Eclipse II, unfortunately, Debit Cards or Traveller’s cheques are not accepted.

We welcome passengers with medical conditions or disabilities and can provide mobility provisions when notified in writing of a person’s needs before boarding. However, please be aware that there may be limitations on board and during excursions. Some of our ships do not have elevators, and where there is an elevator on board it may not access all decks. While collapsible wheelchairs are permitted on board under appropriate circumstances, you must be able to climb up and down stairs on coaches, and some excursions may require you to negotiate cobblestones or climb steps.

In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking so that we can offer information on mobility and access.

Wheelchairs and mobility scooters, when folded are able to be taken and stored on board in your suite, however, unfortunately are not permitted to be used when on board or on the gangway while boarding. Due to narrow gangways and historic laneways and cobbled stone streets of Europe and infrastructure in Asia, some excursions are not suitable.

What fitness levels do cruises/tours require?

Due to the amount of excursions available during a Scenic cruise or tour, a reasonable level of fitness is required to take full advantage of each itinerary. You must be physically able and self-sufficient to undertake the cruise or tour you have booked, and/or travel with a companion who is able to provide any assistance you may require during your holiday. Some of the all-inclusive excursions offered require a reasonable level of fitness to complete, and you may be required to climb ramps and/or stairs.

Please also note that not all Scenic ships have a lift. Here is a list of the ships which have an elevator and their restrictions:

– Scenic Space-Ships in Europe have a lift which services the Diamond Deck and Sapphire Deck.

– Scenic Spirit has a lift which services all decks between the Diamond Deck and Gem Deck.

Passport and Visa’s

Scenic cannot arrange a passport or visas on your behalf, but our experienced Reservations Team may be able to advise you on the type of visas and documentation you need when visiting certain countries.

Your passport must be valid for six months beyond the conclusion of your trip. Please check your passport before departure and give yourself time to apply for a new one if this is required. Also, if the nationality on your passport differs from the country in which you currently reside, contact your local consulate to ensure you have the right documents for travel. Your holiday may be disrupted if you cannot provide valid documents at airports and border crossings. 

Travel Insurance

Scenic is unable to provide travel insurance. We’d recommend that you arrange insurance cover that best suits you and covers you in the event of unforeseen circumstances. It’s also a good idea to take any documents relating to your insurance with you when you travel.

Unlike standard travel insurance, Cruise Travel Insurance includes cover specific to cruises, such as: cabin confinement, onboard illnesses, medical emergencies whilst cruising, missed port departure cover, and itinerary changes.

Guests may wish to consider arranging travel insurance and can explore options with providers such as AllClear Travel Insurance. AllClear has no upper age limits on cruise policies and can tailor a policy to match your preferences. AllClear can provide Specialist medical cover for over 1,300 medical conditions. Find out more

Other providers can be found at www.BIBA.org.uk.

What validity do I need on my passport?

All guests are required to possess a passport valid for 6 months beyond the conclusion of their trip.

Please note, if your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels.

Holidays can be disrupted or altered altogether if the correct documents cannot be supplied at airports or borders, so check carefully that you have the required papers.

If you have a serious medical condition, we recommend consulting your GP before booking with Scenic Luxury Cruises & Tours. If you have any mobility difficulties, you should inform us at the time of booking.

Your GP will provide information regarding any and all vaccinations required to visit any of the destinations on a Scenic itinerary. Alternatively, see the NHS website.

Once I’ve booked, what other information do you require?

Once your booking is confirmed, you’ll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you).

Required information:

• Personal details
• D.O.B.
• Address
• Contact number
• Next of kin details
• Name
• Relationship
• Contact number
• Passport details
• Full name
• Nationality
• City & country of birth
• Issue & expiry dates
• Passport number
• Country of issue
• Additional details
• Frequent Flyer membership – if applicable
• Airline
• VISA numbers – if applicable

Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.

Do I need to provide Scenic with my health and fitness information prior to travelling?

You will receive a Health and Fitness form in your pre-travel documents, which you have the option to fill out before travelling, with vital information relating to your health. This information will only be used in the event of an emergency and will be returned to you unopened upon the completion of your cruise. While the form isn’t compulsory, we’d strongly recommend that you fill it in.

However, should you have any serious pre-existing medical conditions which could affect your risk of needing medical attention at any point over the course of your trip, you must advise us of this before travel.

Do you offer face-to-face information sessions?

Yes, we do. Our information sessions are the perfect opportunity to find out more about Scenic.

Upcoming information sessions will be promoted on the Scenic website.

Alternatively contact the team on 0161 768 8129 to register your attendance.